Skip to main content
Post your resume and find your next job on Indeed!

Executive Support Manager jobs

Sort by: -
    • This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued…
    • Develop and leverage relationships with executives and other team members, and externally, to foster and support intra-group coordination while carrying out…
    • Provides senior level administrative and operational support within a large, diverse team including one or more senior executives.
    • View all BMO Financial Group jobs - Toronto jobs - Assistant to the Chief Operating Officer jobs in Toronto, ON
    • Salary Search: Executive Assistant, Office of the COO, Canadian Personal & Business Banking salaries in Toronto, ON
    • See popular questions & answers about BMO Financial Group
    • A unique opportunity at the centre of executive leadership —In this trusted, highly visible role, you will provide direct administrative and professional…
    • Provides dedicated administrative support to executives and may also provide a broad range of administrative or general office support for a broader team.
  • View similar jobs with this employer
    • Lead, mentor, and develop a team of technical support managers and engineers supporting AWS workloads.
    • Technical support : 9 years (preferred).
    • Provide backup support and act as secretariat to executive management committees and other agencies as required.
    • In this role, you will:
    • Reporting to the Senior Manager of Executive Operations, the Executive Assistant will serve as a trusted partner to the CEO, providing high-level administrative…
    • Minimum of 5 years of experience providing executive support to senior managers, including managing electronic calendars, meeting requirements, and travel…
    • This role provides high-level executive, administrative, personal, and property-related support to ensure seamless day-to-day operations and effective support…
    • Works closely with the President and his executive team as well as all managers and employees of the company.
    • Follow up of ongoing projects or files and update…
    • 3-5 years of experience providing executive or senior-level administrative support.
    • 3 - 5 years: Experience providing executive or senior-level administrative…
    • Minimum of three years of administrative experience, including at least one year supporting senior leadership, executives, or executive teams.
    • Primary job function is serving as administrator for Area executive and office.
    • Maintaining composure in dealing executives, staff, clients and the public.
    • Providing confidential and professional administrative support to C-Suite executives.
    • Preparing and submitting executive expense reports.
Get e-mail updates for the latest Executive Support Manager jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

Mackenzie Health logo

Manager, End User Support Services - job post

Mackenzie Health
3.7 out of 5 stars
Richmond Hill, ON L4C 4Z3•Remote
$111,365–$142,116 a year - Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • $111,365–$142,116 a year

Job type

  • Full-time

Full job description

Job Description:
Reporting to the Director, Application and End-user Support, the Manager, End User Support Services will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.
The Manager, End User Support Services will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.
Contribute to safe, quality care by:
  • Managing a workload effectively in a fast-paced environment.
  • Addressing and resolving issues in a productive, respectful manner.
  • Exercising sound professional judgment and using best practice guidelines.
  • Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?
  • Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
  • Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
  • Minimum 2 – 3 years’ recent related career experience in management.
  • Experience with platforms such as:
    • ServiceNow ITSM solution
    • Active Directory
    • Microsoft Exchange
    • Office365
    • Windows Operating Systems
    • Microsoft Office
    • VPN
    • Enterprise antivirus
    • Mobile Devices
    • AV Equipment
What else do you bring?
  • Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
  • Critical thinking and problem-solving skills that enable quick resolution of issues.
  • Leadership abilities including the abilities to teach, direct and motivate staff.
  • Professionalism, attention to detail and focused customer service ethic.
  • Ability to handle and prioritize multiple demands concurrently.
  • Exercises initiative and good judgment with ability to multi-task.
  • Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
  • Demonstrated expertise in IT applications.
  • Ability to translate clinical/non- clinical issue into IT solutions.
  • Demonstrated commitment to professional development.
  • Demonstrated ability to promote and manage change.
  • Ability to work independently and as a member of a team.
  • Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
  • Proven attendance record.
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
  • Ability to perform the essential duties of the job.
  • Effectively uses empathy in interactions with others.
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
Preferably, your profile also includes:
  • ITIL Certification an asset.
  • Project Management Professional (PMP) Designate is an asset.

  • You may be required to work at any site of Mackenzie Health.
-:
Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.
-: #MackenzieHealthCareers, #LI-JB2
Let Employers Find YouUpload Your Resume