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    • Experience with support ticketing systems such as Zendesk or similar platforms.
    • Minimum 2 years of experience in a customer service or software support role.
    • View all Explorer Software jobs - North Vancouver jobs - Support Specialist jobs in North Vancouver, BC
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ERP Support Specialist
Explorer Software
North Vancouver, BC V7M 3K1
•
Remote
$58,000–$70,000 a year
Permanent, Full-time
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Job details

$58,000–$70,000 a year
Paid time off, Vision care, Dental care, Life insurance, Disability insurance, RRSP match, Extended health care, Wellness program
Permanent, Full-time
Remote in North Vancouver, BC V7M 3K1

Full job description

How We Work

At Explorer Software, we provide cutting-edge software solutions through our Eclipse ERP and Evolution service management platforms. These tools empower contractors in both the construction and trade/field service sectors to manage their businesses more efficiently, streamline operations, and drive greater profitability.
Our software serves a wide range of industries, including heavy civil, highway, specialty, and general contractors. With a focus on real-time data and innovative tools, we help contractors stay ahead in today’s competitive market.

How It’s Going

Explorer Software has been around for decades, but we’ve embraced modern ways of working. Operating as a fully remote team across North America, we’ve expanded our reach, allowing us to hire the best and brightest talent, no matter where they’re located.
Our team includes employees from Canada, the U.S., Costa Rica, and México, all working seamlessly together through state-of-the-art collaboration tools. We prioritize long-term success for both our customers and employees, and our continued growth reflects that commitment.

Benefits

We aim to offer benefits that truly support our employees and enhance their lives. Here’s what you can expect at Explorer Software:

RRSP Matching

We help you plan for your future with our RRSP matching program.

Full Health Coverage

Enjoy excellent health, dental, and insurance coverage.

Education Stipend

Boost learning with courses, certifications, and development.

Flexible Benefits

Use benefits for fitness, office gear, or health perks.

High Speed Internet

We cover high-speed internet costs to make it easy for you to stay connected.

Latest Equipment

Get laptops, headsets, and more to excel in your job.

Work From Home

Experience the freedom of remote work for a better work-life balance.

Collaborative Culture

Join a helpful team using cutting-edge virtual tools.

Position Overview

Explorer Software is looking for a skilled, customer-focused ERP Support Specialist to join our fully remote Customer Support team. In this role, you’ll serve as a trusted resource for our construction ERP customers — helping them resolve technical issues, get the most out of their software, and feel genuinely supported at every stage. You’ll work alongside a collaborative team that values responsiveness, deep product knowledge, and a commitment to long-term customer success. This is a full-time permanent position suited to a proactive, adaptable professional who communicates clearly, thinks critically, and thrives in a fast-moving support environment.


Areas of responsibility include but are not limited to:

  • Provide responsive, professional ticket and phone-based support to Explorer Software customers, resolving technical issues related to our construction ERP products with accuracy and care
  • Identify the most effective resolution path for each customer issue based on context and system knowledge, ensuring timely and consistent outcomes
  • Educate users on system functionality in line with Explorer’s default configuration, helping customers build confidence and self-sufficiency
  • Escalate complex or unresolved issues to technical or product teams as appropriate, with clear documentation of findings
  • Contribute to a collaborative support environment, using swarm techniques to address complex or urgent issues as a team
  • Document frequently asked questions and known issues ininternal knowledge bases to support team efficiency and consistency
  • Stay current on new product features and ERP updates, applying that knowledge to improve support quality
  • Contribute to customer enablement materials and documentation improvement efforts

Qualifications and Experience Requirements:

  • Minimum 2 years of experience in a customer service or software support role
  • Minimum 1 year of accounting experience
  • Minimum 1 year of experience working with accounting software
  • Strong verbal and written communication skills, with a focus on active listening, discovery, and resolution

Nice to Have:

  • Experience with support ticketing systems such as Zendesk or similar platforms
  • Proficiency in Microsoft tools including Outlook, Excel, Word, and Teams

What We Offer

  • Remote Work – Always
    • Work-from-home with no commute, no fossil fuels, and nogreenhouse gas emissions. Have more time for your family with a better work-life balance. We’ve been fully remote for over a decade and support team members across Canada, the U.S., Costa Rica, and Mexico.
  • Competitive Compensation
    • Full-time, permanent position
    • CAD $58,000–$70,000 / USD $58,000–$70,000, based on experience
  • Excellent Benefits
    • ✔️ Dental and vision care
    • ✔️ Disability and life insurance
    • ✔️ Extended health care and wellness program
    • ✔️ Paid time off (vacation + sick days)
    • ✔️ RRSP matching
  • Tech & Tools Provided
    • Company laptop, headset, and hardware
    • High-speed internet paid for by us
    • VOIP communication system
  • Inclusive & Flexible Work Culture
    • Be part of a supportive, diverse team of talented professionals serving customers across North America and internationally.

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