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    • Prior experience as a service advisor in automotive, truck or equipment service repair would be an advantage.
    • And we can train you to the industry if you have a…
    • Demonstrate a strong understanding of the energy sector, including key industry trends and emerging technologies related to LNG, energy transformation, and…
    • Knowledge of principles of demand side management (DSM) and residential/commercial energy saving measures.
    • Identify appropriate new technologies and program…
    • Employment Status: Full-Time Regular.
    • When taking on projects, you're proactive approaches help you get ahead of potential challenges as you tackle situations…
    • Knowledge of energy use and energy conservation.
    • Develop and maintain a work plan to identify energy efficiency opportunities and implement energy management…
    • Strong knowledge of the energy market, regulatory processes, and advanced modeling and forecasting tools.
    • Provide strategic analysis, market insights, and cross…
    • Independent energy yield analysis (solar and/or wind).
    • Strength in either energy yield analysis with willingness to grow in this area as needed.
    • Track, analyze, and report on energy consumption, key performance indicators, and energy performance trends, providing recommendations to improve efficiency and…
    • We seek to understand and support the vision to create a clean energy future and realize energy sovereignty for all First Nation communities.
    • Provide technical guidance on residential energy efficiency upgrades, building systems, and retrofit requirements.
    • Paid vacation, sick and personal time.
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Job Post Details

Service Advisor - job post

Inland Truck & Equipment
3.3 out of 5 stars
5550 Goring Street, Burnaby, BC V5B 3A4
$58,000–$72,000 a year - Full-time

Job details

Pay

  • $58,000–$72,000 a year

Job type

  • Full-time

Location

5550 Goring Street, Burnaby, BC V5B 3A4

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Disability insurance
  • RRSP match

Full job description

ALL IN ON A REWARDING CAREER AT INLAND

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.

We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth.

This position is located at our sales and service dealership in Burnaby, BC.

THE OPPORTUNITY
The Service Advisor will be responsible for service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process. Further responsibilities include advising customers on proper vehicle care and reviewing final repairs performed.

In this role, you will be at the forefront of Inland’s commitment to provide the highest standard of service to all our customers. Service Advisors will lead The Inland Way of understanding needs, proactivity, and exceeding customer expectations. Prior experience as a service advisor in automotive, truck or equipment service repair would be an advantage. And we can train you to the industry if you have a strong customer service approach.

YOUR RESPONSIBILITIES
  • Greets walk-in customers and/or promptly answers customer phone calls
  • Schedules appointments, performs check-ins, and follows up with customers through the entire service process
  • Provides accurate and thorough estimates, sells other related parts and services, and ensures customer reviews approves the estimate before proceeding with work
  • Remains in communication with customer throughout the entire service engagement
  • Proactively contacts customers to schedule preventative maintenance and repairs
  • Maintains strong working knowledge of warranty parameters for KW chassis (re: trucks) and the major component suppliers and advises customers accordingly
  • Owns the customer experience and creates value through continuous communication
  • Advises customers on the care of their vehicles/equipment and the value of maintaining them in accordance with manufacturers' specifications
  • Handles telephone inquiries regarding appointments and work in process
  • Understands, keeps abreast of, and complies with provincial/state and local regulations that affect service operations, such as hazardous waste disposal, OSHA (US), WorkSafe BC (Canada), and Occupational Health & Safety Regulations.
  • Becomes familiar with and complies with the company’s Health & Safety Manual. Reports any unsafe practices to a manager.
  • Keeps up-to-date with WHMIS training (Canada) and OSHA HCS training (US).
  • Other duties may be assigned

WHAT WE LOOK FOR
  • Strong interpersonal skills, team player, helpful and cheerful with sales approach
  • Ability to proactively problem-solve and think logically
  • Good verbal and strong written communication skills
  • 3+ years related experience and/or training; or equivalent combination of education and experience
  • Post-secondary diploma or trade certification helpful but not required
  • Strong ability to listen to other’s and be able to interpret issues and pass on to others
  • Good mechanical aptitude and great organizational skills
  • Strong computer skills, able to learn new computer programs and accurate keyboarding of data
  • Functions well with large volume and fast-paced work environment.
  • Accountability and dependability with strong time management
  • Must be able to lift a minimum of 25 kgs or 50lbson occasion.
  • Must be able to walk around shop floor/parts department and sit/stand at service counter
PAY RANGE
The salary range for this role is between $58,000 - $72,000, based on experience.

CANADA BENEFITS PACKAGE
Our employees receive a generous benefits package including:
  • Extended Medical (including Vision)
  • Dental
  • Prescription benefits
  • RRSP with employer matching program
  • Long Term and Short Term Disability
  • Life Insurance and Accidental Death and Dismemberment Insurance
  • Paid Time Off
  • On-going training opportunities
  • Annual boot allowance
Are you ready to go ALL IN on a career at Inland? We invite you to apply today!

Keywords: service, service advisor, warranty, truck warranty, heavy truck service, customer service, CSR.
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