Emergency Service Dispatcher jobs in Ontario

Job Summary

Kee West Auto Carriers is seeking an experienced Senior Dispatcher to join our team and oversee the scheduling, routing, and dispatching of our drivers along key routes, primarily between Toronto and Montreal. The ideal candidate will have strong organizational skills, a thorough understanding of transportation logistics, and experience within the auto-hauling industry. This role requires the ability to coordinate multiple drivers, monitor routes, and ensure that all deliveries are made safely and on time.

Key Responsibilities

• Coordinate and Dispatch Drivers: Efficiently assign drivers to loads and optimize schedules for maximum efficiency, minimizing empty miles and maximizing driver hours.
• Route Planning: Plan routes primarily between Toronto and Montreal, taking into account traffic patterns, weather conditions, and any logistical constraints.
• Load Management: Ensure that loads are properly assigned and balanced, complying with all safety regulations and weight limitations.
• Monitor Performance: Track the location, status, and ETA of drivers throughout their routes, proactively addressing delays and communicating with customers as needed.
• Communication and Coordination: Act as the primary point of contact between drivers and customers, relaying information on timelines, load specifics, and changes in schedules.
• Problem-Solving: Address and resolve logistical challenges as they arise, such as route delays, mechanical issues, or customer complaints.
• Compliance and Safety: Ensure that all drivers comply with Kee West Auto Carriers’ policies, as well as federal and provincial regulations regarding hours of service, load limits, and driver safety.
• Documentation and Reporting: Maintain accurate records of dispatch activities, driver logs, load manifests, and any incidents or delays.

Qualifications

• Experience: Minimum of 5 years of dispatching experience, preferably in the auto-hauling or transportation industry.
• Education: High school diploma or equivalent required; additional training or certification in logistics or transportation is a plus.
• Technical Skills: Proficiency in dispatch software, GPS tracking systems, and basic office software (MS Office). Familiarity with Transportation Management Systems (TMS) is a plus.
• Communication Skills: Strong verbal and written communication skills, with the ability to clearly relay instructions to drivers and maintain effective communication with customers.
• Organizational Skills: Excellent organizational and multitasking abilities, with a strong attention to detail.
• Problem-Solving: Able to remain calm under pressure and think on your feet to resolve scheduling or logistical issues promptly.

Working Conditions

• Office environment with frequent use of computer and dispatch software.
• Occasional on-call duties, especially during high-traffic periods or in cases of logistical emergencies.

Why Join Kee West Auto Carriers?

• Competitive salary and benefits package.
• Opportunities for professional growth within a well-established company in the auto-hauling industry.
• Work in a dynamic, team-oriented environment with a focus on reliability, safety, and customer satisfaction.

Job Types: Full-time, Permanent

Pay: $65,000.00-$80,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• dispatching: 5 years (required)

Work Location: In person