Emergency Service Dispatcher jobs in Alberta

Requisition ID: 4581
Affiliation: CUPE Municipal
Position Type: Temporary Full Time
Fixed Term Duration: Anticipated to end November 17, 2026
Number of Openings: 1
Bi-weekly Working Hours: 70 hours bi-weekly
Department/ Branch: Public Works, Transportation Services
Job Location: Fort McMurray
Pay Level: PL14
Rate: $ 54.99
COLA: Bi-Weekly - $480
Posted (dd/mm/yyyy): 19/09/2026
Closing Date (dd/mm/yyyy): 04/10/2026
Posting Type: Internal and External

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

• Lead, mentor, coordinate, schedule Transit Operators, and direct daily activities of Transit personnel, bringing any appropriate employment matters to the attention of the Assistant Manager, Transit Operations/Assistant Manager, Transit Planning, and/or delegate.
• Oversee transit operations during shift, which include verifying that processes and procedures are consistently applied and that equipment and employee requirements are fulfilled.
• Ensure personnel are trained, certified, competent, and fit for duty on an ongoing basis.
• Respond to requests for assistance on service matters, passenger concerns, operator assistance, equipment breakdowns, traffic situations, special events, and other related issues.
• Manage daily service changes on the road and respond to transportation requests, issues, and concerns.
• Respond to all incidents immediately and conduct incident investigations as required.
• Monitor and evaluate traffic problems, authorize/assist with route changes and notify drivers in cases of inclement weather, unsafe operation conditions, road construction, or other unique situations affecting delivery of services.
• Conduct route testing and assessments as needed.
• Perform routine foot patrols at terminals and other facilities.
• Maintain daily dispatch log and statistical information.
• Accurately record all relevant service-related impacts including, but not limited to, passenger counts, public information, service frequencies, changing travel patterns and demands, routing recommendations, service levels, placement of shelters, stops, and signs for service planning and improvements.
• Ensure timely and accurate completion of reports to ensure compliance with federal, provincial, and municipal regulations.
• Responsible for developing and ensuring the delivery of toolbox talks and safety meetings.
• Collect data and prepare daily summaries on all activities and escalate concerning operator and service-related complaints and compliments.
• Coordinate with emergency services when required and respond to emergency activations from the Regional Emergency Coordination Centre.
• Perform other duties as required.

• Knowledge of transit systems, fare structures, collective agreements, and operational policies and procedures.
• Good knowledge of workplace safety practices and of the transportation of mobility devices.
• Knowledge of radio and telephone equipment and radio communication procedures.
• Sound knowledge of the Regional Municipality of Wood Buffalo service area with good knowledge of street names and major landmarks including health, rehabilitation, nursing, and special care facilities.
• Strong interpersonal and customer service skills along with experience in dealing with public inquiries.
• Knowledge of radio, telephone equipment, and control centre software.
• Ability to empower people and navigate situations involving rapid change, shifting priorities, and/or simultaneous demands.
• Strong leadership skills with ability to take initiative and to provide guidance and support to team members.
• High level of professionalism, ability to be discreet and handle confidential information.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong customer service skills and experience in dealing with public enquiries.
• Sound, practical judgement, and independent decision-making skills.
• Knowledge of all equipment and processes used in transit operations.
• Good knowledge of computers with working knowledge in Windows and Microsoft Office.
• Ability to maintain effective working relationships.

• High School Diploma or GED equivalent is required.
• Two (2) years of experience in a public transit operations environment is required.
• One (1) year of experience in a leadership role with experience as a leader in a unionized environment considered an asset.
• Experience operating heavy equipment (Class 1, 2 or 3) and knowledge of National Safety Code Regulations considered an asset.
• A valid Q endorsement is considered an asset.
• Completed course work in collision/incident investigation from a recognized institute is considered an asset.
• Valid First Aid/CPR Certificate is an asset.
• Completion of a defensive driving course is an asset.
• Experience working in a public sector environment with unionized and non-unionized employees considered an asset.

• Submission of a Criminal Record Check.
• A valid Class Five (5) Operator’s Licence is required as incumbent will be required to operate a personal or municipal vehicle for business use on a regular basis.
• A valid Class Two (2) Operator’s Licence with Q endorsement is considered an asset.
• Must be willing to work outside in all conditions.
• Must be medically and physically able to perform all duties of the position on an ongoing basis.
• Ability to work a rotating shift that includes holidays, evening/night shift, and weekends.

To apply: Please visit our website at jobs.rmwb.ca
Current employees must apply through the internal careers site.
We appreciate the interest of all applicants; however, only those individuals
selected for interviews will be contacted. Late applications will not be accepted.