Emergency Medical Responder jobs in Vancouver, BC

ABOUT US

ServiceMaster Restore of Vancouver is one of the largest independent disaster restoration companies in Canada. We provide emergency response, restoration and reconstruction services to the insurance industry and residential, commercial and industrial customers. With 24/7 emergency service, our teams respond to losses caused by water, fire, smoke and other property damage.

ABOUT THE JOB

We are looking for an experienced Emergency Crew Chief to join our restoration team.

Reporting to the Emergency Manager, the Emergency Crew Chief is responsible for leading emergency restoration work on site. You will attend water, fire and smoke damage claims, assess the work to be completed, organize and assign work to Emergency Technicians, and ensure jobs are completed safely, efficiently and in accordance with ServiceMaster standards.

As the on-site lead, you will also be an important point of contact for homeowners, property managers and other clients. You must be comfortable explaining the work being performed, answering questions and representing ServiceMaster professionally in what can often be a stressful situation for our customers.

ServiceMaster provides 24/7 emergency response. The successful candidate must participate in a rotating on-call schedule, including evenings, weekends and holidays.

RESPONSIBILITIES

• Attend emergency water, fire, smoke and other property damage claims.
• Take the lead on assigned job sites and coordinate the work of Emergency Technicians and other crew members.
• Assess site requirements and organize and assign work to the crew.
• Provide clear direction to employees and monitor work to ensure it is completed safely, efficiently and to ServiceMaster standards.
• Perform hands-on restoration work as required, including water extraction, demolition, removal of damaged materials, content manipulation and drywall cuts.
• Communicate professionally with homeowners, clients, property managers and other parties on site.
• Explain the work being completed and provide appropriate updates throughout the job.
• Identify issues or changes in the scope of work and communicate them promptly to the Emergency Manager.
• Ensure company health and safety policies and procedures are followed by the crew.
• Complete required job documentation, including photographs, measurements, equipment records and written reports.
• Maintain an organized and professional job site.
• Safely operate company vehicles and transport employees, equipment and materials as required.
• Participate in the rotating 24-hour emergency on-call schedule.
• Assist other departments and restoration teams as operational needs require.

WHAT WE'RE LOOKING FOR

The successful candidate will have:

• Previous experience in emergency restoration, water damage, fire/smoke restoration or a related field.
• Experience leading or supervising a field crew.
• The ability to organize a job site and assign and oversee work.
• Strong communication and customer-service skills.
• The ability to communicate effectively with homeowners and clients in stressful situations.
• Good judgment and the ability to make decisions in a changing work environment.
• Strong attention to documentation and job details.
• The physical ability to perform restoration work.
• Flexibility to work outside regular hours as part of the rotating on-call schedule.
• A valid driver's license and the ability to safely operate company vehicles.
• Restoration certifications such as IICRC would be considered an asset.

WHAT WE OFFER

This is a full-time, permanent position based from our Burnaby office, with work at customer locations throughout the Vancouver area.

ServiceMaster Restore offers a comprehensive benefits package, including medical, dental and vision coverage. Crew Chief hourly rate range of $28.00–$34.00/hour based on experience.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $28.00-$34.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Experience:

• Restoration Services Industry: 3 years (preferred)
• Flood/water extraction: 2 years (preferred)
• Team Lead: 3 years (preferred)

Licence/Certification:

• Driver's License (required)

Work Location: On the road