Emergency Medical Dispatcher jobs in Toronto, ON

Status

Casual/On-call

Temporary - Approximate length of assignment, in months

Type of Position

a Replacement

Start Date

Immediate

Salary

Per hour

Salary Grade

$37.94 - $41.23

Department

York Region -> Public Works -> Transit

Location

TRN - 55 Orlando Ave - 55 Orlando Avenue - Richmond Hill, ON L4B 4W6 CA (Primary)

Job Description (E)

ABOUT US

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

This position is responsible for receiving and recording requests, cancellations, no-shows, trip modifications, late vehicle inquiries, etc., and adjusting schedules accordingly for paratransit and on-demand trips; also monitors communications and responds to emergency situations, vehicle breakdowns and other operating situations; provides information and instructions to contracted service providers.

WHAT YOU'LL BE DOING

• Receives, responds, and schedules trip requests for on request and para transit services.
• Processes standby wait list and will call trip requests and adjusts daily schedules accordingly.
• Records, reports and updates daily trip requests, cancellations, no shows, late vehicle arrivals and schedule adjustments.
• Contacts service providers concerning late vehicles and relays information to clients.
• Communicates and processes all schedule service adjustments to contracted service providers.
• Monitors issues impacting riders; contacts and redirects riders as needed.
• Performs other duties as assigned, in accordance with Branch and Department objectives.

WHAT WE'RE LOOKING FOR

• Successful completion of a secondary school diploma or approved equivalent combination of education and experience.
• Minimum two (2) years’ related dispatch experience in a transit/transportation environment.
• Demonstrated experience working with persons of disabilities.
• Demonstrated knowledge of relevant Standards, Acts and Regulations.
• Knowledge of on demand and para transit service.
• Knowledge of the street network for York Region.
• Ability to demonstrate the Region’s core competencies.
• Intermediate computer skills utilizing MS Office software applications and specialized transit software.
• Strong verbal communication skills to interact with the public.
• Sound judgement, organizational and problem-solving skills.
• Ability to remain calm during stressful or confrontational interactions.
• Ability to work independently on rotating shifts including weekend work.
• Ability to travel to off site locations.
• Ability to work outside regular business hours, as required.

Council Approval Date

Scheduled Weekly Hours

3.5

Scheduled Shifts

Operational Hours

Close Date

July 22, 2026

# of Hires Needed

1

Union

CUPE Local 4900

Please apply online by 5:00PM EST of the closing date indicated above.

All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.

York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.