Emergency Medical Dispatcher jobs in Calgary, AB

Position Type:

Permanent

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Closing Date:

2026-08-21

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Medavie Health Services West (MHSW) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EMS Services in Central Alberta, an integrated, pre-hospital care organization. People are the biggest drivers of our success, and we are excited to continue to build a healthier community together.

Medavie Health Services West is part of Medavie, a health services organization. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians.

As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health coverage.

As an employee of Medavie Health Services we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

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The EMR provides timely transportation between appropriate facilities. Due to the nature of operating in the public eye, a high level of professionalism, communication, and knowledge is always expected. The EMR is required to conduct themselves in a safe and discreet manner, with the responsibility of conduct justification to patients, family members, hospitals staff, management, public agencies, legal court, and more. As an employee of MHS, you are accountable to our patients, coworkers, and management by supporting all safety-related initiatives, as well as fostering a culture that focuses on patient safety and a safe workplace.

DUTIES AND TASKS

Non-Emergency Transport

• Maintain personal knowledge and skills, in accordance with the Alberta Occupational Competency Profile (AOCP), to deliver optimum patient care.
• Safely operate MHS - West vehicles in accordance with MHS - West Health and Safety Manual, Operational Guidelines, and all provincial and federal regulations.
• Stocks and maintains vehicles in a state of readiness at all times.
• Work in hazardous environments to ensure the safety of the patient.
• Work with outside agencies as a team in a coordinated effort on behalf of the patient.
• Document all patient care, assessments, and skills, within the patient care report in a timely and legible fashion.
• Punctual and ready to respond at the start of their shift.
• Act in a professional manner and handle conflict situations with good judgment.
• Follow the MHS - West chain of command.

Communication

• Create and maintain fully completed patient care reports. (ePCRs)
• Maintain patient confidentiality in accordance with all provincial and federal regulations.
• Refer all media requests to the General Manager of MHS - West
• Report all incidents and complete written incident report forms to General Manager of MHS - West or designate.

Education

• Maintain educational competencies as required by the Alberta College of Paramedics
• Maintains functional awareness of MHS - West Operational Guidelines, and AHS medical control guidelines.
• Participates actively in MHS - West Quality Assurance Program.

Physical Ability

• Must be in good physical health with no disabilities that will impair duties as a EMR.
• Considerable lifting and movement of heavy patients
• Will need to extricate patients from hazardous environments.
• Will advise superintendent of injuries that will impair duties.

Public Relations

• Actively participates in public awareness and community education programs approved by MHS - West
• Maintains professional appearance of the approved uniform and maintains hygienic and grooming standards.

Safety Hazards

• Exposure to Violent Behaviour
• Traffic Hazards
• Communicable Diseases
• Extreme Weather Conditions

QUALIFICATIONS:

High School Diploma or G.E.D.

Alberta Operators License class 1, 2 or 4.

Current registration with the Alberta College of Paramedics

Completion of Alberta Health Services MCP’s

LICENSE/CERTIFICATION:

Certified in and maintains CPR certification.

Current registration with the Alberta College of Paramedics

FARE Certificate required

Salary: $22.41 - $26.19 Hourly as per MHSW Central Alberta Collective Agreement

Apparatus call sign, which may be subject to change: CALG - B602

Hours of Work: 0600-1800, 12 hr, 4 on 4 off

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While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

MHS West strives to be a leader in the Paramedic profession. Through high standards of knowledge and skill, and along with compassion and professionalism, MHS West positively impacts the health and wellbeing of the people we serve. MHS West is committed to employing highly professional, well-educated EMRs, PCPs and ACPs.