Emergency Medical Dispatcher jobs

A challenging opportunity exists with the Muskoka Ambulance Communications Service. We are seeking a dedicated professional to work rotating shifts in a 24 / 7 / 365 environment, and:

Summary of General Duties:

· Process 9-1-1 emergency and non-emergency requests for ambulance and fire response

· Direct and oversee ambulance movement

· Provide diligent pre-arrival first aid and CPR instructions

· Communicate with individuals under stress

· Multi-task in a highly technical environment, using multiple communication tools (i.e. telephone, radio, computer aided dispatch, digital mapping etc.)

Qualifications & Skills Required:

Mandatory:

· OSSD or equivalent

· Keyboarding skills minimum of 35 wpm with 90% accuracy

· Ability to provide a criminal background check

· ********First Aid and CPR required by time of hiring*****

Critical skills:

· Ability to multi-task, organize and memorize while concurrently coordinating a variety of activities and resources in a calm and professional manner

· Perform with professionalism and courtesy at all times; maintaining control of stressful situations

· Excellent critical thinking, problem solving and decision making abilities

· Excellent ability to apply judgment during the application of policy/procedure and general information

· Ability to make sound independent decisions

· Demonstrate an understanding of spatial concepts

Our Commitment to Equity, Diversity and Inclusion

At Muskoka Ambulance Communications Service, we are committed to creating a workplace where every employee is treated with dignity, respect, and fairness. As an emergency communications centre serving our communities, we recognize that building a diverse, inclusive, and equitable workplace strengthens our ability to provide exceptional service to the public and to support one another as colleagues.

We acknowledge that systemic barriers, including racism and discrimination, have prevented many individuals from reaching their full potential. We recognize that the lasting impacts of colonialism and slavery have contributed to inequities experienced by Indigenous, Black and racialized communities, and that these barriers continue to exist in many workplaces and institutions.

Racism, discrimination, and power imbalances can be hidden or deeply embedded within organizational policies, procedures, practices, and workplace culture. These barriers may also appear as unconscious or implicit biases that influence recruitment, hiring, training, career development, promotion, and day-to-day interactions in the workplace.

At Muskoka Ambulance Communications Service, we believe that no one should face barriers to employment, professional development, or advancement because of their race, ethnicity, culture, religion, gender identity or expression, sexual orientation, disability, age, or any other protected characteristic.

We are committed to fostering a respectful, inclusive, and welcoming workplace where every employee has the opportunity to succeed. Through fair and equitable employment practices, ongoing learning, and a culture of accountability, we strive to remove systemic barriers and ensure all employees can fully participate, contribute, and thrive.

We encourage applications from members of equity-deserving groups, including Indigenous Peoples, Black and racialized individuals, persons with disabilities, women, members of the 2SLGBTQIA+ community, and people from diverse cultural and ethnic backgrounds. Accommodations are available throughout the recruitment process in accordance with applicable legislation. Applicants requiring accommodation are encouraged to advise us at any stage of the recruitment process.

Important note to all applicants:

· Posting date: August 28th, 2026

· Closing date: September 7th, 2026

· We thank all those who express interest; HOWEVER, we will contact applicants chosen for further screening/interview.

Job Type: Part-time

Pay: $36.06-$47.07 per hour

Benefits:

• Company pension

Education:

• Secondary School (required)

Work Location: In person