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Emergency Dispatcher jobs in Toronto, ON

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    • Maintain radio contact with fire service vehicles, both at emergencies and other departmental activities.
    • Under the supervision of a Communications Officer, the…
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    • Supervise and guide night-shift dispatchers, providing real-time support and ongoing performance evaluations.
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    • Receiving emergency and non-emergency calls and record significant information.
    • Proven experience as dispatcher or in a relevant position.
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Job Post Details

Communications Operator, Fire - job post

City of Mississauga
4.3 out of 5 stars
Mississauga, ON
$80,138–$114,483 a year - Permanent
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Job details

Pay

  • $80,138–$114,483 a year

Job type

  • Permanent

Shift and schedule

  • Weekends as needed
  • Night shift
  • Evening shift
  • Holidays

Location

Mississauga, ON

Full job description

Req ID: 28067
Vacancy Type: Permanent
Number of Positions: 1
Closing Date: 07/10/2026

Job Summary


Under the supervision of a Communications Officer, the successful candidate will answer 911 and other calls for emergency assistance.


Duties and Responsibilities


  • Receive fire alarms, operate telephone and computerized dispatch equipment.
  • Maintain radio contact with fire service vehicles, both at emergencies and other departmental activities.
  • Perform system tests, record activities and perform related communications functions as required.
  • Performs other related duties as assigned.
  • Shift work is required involving evening/night shift (5pm - 7am), day shift (7am - 5pm), weekends and holidays.


Skills and Qualifications


  • You must be able to deal effectively with the public in stressful situations in a fast-paced emergency response environment.
  • In addition to demonstrating clear English communication and comprehension skills, your qualifications include:
    • A high school diploma or equivalent.
    • Graduation from an accredited post-secondary Emergency Services Dispatch program is a definite asset.
    • Emergency communications experience and/or related post secondary education are definite assets.
    • Proven keyboarding skills of a minimum 40 words per minute, with a high degree of accuracy.
    • Ability to multi-task.
    • Completion of APCO (Association of Public-Safety Communications Officials) "Public Safety Telecommunicator 1, 7th Ed., Canada" course or completion of NFPA 1061, are definite assets.
    • Level 3 – Vulnerable Check will be required of the successful candidate, as a condition of employment, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

  • Please note that we are hiring for a permanent position, however this position is subject to layoff as per collective agreement.


Hourly Rate/Salary: $ 80,138 - $ 114,483
Hours of Work: 42
Work Location: Peel Regional Police, 22 Division
Department/Division/Section: CMO/City Manager's Office , CMO/Fire Division , Training and Technology
Non-Union/Union: Fire

The City of Mississauga may use artificial intelligence (AI) technology in sourcing candidates for some positions, however, it is not being used for screening, assessing, or selecting candidates.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion.

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to recruitment.accommodation@mississauga.ca citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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