Emergency Dispatcher jobs in Toronto, ON

Are you an experienced transportation professional who thrives in a fast-paced environment and enjoys being the key link between customers, drivers, and operations?

Tandet Dedicated is seeking a Dispatcher to join our team in Mississauga. This is an excellent opportunity to become part of a well-established transportation company where your decisions directly impact service, safety, and customer success.

In this role you will have a stable Monday to Friday afternoon shift which means avoiding rush-hour commuting and enjoying flexibility during your mornings, a competitive salary and comprehensive benefits package and be part of a growing transportation company with a strong reputation in bulk transportation. Most importantly, you will work within a supportive team environment with opportunities to expand your transportation expertise

If you're looking for a role that offers responsibility, independence, strong team support, and the opportunity to manage a dedicated fleet operation, we'd like to hear from you.

Why Join Tandet?

Tandet is a people-first trucking and logistics company delivering safe, reliable, and customized freight solutions across Canada and the United States. With expertise in dedicated fleet operations, bulk transportation (liquid and dry), and flexible freight services, we support a range of industries including chemical, food manufacturing, construction, and consumer goods. 

Our operations are built on a strong foundation of safety, backed by an award-winning safety record and ISO-certified processes that drive consistency and continuous improvement. Through clear communications and a solutions-focused approach, we partner with our customers to deliver efficient, scalable transportation services. 

We proudly support and work alongside Company Drivers and Owner Operators, recognizing both as essential to our success. To ensure clarity, fairness, and compliance, Tandet does not support Driver Inc. models and maintains clearly defined employment and Owner Operator partnerships. From behind the wheel to behind the scenes, our teams play a critical role in keeping people, freight, and services moving safely and efficiently. 

What You'll Do

As a Dispatcher, you will oversee the day-to-day operations of approximately 40 dedicated drivers and ensure freight is delivered safely, efficiently, and on time.

Driver Management

• Plan and dispatch a dedicated fleet of approximately 40 drivers
• Provide operational support and guidance to drivers throughout the shift
• Communicate instructions clearly and effectively to ensure safe, productive operations
• Address driver concerns and support a positive driver experience
• Promote fair and consistent driver utilization while identifying opportunities to improve efficiency

Equipment Coordination

• Schedule preventative maintenance and coordinate emergency repairs
• Maximize utilization of company and contracted equipment
• Work closely with shop personnel to coordinate required servicing
• Ensure trailer wash and sanitation schedules are completed on time

Load Planning & Order Management

• Monitor shipments through proactive tracking and tracing
• Accurately enter and maintain dispatch information within transportation management systems
• Communicate order updates, delays, and critical information to internal stakeholders
• Ensure service commitments and KPIs are achieved

Customer Service

• Manage relationships with a core group of customers
• Provide timely updates and proactive communication regarding shipment status
• Resolve issues quickly and professionally
• Escalate service concerns when necessary and support continuous improvement initiatives

Safety & Regulatory Compliance

• Ensure drivers operate within Hours of Service regulations
• Verify equipment compliance across operating jurisdictions
• Confirm payloads meet legal and equipment capacity requirements
• Support Tandet's commitment to safe and compliant transportation operations

What We're Looking For:

Required Qualifications

• Minimum 2 years of dispatch experience
• Strong understanding of transportation operations
• Excellent communication and relationship-building skills
• Ability to work independently and make sound operational decisions
• Comfortable working in a fast-paced, technology-driven environment

Preferred Qualifications

• Experience dispatching bulk tank or bulk commodity transportation
• Cross-border dispatch experience
• Knowledge of Commercial Hours of Service regulations
• Knowledge of Transportation of Dangerous Goods (TDG)
• Experience supporting dedicated fleet operations

Compensation & Benefits

• Extended Health Care
• Dental Care
• Vision Care
• Life Insurance
• Employee Assistance Program
• Paid Time Off
• Wellness Program
• On-Site Parking

Schedule

• Monday to Friday
• 1:00 PM - 10:00 PM
• Weekend and holiday coverage as needed
• Participation in on-call rotation

Location

Mississauga, ON (In-Person Position)

Applicants must be able to reliably commute to or relocate to Mississauga prior to starting employment.

Application Questions

• Do you have knowledge of Commercial Hours of Service Regulations?
• Are you comfortable participating in an on-call rotation?

Join Tandet and become a critical part of an operation that keeps customers moving safely and efficiently every day. Apply today!

Job Types: Full-time, Permanent

Pay: $60,000.00 per year

Application question(s):

• Are you aware of hours of service regulations?

Experience:

• Dispatch: 2 years (required)
• cross-boarder : 2 years (required)
• Tanker (Dry Bulk or Liquid): 1 year (required)

Work Location: In person