Emergency Dispatcher Emergency jobs in Edmonton, AB

Reports to: Director, Operations and Administration
On-call: Yes. You join the on-call rotation for night and weekend emergency calls. It rotates, and how often is discussed at the interview.

The opportunity

Every morning our crews leave the shop for abatement, demolition and restoration jobs across Edmonton and Calgary. Each job needs the right people with the right tickets, the right equipment, a bin, sometimes a rented truck, often an outside consultant, and on high-risk work a Notice of Project filed 72 hours ahead. Miss one of those and the job starts late.

Until now no one person has owned all of that. We are changing it. The company is moving to one schedule, in one system, with written rules about who decides what. We need the person who runs it.

The pace is fast and there are a lot of decisions in a day. We plan the week ahead, and then the week changes. An emergency call comes in, a crew is pulled from one job to cover another, and the schedule gets rebuilt that afternoon. Even a slow week brings several of those. We need someone who can manage it on the fly when something outside our control changes.

This is a new seat with real authority. You decide which crew and which equipment go where, and project managers send their requests through you. The job is in the office on weekday hours, and its results show up on site every morning. You will also be one of the people in the on-call rotation for night and weekend emergency calls. It rotates, so it is not a standing duty, and we will talk through how often it comes around at the interview. When a call comes in after hours, the schedule gets rebuilt around the crews that were pulled first thing the next working morning.

What you will accomplish

We hire against outcomes. Here is what the person in this seat will have done, and by when.

In your first 30 days

• Build the resource register. Every crew member, temp worker and subcontractor in one place, with their tickets, security clearances and skills, so you know who can be sent where before you schedule anyone.
• Take over the company schedule. Project managers send you their requests by 2:00 PM the day before. You send out a week-ahead plan every Thursday so project managers, site supervisors and temp agencies know what is coming, and you keep the schedule current every day as jobs change.

By 60 days

• End the avoidable late starts. Every Notice of Project is filed at least 72 hours before high-risk work begins, and no job starts late because a truck, a bin, a consultant or site access was missing.
• Handle emergency calls without dropping the jobs they pull from. When a crew is moved, the jobs it left are covered again or re-dated with the client the same working day.
• Close the gaps in the job file. Every job we are awarded is set up in JobTread and Google Drive before it is handed to the project manager, and the estimating inbox is cleared every day.

By 90 days

• Bring overtime down. Temps are used before overtime, every planned overtime shift is flagged before it is worked, and weekly overtime hours are lower than when you started.
• Clear the approvals that hold invoices up. No finished job misses our 48-hour invoicing standard because an approval was missing.

By the end of year one

• Project managers and site supervisors trust the schedule because it is current every day, including the days an emergency moves it.
• Project managers and temp agencies plan around the week-ahead plan because you call them as soon as it changes.

You will do well here if

Rather than a checklist, tell us about the closest thing you have done to each of these.

• You have run a schedule for several crews on several sites at the same time, in abatement, demolition, restoration, construction or a similar trade. You can describe a week when it nearly came apart and what you did.
• You decide fast and stay steady when the plan changes. You have rebuilt a schedule in the middle of the day more than once, and you can tell us how you decided who moved and who you called first.
• You have told a senior person no on a schedule, explained why once, and held the decision.
• You trust your experience. You have seen how jobs go wrong and you plan for it, and you would rather run one set of rules the same way for every project manager than cut a new deal each time.
• You are the person whose records are right. Tickets, bookings and files are current because you keep them that way every day.
• You pick up the phone. A good part of every day is spent with vendors, temp agencies, consultants and clients, and when a booking is not confirmed, you call until it is.
• You are comfortable working all day in scheduling and job management software. We use JobTread, Google Drive and Gmail.
• You like making other people's work go well, and you do not need the credit for it.
• You hate waste. A truck rented a day too long, or an overtime shift a temp could have covered, bothers you.
• If you know abatement or restoration work, including Notice of Project timing and what Type 1, 2 and 3 work means, say so. It shortens the learning curve.

Why this seat matters

A&M Abatement Services is an Edmonton contractor doing asbestos, mould and lead abatement, demolition, and water and fire restoration, with jobs in Edmonton and Calgary. What decides whether a job goes well is whether it starts on the day we promised, with the right crew and everything it needs. That is this seat.

You report to the Director, Operations and Administration and sit level with the project managers. You walk into written dispatch rules, one job management system, and a leadership team that has decided this seat holds the schedule.

Pay: $62,000.00-$75,000.00 per year

Ability to commute/relocate:

• Edmonton, AB T5S 1K8: reliably commute or plan to relocate before starting work (required)

Application question(s):

• This role takes a turn in a night and weekend on-call rotation for emergency calls. It is not every week. Are you able to take a turn in that rotation?
• Have you filed or tracked an Alberta Notice of Project, or scheduled Type 1, 2 or 3 asbestos work? Tell us briefly. (Preferred, not required.)
• Which scheduling or job management software have you used every day (for example JobTread)? (Preferred, not required.)
• Tell us about a day when the schedule fell apart. What did you do, and who did you call first?

Experience:

• construction crew scheduling or dispatch: 5 years (required)

Work Location: In person