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Emergency Dispatch jobs in Vancouver, BC

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    • Assessing our clients’ existing emergency management and business continuity programs.
    • Comprehensive knowledge and experience in emergency and continuity…
    • View all CCEM Strategies Ltd. jobs - Vancouver jobs - Emergency Management Specialist jobs in Vancouver, BC
    • Salary Search: Emergency and Continuity Management Specialist salaries in Vancouver, BC
    • Assessments of clients’ existing emergency management and business continuity programs.
    • Knowledge of federal, provincial, and municipal legislative and…
    • Maintain accurate dispatch records, logs and schedules.
    • Schedule and dispatch drivers and equipment efficiently.
    • Complete data entry accurately and efficiently.
    • Dispatch personnel as required by emergency situations.
    • Dispatch personnel according to written schedules and work orders, or as required by emergency…
    • Perform emergency and non-emergency duties under the direction of the ERT Captain, ensuring rapid and effective response.
    • Current registration with BC Board.
    • Prioritize emergency calls and adjust schedules as needed.
    • Schedule and dispatch technicians based on availability and job type.
    • Sound judgment under pressure, including emergency situations.
    • Alarm monitoring, dispatch, or call centre experience.
    • The operational engine of this role.
    • Coordinate preventive maintenance, repairs and emergency response activities; issue purchase orders, dispatch service providers and track work through…
    • Coordinate emergency service calls and dispatch technicians based on urgency, location, and availability.
    • Experience responding to emergency service requests…
    • Experience in a senior dispatch, dispatch lead, service coordination lead, or service operations supervisory role.
    • Get paid every 2nd Friday;
    • Schedule and dispatch plumbing and electrical technicians for service calls and jobs.
    • Use Housecall Pro to manage schedules, work orders, customer information…
    • Monitor after-hours rotation and handoffs; assist with emergency dispatch when required.
    • Comfortable with dispatch software and Microsoft 365 (Outlook/Excel/…
    • This role is responsible for answering inbound calls and emails from new and existing customers and handle new jobs as required, using their strong…
    • Deliver professional, customer-focused care during emergency situations.
    • The Emergency Medical Responder provides rapid, professional emergency care and patient…
    • Corporate Security and Emergency Management (CSEM) leads vital safety, threat management, and emergency preparedness programs.
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Job Post Details

Emergency and Continuity Management Specialist
Vancouver, BC
•
Hybrid work
$85,000–$110,000 a year
Full-time

Job details

$85,000–$110,000 a year
Dental care, RRSP match, Extended health care
Full-time
Hybrid work in Vancouver, BC

Full job description

Join a Team that’s Raising the Bar in Emergency and Continuity Management

At CCEM Strategies, we are setting new standards in emergency management and business continuity. We don't settle for old-school, cookie-cutter solutions. Rather, our clients come to us for effective strategies that are tailored not only to their specific requirements, but also to the unique needs of the communities they serve.


We are on a mission to enhance community resilience by working with clients in the private and public sectors, including entities involved with transportation and logistics, energy and utilities, healthcare, and tourism, as well as all levels of government, and Indigenous governing bodies and groups. We listen compassionately and strategize creatively to deliver solutions that help our clients and their communities prepare for, respond to, and recover from emergencies confidently.


What you’ll do

As an Emergency and Continuity Management Specialist, you will lead the development, implementation, and maintenance of comprehensive and customized emergency management and business continuity programs. While providing CCEM’s public and private sector clients with expert guidance on emergency preparedness and business continuity regulations, industry standards and best practices, you will also:


  • Do intellectually satisfying work while creating positive change across industries and communities
  • Be a trusted advisor and partner to our clients; personify their best interests when determining how CCEM can add the most value to improve their resilience, and guide them through each step of the process
  • Take projects from start to finish, by:
    • Assessing our clients’ existing emergency management and business continuity programs
    • Conducting gap analyses against industry standards and regulations
    • Developing and conducting training, and facilitating operational and functional exercises
    • Driving continuous improvement for clients through progress tracking and learnings
    • Proactively identifying and resolving potential hiccups to ensure project success
    • Working collaboratively and mentoring other team members, sharing your knowledge, and leading by example
  • Travel as needed to client sites and to participate in engagement workshops, training and exercises
  • Uphold CCEM’s established level of excellence in every deliverable

What we offer

The work we do is as important and demanding as it is impactful and rewarding. Our workplace culture stems from a shared understanding of the significance and purpose of our work, and the need to balance that with an environment where we are encouraged to unwind and respect downtime.


We offer a flexible work model with the opportunity to set your own schedule around our core hours for optimal work-life balance. This in-office position is located in the heart of Downtown Vancouver, BC. Employees have the opportunity to work remotely up to 1-2 days per week.


We dedicate time to connect both virtually and through regular in-person team outings and activities. We extend our care for the community through CCEM’s give-back initiatives to support causes that are meaningful to our team members.


We reward excellence with competitive base salaries and performance-based bonuses and incentives so that your earning potential is always aligned with the value you bring. In addition, our perks and benefits include:


  • RRSP matching
  • Starting allocation of 3 weeks’ vacation
  • Extended health and dental benefits
  • Performance-based bonus program
  • Annual professional development allowance
  • Employee referral incentive program
  • Client referral incentive program

So, are you a fit?

We are a high-achieving, growth focused, and highly collaborative team. We hold ourselves and each other to a consistent level of excellence and commit to only delivering truly fantastic end products. We take pride in going above and beyond our clients’ expectations and are motivated by the rave reviews we receive. We take every opportunity to learn by taking on progressively more complex projects, and we provide a transparent, skills-based career progression framework for team members, supported by our investment in professional development.


Chances are, you’re right for this role if you…

  • Feel energized and thrive in fast-paced environments; you think on your feet and are always ready to pivot
  • Like to think outside the box, are a master problem solver and continually bring new ideas
  • Sweat the details that others might think are inconsequential
  • Are a skillful communicator and have impeccable business writing skills, with the ability to adjust your tone depending on the context
  • Embrace feedback, both positive and constructive, as fuel for improvement

Think you’ve got what it takes? Yay! Here are a few more boxes we’re also hoping you can tick:

  • A Bachelor's or Master’s degree in Emergency Management, Business Continuity or a related field, and a minimum of three to five years of directly related work experience, or an equivalent combination of education and experience
  • Comprehensive knowledge and experience in emergency and continuity management, stakeholder engagement, communication, and project management
  • Knowledge of emergency management standards and best practices (for example, CSAZ1600, ISO22301, BCEMS, ICS, etc.)

Nice to have:

  • Knowledge of industry regulations (for example, Transport Canada, Environment Canada, NEB, AER, BCER, IMDG, etc.)
  • Knowledge of and/or education in climate sciences / climate adaptation
  • Experience mentoring emerging professionals

If you’re looking for an opportunity to be challenged, develop your expertise, grow your career and have some fun along the way, then we want to hear from you!


About CCEM


Established in 2015, CCEM is a 100% female-owned, WBE Certified, Vancouver-based consulting firm providing strategic emergency management and business continuity services to a diverse portfolio of clients. CCEM is proud of the multi-year relationships it builds with clients, spanning multiple sectors, both private and public, including all levels of government, Indigenous communities, and owners and operators of critical infrastructure in various sectors such as transportation, energy and utilities and health. CCEM’s success in establishing successful, trusted programs is based on thorough research, a collaborative approach to planning, and our commitment to employing innovative and inclusive engagement approaches to deliver industry-leading products and services. For more information about our services, please visit www.ccemstrategies.com.


Equal Opportunity Employer

We are committed to creating and supporting equal employment opportunities regardless of age, race, ancestry, ethnic origin, religion, sex, sexual orientation, gender identity, gender expression, age, marital status, family status or disability.

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