Emergency Dispatch jobs in Ontario

Position Summary

We are seeking a highly organized and detail-oriented Dispatch Coordinator to oversee daily fleet operations and ensure the efficient movement of drivers, vehicles, and freight. The ideal candidate will be responsible for scheduling routes, communicating with drivers in real time, and ensuring deliveries are completed safely, on time, and in compliance with company and regulatory standards. This role is fast-paced and requires strong communication skills, problem-solving ability, and the capacity to manage multiple priorities simultaneously.

Key Responsibilities

• Coordinate and dispatch daily routes for company drivers and equipment.
• Assign loads to drivers based on availability, hours of service, location, and equipment type.
• Monitor driver progress throughout the day and provide real-time support as needed.
• Communicate clearly and effectively with drivers regarding schedules, route changes, and delivery instructions.
• Respond to delays, breakdowns, weather disruptions, and other operational issues with timely solutions.
• Ensure compliance with Hours of Service (HOS) regulations and company safety policies.
• Maintain accurate records of dispatch activities, driver assignments, and delivery status updates.
• Work closely with customers, brokers, and internal departments to ensure on-time delivery performance.
• Optimize routes and improve fleet efficiency to reduce downtime and maximize productivity.
• Coordinate with maintenance and safety teams regarding vehicle issues or incidents.
• Assist with load planning and scheduling to maximize asset utilization.
• Track and report key performance metrics such as on-time performance and driver productivity.
• Provide support to drivers regarding documentation, trip planning, and operational questions.
• Handle emergency situations calmly and professionally while ensuring safety remains the top priority.
• Perform other dispatch and administrative duties as required.

Qualifications

• 1-2 years experience in transportation dispatching, logistics coordination, or fleet management preferred.
• Knowledge of trucking operations and Hours of Service (HOS) regulations is an asset.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Ability to problem-solve quickly and make sound decisions under pressure.
• Proficiency with dispatch software, GPS tracking systems, and Microsoft Office.
• Strong attention to detail and accuracy in documentation.
• Ability to work flexible hours, including occasional evenings or weekends if required.

Working Conditions

• Office-based role in a fast-paced logistics environment.
• Frequent communication with drivers via phone, text, and dispatch systems.
• May require extended periods of computer and phone use.
• Occasional after-hours availability depending on operational needs.

Reports To

• Operations Supervisor

Pay: $19.00-$22.00 per hour

Experience:

• Dispatch: 1 year (required)

Language:

• Punjabi (preferred)

Work Location: In person