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    • The dispatch role is responsible for receiving and dispatching emergency and non-emergency calls for service to police field units and monitoring numerous radio…
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    • To enable quick response time by obtaining accurate and complete information when answering emergency and non-emergency telephone calls from the public, while…
    • Apply dispatch skills and techniques in a high stress environment, dealing with a variety of call types and emergency situations.
    • Four (4) paid personal days;
    • Ability to perform radio dispatch duties in an often demanding and stressful emergency environment;
    • Operates console equipment, including telephone, radio,…
    • Operates the overhead emergency paging system, as per Hospital procedures.
    • Uses computer technology to update the on-call schedules daily, Hospital Directory,…
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    • Exercise discretion during emergency/difficult/stressful situations.
    • Knowledge of police operations and previous experience in the police dispatching field will be considered an asset along with any education in 911 emergency…
    • Receive incoming calls for emergency accounts, determine emergency locations, and initiate transfer to the appropriate emergency agency in Canada, the United…
    • They use various communication systems (radio, phone, computer-aided dispatch) to track the location and progress of dispatched units.
    • Work may be performed in office, industrial, field, and emergency response environments.
    • This role may require extended hours, on-call availability, travel, and…
    • Office environment with frequent use of computer and dispatch software.
    • Technical Skills: Proficiency in dispatch software, GPS tracking systems, and basic…
    • Ensures dispatch operations are in accordance with established standards.
    • Reporting to the Call Centre Supervisor, you are responsible for receiving calls and…
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Career Resources:

Windsor Police Emergency 911 Communicator
City of Windsor
·
3.7
150 Goyeau Street, Windsor, ON N9A 6J5
$45 an hour
Apply now

Job details

$45 an hour
Afternoon shift, Day shift
150 Goyeau Street, Windsor, ON N9A 6J5

Full job description

WINDSOR POLICE SERVICE
announces openings for the position of
EMERGENCY 911 COMMUNICATOR

Compensation: Approximately $45.00 per hour

POSITION SUMMARY:

The Emergency 911 Communicator is a shift work position providing 24-hour coverage. The Communicator position consists of two roles; call-taking and dispatching. A call-taker is responsible for answering 911 and non-emergency phone calls and re-directing 911 emergency calls as required. The dispatch role is responsible for receiving and dispatching emergency and non-emergency calls for service to police field units and monitoring numerous radio channels.

RESPONSIBILITIES:
  • Transmit information from the public to police.
  • Monitor up to 33 radio channels and up to 6 computer screens for the purposes of receiving, prioritizing, coordinating, and relaying information to police units.
  • Answer all emergency and non-emergency calls, using developed communication skills to coordinate sensitive situations.
  • Receive information from the public and transmit information to be dispatched.
  • Transfer and reroute calls as necessary.

QUALIFICATIONS:
  • Possess a Grade 12 graduation diploma or equivalent, as recognized by the Ontario Ministry of Education, or completed post-secondary education at an accredited college or university as an adult student.
  • Minimum of 6 months’ work experience to develop skills required to work in a team environment.
  • Demonstrated interpersonal skills and ability to be assertive and respectful when dealing with the public.
  • Ability to react quickly and calmly during intense and stressful situations.
  • Must have a strong sense of urgency.
  • Must be able to type minimum of Net 40 WPM and pass CritiCall Testing.
  • Previous experience working in a telecommunications or call centre environment would be an asset.
  • Ability to communicate in a second language would be considered an asset.
  • Proficiency in the 10-Code and phonetic alphabet would be considered an asset.
  • APCO Public Safety Telecommunicator Course, Canada and NENA Telecommunicator Core Competencies Course would be considered an asset.
Candidates successful in testing and interviews will also be required to successfully complete a thorough background investigation and psychological assessment.

As 911 Communicator duties are a 24-hour operation, this is a shift work position requiring successful applicants to work all shifts of days, afternoons, and midnights in office.

To apply for this position please upload your résumé and cover letter (must be in 1 file). This posting will close at 12:00 pm Friday October 30th, 2026.

ANY QUESTIONS OR INQUIRIES MAY BE MADE VIA EMAIL: humanresources@windsorpolice.ca
All applications will be treated with the strictest of confidence.
We thank all applicants for their interest and advise that those selected for testing will be contacted by email.




Windsor Police Service is committed to a diverse and inclusive workplace reflective of the community we serve. Appropriate accommodations will be provided upon request throughout the hiring process as required under the Accessibility for Ontarians with Disabilities Act (AODA).

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