Emergency Dispatch jobs in Edmonton, AB

Division: ATCO Gas & Pipelines

Location: Edmonton, AB

Duration: Approximately 18 Months

What We Offer:

• $35.83 CAD hourly

• Paid vacation at 6%

• A culture based on caring, integrity, agility, collaboration, and safety.

• A supportive team environment with opportunities for professional growth and skill development.

• This temporary position has the potential to open the door to other opportunities within our company.

• 
  Receive, analyze, and prioritize emergency requests through multiple channels using appropriate work procedures and deploy appropriate resources in a timely and accurate fashion.

• Appropriately review, assign, and/or complete requests received from other internal departments.

• Provide callers with appropriate pre-arrival and post-dispatch instructions.

• Respond to the Work Alone Program monitoring notifications in a timely fashion.

• Efficiently and effectively direct the deployment of resources.

• Provide accurate and timely communications, liaison services, operational support, and interdepartmental coordination.

• Provide accurate and timely communication to emergency services and other utilities.

• Accurately record and transmit information as it is received through a multitude of channels (e.g. phone, email, radio, etc.)

• Support the coordination of operations work and provide ongoing monitoring and utilization of company personnel.

• Create and/or assign work orders. Ensure that work orders contain all relevant and required information before being assigned to employees.

• Utilize mapping software to identify the location of emergencies.

• Engage the Supervisor or Senior official on call as required.

• Provide on-the-job training as required.

• Communicate professionally with the public regardless of their reason for calling and help every caller free of judgment, stereotype, and discrimination.

• Represent ATCO in a professional and respectful manner.

• Perform other duties as required.

• 
  Grade 12 or equivalent is required.

• Emergency Response Communication Certificate from a recognized post-secondary institution OR a minimum of 2 years’ experience in emergency communications.

• Strong computer skills; using multiple monitors and systems simultaneously is required. Must be able to demonstrate proficiency in a variety of software applications including Microsoft Office Suite.

• Knowledge of the workgroup’s current computer systems such as but not limited to Maximo, OFS, and mapping software (ARC FM) would be an asset.

• Knowledge of Service Operations and Field Distribution Operations would be an asset.

• Ability to read and interpret maps and coordinates.

• Ability to provide timely, accurate, professional, customer-orientated teamwork services while multi-tasking in a high-volume work environment.

• Ability to maintain focus, stay attentive to detail, remain calm, and make critical decisions under pressure.

• Ability to adapt to changes, including technology, programs, and work procedures.

• Must have strong record keeping and documentation skills, and be able to work under minimal supervision.

• Exceptional verbal and written communication abilities, with a strong focus on clarity, professionalism, and customer service.

• Time management and organizational skills with an ability to coordinate and prioritize workload and meet deadlines, including dealing effectively with a heavy workload.

• Ability to perform shift work on a 24/7 rotating schedule, up to 12 hours per shift.

• May be called out to assist in emergencies on a 24-hour basis.

• This position is a Safety-Sensitive position and has additional pre-employment requirements.