Emergency Dispatch jobs in Calgary, AB

Job Summary:

Reporting to the Call Centre Manager

The Dispatcher is the primary point of contact for customers, clients, and drivers. This role ensures smooth operations by receiving and prioritizing calls, dispatching tow trucks and operators, coordinating logistics, and providing accurate information.

This candidate exhibits high attention to detail, retention of information, strong multitasking, overall dependability, ability to remain composed during high-demand situations and works well within a team environment.

Knowledge of Alberta; rural and major city centers navigation is required.

The right candidate will be trained for any additional tasks that may be required.

*All candidates must have emergency services experience

Major Responsibilities:

Dispatch & Operations

• Dispatch tow trucks and service vehicles using dispatch software, mapping software and GPS systems
• Match calls with the appropriate equipment and driver based on location, capability, and priority
• Monitor driver status, job progress, and completion times
• Coordinate accident recoveries, roadside assistance, impounds, and scheduled tows
• Maintain constant communication with drivers via radio, phone, or messaging systems
• Use radio, phone or computer to send trucks and operators to appropriate locations to provide services to emergency services, accounts and the general public

Administrative Duties & Call Centre

• Receive emergency and non-emergency calls
• Accurately enter call details, job notes, and customer information into the system
• Maintain detailed records for billing, claims, and compliance purposes
• Assist with invoicing support, call logs, and daily reports
• Follow company procedures, safety protocols, and municipal or contract requirements
• Monitor all methods of communication, Phones, E-mails, and client portals
• Identify opportunities for continuous improvement to management

Required Qualifications:

• Minimum High School Diploma/GED Equivalent
• Reasonable speed and accuracy in processing verbal information; information retention
• Fast typing with experience in data entry
• Proficiency with various computer programs including but not limited Microsoft applications, GPS- Geotab, Samsara, Merchant payment processing, client web portals
• Valid Driver’s License
• Legally Authorized to Work in Canada with no Restrictions

Preferred Qualifications:

• Experience in towing, roadside assistance, emergency services
• Familiarity with local roads, highways, and service areas
• Knowledge of accident recovery or municipal towing operations
• Minimum 4+ years of Customer service experience

City Wide Towing Inc. is a 24/7, 365 business operation. Shifts are flexible. Shifts will align with business needs. Scheduling can be discussed with successful candidate.

• Work will be conducted indoors
• Part of training will require time spent in the field with operations
• Fast-paced dispatch environment
• High call volumes and time-sensitive decision-making
• Extended periods sitting at a workstation
• Exposure to stressful or emotionally charged situations

What City Wide Offers:

• Competitive pay
• Stable, year-round employment
• Training and advancement opportunities
• Supportive team environment

· This description is meant to outline the general nature and scope of the work associated with this position. It should not be interpreted as an exhaustive list of all responsibilities, duties, and required skills. Employees may be asked to take on additional tasks outside of their typical responsibilities as needed.

· Must have reliable transportation, as the office location is not accessible by public transportation.

· The base salary offered will be based on the successful candidate’s relevant experience, skills, and competencies, while also considering internal equity.

Job Types: Full-time, Permanent

Pay: $22.00-$25.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Application question(s):

• Our office is not accessible by transit. Do you have reliable transportation to commute to the office?

Experience:

• Emergency Services: 1 year (required)

Licence/Certification:

• Class 5 Licence (required)

Work Location: In person