Emergency Dispatch jobs in Calgary, AB

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

SGS is currently working in partnership with H2Safety to hire a Training Specialist (Emergency Response) in the Calgary office.

In June 2025, H2Safety became a part of SGS, the world’s leading testing, inspection, and certification company - and a world leader in sustainability. As part of SGS, H2Safety is working towards globally advancing operational safety, digital transformation, and ESG performance across industries, including oil and gas, mining, transportation, utilities, renewables, and government. Our success and approach are deeply rooted in building authentic relationships and addressing community concerns transparently, allowing us to also excel in Indigenous and government relations.

Responsibilities

Program Development

• Design and develop comprehensive emergency response training programs tailored to various client needs and industries.
• Create training materials, including manuals, presentations, and hands-on exercises, ensuring they are up to date with current best practices and regulatory requirements.

Training Delivery

• Conduct engaging and effective training sessions for clients, utilizing a variety of instructional techniques and formats.
• Facilitate both in- person and virtual training sessions, adapting content and delivery methods to suit different learning environments.
• Plan and conduct emergency response drills and simulations to test and reinforce client preparedness.
• Evaluate the outcomes of drills and provide detailed reports with recommendations for improvement.
• Travel to remote locations as required for in-person training sessions.

Evaluation and Improvement

• Assess the effectiveness of training programs through feedback, evaluations, and performance metrics.
• Continuously improve training programs based on client feedback, industry trends, and regulatory changes.

Compliance, Certification, and Documentation

• Ensure all training programs comply with relevant laws, regulations, and industry standards.
• Assist clients in achieving and maintaining necessary certifications and compliance related to emergency response.
• Maintain detailed records of training activities, participant progress, and program outcomes.
• Prepare and present reports on training effectiveness and areas for improvement to clients and company management.

Collaboration and Business Development

• Collaborate with other H2Safety operational managers to align training with customer requirements and communication strategies.
• Support marketing efforts by showcasing the company’s training capabilities and successes.
• Assist in the development of proposals and presentations for potential clients to secure new business.
• Stay updated with the latest trends, technologies, and best practices in emergency response and training methodologies.
• Participate in professional development opportunities and industry conferences to enhance expertise.

Qualifications

• Advanced training and experience in Emergency Management, Occupational Health and Safety, or a related field.
• Relevant certifications such as Certified Emergency Manager (CEM), Certified Safety Professional (CSP), or equivalent.
• A minimum of 5 years of experience in emergency response, safety training, or a related field.
• A proven track record in developing and delivering training programs for diverse audiences.
• Valid certifications in emergency response or safety training is an asset.
• First Aid/CPR certification is preferred.
• A valid Class 5 driver’s license with at least three years of reportable driving history in Canada.
• A clean or minimal demerit point driver’s abstract with no significant traffic violations.
• Must have the ability to travel to client sites as required.
• Familiarity with the Incident Command System (ICS) is a requirement.
• In-depth knowledge of emergency response procedures, protocols, and best practices.
• Thorough understanding of relevant regulations, standards, and compliance requirements (e.g., BCER, AER, OSHA, NFPA).
• Familiarity with various training methodologies and adult learning principles.
• Strong analytical and problem-solving skills to assess training needs and evaluate program effectiveness.
• High level of adaptability and flexibility to adjust training approaches based on different client requirements and feedback.
• Ability to work independently and as part of a team, showing initiative and leadership in project execution.
• Strong ability to learn and teach software tools and applications, including the H2Safety Command Centre Software suite, which will be utilized in certain training sessions.
• High degree of self-discipline and strong scheduling/organizational skills.
• Calgary office-based position.
• Ability to travel as this position requires extensive travelling mainly throughout Alberta.

Preferred Skills

• Completion of Incident Command System (ICS) Level 100, 200, or 300.
• Certified to instruct Incident Command System (ICS) Level 100 or 200.
• Completion of an Adult Education certification and/or knowledge of adult learning principles.
• Experience developing new training content and/or working in a Learning Management System (LMS).
• Emergency response experience, understanding of emergency response plans (ERPs), and/or knowledge of emergency response related legislation, regulations, and compliance.
• Oil and gas knowledge / industry work experience.

Pay range and compensation package

This position can be permanent fulltime but we are willing to consider candidates who would prefer to be a
contractor.

• Generous paid time off.
• Comprehensive health care plan.
• Company matching RRSP program.
• Annual performance bonus.
• Professional development subsidies.
• Employee referral incentive.
• Flexible start/finish times.

Additional Information

Equal Opportunity Statement

If this role sounds exciting and you're ready to make an impact, we invite you to apply and join the dynamic team at H2Safety. As a valued member of our company, you'll have the opportunity to work alongside industry-leading experts, contribute to cutting edge projects, and play a crucial role in enhancing the safety and efficiency of emergency response management. At H2Safety, we exist to protect—come make a difference with us.

Additional information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.