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Job Post Details

CSR / Order Entry - job post

ROYAL SECURITY SOLUTIONS INC.
4.3 out of 5 stars
Brampton, ON
$45,000–$55,000 a year - Full-time

Job details

Pay

  • $45,000–$55,000 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

Brampton, ON

Benefits

Pulled from the full job description

  • Dental care
  • Extended health care

Full job description

We are looking for a Order Entry/CSR to join our close knit team environment. Door hardware experience would definitely be an asset of the job. Ability to accurately input customer orders and acting as a link between service operations and customers.

This position is full-time, Monday to Friday, 8:00 am to 4:30 pm.

Duties will include:

  • Support customers by email
  • Update tracking logs & order verification
  • Process quotes, invoices and orders which includes shipping confirmations, ETA updates & updating inventory
  • Computer literate with good typing skills and attention to detail
  • Able to read a price book
  • Perform physical inventory counts and lift up to 50lbs
  • Strong organizational and communication skills
  • Quick to learn and seeking long term role
  • Answer customer inquiries on product, pricing and availability
  • Evaluate product availability, cost, sourcing and replenishment paths
  • Must have a valid G driver's license
  • Excellent oral, written and presentation communication skills in English
  • Team player with a great attitude
  • No Criminal Record
  • Proficiency in using Microsoft Office, CRM and ERP systems

Key Responsibilities:

  • Data Entry: Accurately input customer orders, product details, PO's, SO's and Tickets
  • Order Verification: Review orders for completeness, accuracy, and pricing
  • Resolutions: Address order changes, cancellations, backorders, and discrepancies efficiently.
  • Documentation: Generate order confirmations, invoices, shipping documents, and maintain detailed records.
  • Inventory: Complete physical inventory counts and adjustments. Lift and move heavy items (doors and motors) to account for all stock

Qualifications

  • Education: OSSD or Equivalent
  • Experience: Minimum 2 years customer service & order entry
  • Strong data entry and typing skills
  • Excellent communication and customer service skills.
  • Must know how to read a price book & have basic math skills
  • Proficiency in Microsoft Office Suite Application and good typing skills
  • Language: Fluent in English (verbal and written).
  • Other: must be able to provide a clear criminal background check ( required)

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits:

  • Dental care
  • Extended health care

Application question(s):

  • Do you have experience with ERP/CRM Systems?
  • Can you read a price book?
  • Do you have a G license? - G2 not acceptable

Education:

  • Secondary School (preferred)

Experience:

  • Order/Data Entry: 2 years (required)
  • Invoicing and Customer Service: 3 years (required)

Language:

  • Fluent English (required)
  • English (preferred)

Work Location: In person

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