Skip to main content
Post your resume and find your next job on Indeed!

Dispute Resolution jobs in Ontario

Sort by: -
    • Establish a holistic fraud strategy that identifies platform gaps or weaknesses in: Account creation, chargeback dispute resolution, payment method vaulting,…
    • Maintain accurate and detailed documentation of collection activities, disputes, and customer communications.
    • Manage an assigned portfolio of accounts to reduce…
    • Experience with invoice validation, claims resolution, and dispute management.
    • Monitor aging deductions and maintain detailed dispute tracking records.
    • Excellent negotiation skills for union negotiations or employee dispute resolution.
    • Manage employee relations issues, including conflict resolution,…
  • View similar jobs with this employer
    • Good crisis management and dispute resolution skills.
    • Participation in joint client/landlord dispute meetings.
    • Coordinates intake processes including:
    • Prepare board materials, resolutions, and maintain corporate minute books.
    • Provide legal guidance to dealership General Managers regarding complex customer…
    • Classification: *Full-time permanent (upon successful completion of probation).
    • Under the direct supervision of the First Nation Chief, the Band Representative…
    • Intersectoral experience and excellent relationship building skills and dispute resolution.
    • This is a Temporary Full-Time role with a contract ending on October…
    • Follow through on identified problems until resolution.
    • Research and resolve invoice disputes (pricing, tax, freight, etc.), short‑payments and deductions.
    • Support claims management, contractual negotiations, and dispute resolution.
    • The Senior Project Manager is a senior leadership role responsible for overseeing a…
    • Acting as a key partner to operational leadership, the Manager ensures legislative compliance, facilitates effective dispute resolution, and strengthens…
    • Assist with account receivable dispute resolution within the branch.
    • Review and process AFA, invoice disputes, and rejected AFA.
    • Handles service providers’ inquiries regarding payment issues, including invoice inconsistencies, payment disputes and others.
    • A Health and Safety Specialist & Return to Work (RTW) Specialist is a dual-focused role responsible for mitigating workplace hazards, ensuring compliance with…
  • View similar jobs with this employer
    • Good crisis management and dispute resolution skills.
    • Participation in joint client/landlord dispute meetings.
    • Coordinates intake processes including:
Get email updates for the latest Dispute Resolution jobs in Ontario

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

Rakuten Kobo logo

Fraud Lead (12-month contract) - job post

Rakuten Kobo
3.9 out of 5 stars
Toronto, ON•Hybrid work
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Shift and schedule

  • Weekends as needed

Location

Toronto, ON•Hybrid work

Benefits

Pulled from the full job description

  • Flexible schedule

Full job description

Job Description:

Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported.
If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.

The Role:

Rakuten Kobo Inc. is looking for a Fraud Lead (12 month contract) to join our Risk Management team! Reporting to the Senior Manager Service Management & Security, this role will play a vital part in protecting Rakuten Kobo Inc’s e-commerce platform from fraudulent activities. The Fraud Lead will oversee the management of payment gateway fraud detection engines, provide in-depth trend data analysis, and establish best practice KPI’s for the overall monitoring and reduction in fraud.

The Person:

This person will need a keen sense of attention to detail, have great interpersonal skills, adapt, learn quickly, and be able to work under tight deadlines. An eagerness to improve and drive results is expected.

Key Responsibilities:

  • Perform daily monitoring of payment gateway fraud detection engines
  • Optimization of core fraud detection rulesets: Create custom rules based on new trends and attack vectors, reduce false positives and feedback into Customer Care retention initiatives, establish best practice KPI’s to measure and report on activity
  • Establish a holistic fraud strategy that identifies platform gaps or weaknesses in: Account creation, chargeback dispute resolution, payment method vaulting, PSD2 / 3DS, Storefront check-out
  • RFP / industry landscape review of fraud detection engine opportunities
  • Collaborate with external and internal stakeholders

Qualifications:

  • 5+ years of Fraud Analyst experience in e-commerce or similar fields
  • Proficiency in creating and managing fraud engine rules
  • Strong background in payment gateways and transactional data flows
  • Proven experience in fraud detection and prevention
  • Strong analytical skills with the ability to identify fraud trends and patterns
  • Familiarity with common fraud schemes; friendly fraud, account takeovers, chargebacks, etc.
  • Experience with Python, SQL, or other languages used for automation or data extraction
  • Excellent communication and collaboration abilities

The Perks:

  • Flexible hours and hybrid remote working environment
  • Four extended long weekends in the summer
  • Weekly Kobo Spark sessions

About Rakuten Kobo Inc.
Rakuten Kobo Inc. is the world’s digital bookseller created by and for booklovers. Owned by Tokyo-based Rakuten Group, Inc. and headquartered in Toronto, Rakuten Kobo’s millions of worldwide users can read anytime, anywhere, and on any device. With a mission to make reading lives better for all, Rakuten Kobo connects readers to stories using thoughtful and personalized curation of eBooks and audiobooks, and the best dedicated eReaders and apps for reading. With the singular focus of making reading lives the best they can be, Kobo’s open platform allows people to fit reading into more moments in their busy lives. To learn more about Rakuten Kobo, visit www.kobo.com.


Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.


Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.


#RKIND

Let Employers Find YouUpload Your Resume