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Desktop Support jobs in Victoria, BC

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    • Utilize ticketing tools such as ServiceNow to create and manage incidents, requests, and coordinate with support teams.
    • 2+ years of IT support experience.
    • A strong technical aptitude, excellent customer service, and the ability to manage tasks independently are essential.
    • $47,500.00-$57,500.00 per year.
    • Capability to lift and transport IT equipment (e.g., laptops, monitors, desktops, network devices) up to ~25–40 lbs.
    • IT support: 5 years (preferred).
    • Escalate complex technical issues to the appropriate IT support teams.
    • The role provides expert services as a centralized training resource, assisting in the…
    • Provide user support to development, training, and test teams.
    • Provide technical support to our customer.
    • Coordinate work and provide support to subcontractors.
    • Training and support for professional development and professional membership dues.
    • An option of a compressed work schedule supports work/life interests.
    • Perform basic LAN and internetworking-related activities.
    • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs,…
    • Experience providing technical support in a multi-platform environment (macOS, ChromeOS, iOS, Android, Linux, and Windows) would be an asset.
    • Provide timely technical support to customers through multiple channels, including phone, email, chat, and remote sessions.
    • The role is responsible for triaging and responding to incidents and service requests, provisioning and supporting endpoint devices, troubleshooting user access…
    • Experience working with software development workflows and tooling.
    • Ability to stay current with industry trends and emerging technologies and understand their…
    • Delivers remote technical support and problem solving.
    • Develops and maintains an in-depth knowledge of the acquisition of cellular, satellite, pager, landline…
    • Reporting to one of the following Director, Technology Management; Director, Device Services; Manager, Enterprise Technical Services; Manager, Data Centre and…
    • Troubleshoot basic issues with label printers, barcode scanners, balances, and other laboratory peripherals.
    • Escalate issues as needed and assist with on-site…
    • Technical knowledge required includes but is not limited to audiovisual technologies and media production practices including digital video production, live…
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Job Post Details

Temporary Hotel IT Manager (Maternity Leave Coverage) - job post

Four Points by Sheraton Victoria Gateway
3.9 out of 5 stars
Victoria, BC
$60,000–$70,000 a year - Temporary

Job details

Pay

  • $60,000–$70,000 a year

Job type

  • Temporary

Shift and schedule

  • On call

Location

Victoria, BC

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Life insurance
  • Disability insurance
  • Store discount
  • On-site gym
  • Discounted or free food

Full job description

Start Your Journey With Us

At Four Points by Sheraton Victoria Gateway, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Four Points by Sheraton.

Welcome to our family

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

Job Description

  • Support and maintain Oracle MICROS POS systems, including Enterprise Management Console (EMC) configuration, programming, reporting, and troubleshooting.
  • Administer Microsoft 365 environments, including Exchange Online, Outlook, user mailboxes, email accounts, and Microsoft applications.
  • Utilize ticketing tools such as ServiceNow to create and manage incidents, requests, and coordinate with support teams.
  • Install and support endpoint security solutions such as CrowdStrike, hotel door lock software, and Property Management Systems (PMS).
  • Configure and troubleshoot payment systems, including Ingenico Move devices and integrations with platforms such as Elavon and Fiserv.
  • Manage IT projects involving system upgrades, patching, and migration across on-premises and cloud environments.
  • Troubleshoot Windows OS issues, perform server maintenance, manage IT inventory, user access, and resolve hardware, software, and network-related issues.
  • Support guest technology services such as TV and Wi-Fi connectivity, and manage platforms such as Checkmate, Sonifi AMP, Aruba, Meraki Cloud Dashboard, and Marriott applications.

Education/Experience

  • Diploma or Degree in Information Technology, Computer Science, Network Administration, or related field.
  • 2+ years of IT support experience.
  • Knowledge of IT security best practices
  • Experience supporting hospitality technology systems is preferred.
  • On-call availability for critical IT issues.
  • Proficient with MAC and OS.
  • Excellent written and oral communication skills.
  • Familiar with a range of software and hardware.

Job Type: Temporary
Contract length: 12 months

Pay: $60,000.00-$70,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Discounted or free food
  • Extended health care
  • Life insurance
  • On-site gym
  • On-site parking
  • Store discount
  • Vision care

Work Location: In person

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