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Desktop Support jobs in Kitchener, ON

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    • Install approved applications and support basic software troubleshooting.
    • 1–2+ years of desktop support, service desk, or onsite IT support experience.
    • Provide timely day-to-day first- level customer services support to staff, students and visitors during and outside of normal working hours as required,…
    • Troubleshooting issues with a user over the phone when they are remote.
    • This position provides on the phone technical support, addressing all problems ensuring…
    • Perform basic LAN and internetworking-related activities.
    • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs,…
    • Providing support outside normal hours of work.
    • Working technical issues, and responsibility for related follow-up and providing timely updates on issues using…
    • Provide exceptional phone and email support to Home Hardware stores, ensuring stores receive timely, professional, and effective assistance.
    • You will help build support tooling and infrastructure.
    • We support new business by expanding the boundary of the product in select areas, and we provide a…
    • Respond to queries over the phone/remote support.
    • Escalate support request as required.
    • Install computer peripherals for users.
    • Provide basic system administration support, including network connectivity troubleshooting and service availability checks.
    • Intermediate Python, familiarity with PLCs, Git (inspecting history, comparing versions, checking out branches), issue-tracking systems (JIRA), technical…
    • Triage incoming requests, monitor SLAs, and provide backup phone/chat support.
    • 2–3 years of higher-tier (Tier 2+) technical support experience.
    • Troubleshoot and solve office desktop problems.
    • Ability to work independently and coordinate efforts with co-workers.
    • ITIL and ITSM knowledge is preferred.
    • 2+ years of experience in IT support, desktop support, service desk, or end-user support environments.
    • Configure, deploy, maintain, and troubleshoot desktops,…
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Job Post Details

On-site Desktop Support Technician - job post

Buchanan Technologies
3.3 out of 5 stars
Waterloo, ON•Hybrid work
$22–$25 an hour - Permanent, Full-time

Job details

Pay

  • $22–$25 an hour

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekends as needed

Location

Waterloo, ON•Hybrid work

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Life insurance
  • Employee assistance program
  • Disability insurance
  • RRSP match
  • Extended health care

Full job description

Service Desk / Onsite Desktop Support Technician

Location: Waterloo, Kitchener, or Cambridge, Ontario
Work Type: Hybrid — work from home plus onsite client support
Employment Type: Full-Time
Scheduling: 1–2 days (Tuesdays and Thursdays) per week On-site in Waterloo, For other days it will be remote shift in Evening. Weekend coverage required.

Role Summary

Buchanan Technologies is seeking a Service Desk / Onsite Desktop Support Technician to support our internal service desk team while also providing onsite desktop support for our client.

The ideal candidate will be a service desk technician, comfortable working independently in a client-facing onsite environment. Strong communication, professionalism, and the ability to explain technical issues to non-technical users are critical for success in this role.

Key Responsibilities

  • Provide onsite desktop support 1–2 days per week.
  • Support end users with hardware, software, peripheral, and connectivity issues.
  • Troubleshoot and replace peripherals including monitors, keyboards, mice, cables, and related equipment.
  • Assist with device provisioning, setup, and deployment.
  • Perform routine device patch compliance checks and remediation.
  • Install approved applications and support basic software troubleshooting.
  • Assist with vendor-related onsite activities as needed.
  • Support service desk tickets while working remotely.
  • Document tickets clearly and accurately.
  • Work independently onsite while receiving supervision from the Service Delivery Manager.
  • Deliver a positive, professional customer experience for client users.

Technical Skills

  • Desktop and service desk support
  • Windows support
  • Microsoft 365
  • Active Directory
  • VPN troubleshooting
  • Basic networking
  • Hardware and peripheral troubleshooting
  • Device provisioning and patching
  • File/print server support
  • Azure exposure
  • DUO or MFA support
  • RMM tools
  • QuickBooks support exposure preferred

Qualifications

  • 1–2+ years of desktop support, service desk, or onsite IT support experience.
  • Strong customer service and communication skills.
  • Ability to explain technical issues clearly to non-technical users.
  • Comfortable working independently as the sole onsite technician.
  • Strong ticket documentation habits.
  • Ability to work from home and travel onsite to Waterloo as scheduled.
  • Local to Waterloo, Kitchener, or Cambridge preferred.

Pay: $22.00-$25.00 per hour

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • RRSP match
  • Vision care

Ability to commute/relocate:

  • Waterloo, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Desktop support: 1 year (preferred)

Location:

  • Waterloo, ON (preferred)

Work Location: Hybrid remote in Waterloo, ON (Waterloo District)

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