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Desktop Support jobs in Calgary, AB

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    • MiVoice Border Gateway Installation and support.
    • Mitel MiVoice Business installation and support experience.
    • On call rotation required for afterhours emergency…
    • Familiarity with ticketing systems and remote support tools.
    • Provide first-line technical support to clients via phone and email for software-related issues.
    • Do you have a diploma or degree in IT certificate or diploma (or equivalent experience).
    • Serve as the primary point of contact for clients, responding promptly…
    • Cutover and go-live support planning.
    • ITSM tooling supports ERP and non-ERP workloads cohesively.
    • You will steward the service function through ERP selection,…
    • Track client support consumption and service utilization.
    • Contribute to the development and maintenance of operational procedures and knowledge assets.
    • Experience supporting distributed users with a mix of remote and occasional on-site support.
    • Administer Bartender label printing software: create and test label…
    • Identify technical risks, dependencies, lifecycle impacts (EOL/EOS), and implementation constraints early in the design phase.
    • Provide technical support for desktop computers, laptops, mobile devices, printers, peripherals, and conference room technologies, including troubleshooting…
    • Experience providing technical support to remote clients.
    • This position will support both remote and office-based customers as well as our growing team of field…
    • Support implementation of a ticketing system and service management processes.
    • This role is ideal for someone who enjoys solving technical issues in person,…
    • Experience providing technical support to remote clients.
    • Collaborate with development staff to recreate problems in a test environment.
    • The incumbent is expected to handle complex application, integration, server, operational technology and basic network issues, restore service during elevated…
    • Provides technical support to end users and field labour when applicable.
    • In this position, you are responsible for providing customer and technical support for…
    • Troubleshoot and support critical technology, including POS systems, payment terminals, printers, scanners, mobile devices, peripherals, and network…
    • 10+ years’ experience in programming, development, support, and maintenance of applications.
    • Extensive knowledge and experience in web server and web…
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Job Post Details

Senior Mitel VoIP Support Specialist - job post

Total Communication Services Inc.
Calgary, AB
Full-time

Job details

Job type

  • Full-time

Shift and schedule

  • On call

Location

Calgary, AB

Benefits

Pulled from the full job description

  • Paid time off
  • Dental care
  • Life insurance
  • Extended health care

Full job description

Senior VoIP Support Specialist

TotalComm stands as a leader in managed technology across Canada, offering a spectrum of solutions to a diverse clientele since 1996. Our growth is propelled by our dedicated team, renowned for their personal approach and commitment to excellence. As we continue to solidify and extend our market presence, we invite professionals who value solution-oriented and personalized engagement to join our team. Our objective is to broaden our reach and sustain exceptional support for our current customers and expanding our customer base.

Our portfolio includes business telephone systems, nurse call solutions, voice & internet connectivity, structured cabling, security solutions, paging solutions, sound masking, and mass notification solutions. With team members throughout Canada and serving business customers from coast to coast, we are expanding..

Job Focus

  • Provide a high level of customer support for users regarding applications, IT hardware, VoIP phones and other related helpdesk functions
  • Provide support for customer requests, analyze problems and escalate issues when necessary
  • Communicate technical information to nontechnical users
  • On call rotation required for afterhours emergency support
  • Troubleshoot LAN/WAN and connectivity issues
  • Using our ConnectWise Ticketing System, enter, time, details of work performed and resolution steps immediately after completing each intervention.
  • Interact effectively with the client during service interventions and maintain the highest degree of customer satisfaction.
  • Deploy, install and manage computers/servers and VoIP Devices in accordance with corporate standards.
  • Support Network data equipment as it relates to VOIP infrastructure
  • Create and maintain appropriate documentation for recurring issues.
  • Ability to take ownership and leadership of work, projects and junior staff
  • Collaborate in projects with all team members and focus on improving where needed
  • Work with the sales team for sales engineering of platforms
  • Coordinates with internal and customer IT resources and customers throughout projects
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.

Expertise Required

  • Mitel MiVoice Business installation and support experience
  • MiCollab Installation and support
  • MiVoice Border Gateway Installation and support
  • MiVoice Contact Centre
  • VMware and Cloud Deployments
  • VoIP Deployments on shared or parallel networks
  • PRI/SIP/Analog connectivity experience
  • Excellent understanding and experience with LAN, WAN, TCP/IP, POE switching and Routers
  • Troubleshooting skills
  • Experience with Microsoft Windows operating systems, networking, VoIP QOS standards/requirements
  • Experience in programming and scripting
  • Experience with Netgear POE/Ubiquiti networking equipment
  • Experience in virtualization technologies including Hyper-V and VMware
  • High level knowledge of Network protocols such as TCP/IP, DNS, UDP, RTP, SIP and DHCP
  • High level knowledge of Wireshark to dissect/interpret these protocols to troubleshoot issues

Bonus Expertise

  • Experience with NEC 9100 Telephone Systems
  • Experience with Toshiba Telephone Systems
  • Experience with Zultys Telephone Systems
  • Experience with ConnectWise CRM/RMM Platform
  • Experience with SX200/Legacy Mitel equipment

Other Requirements

  • Excellent Customer Service
  • Flexible work schedule
  • Organized and high attention to details
  • Travel as needed
  • Excellent communication skills both written and verbal
  • Education
  • A+, Network+ certification
  • All relevant Mitel certification

Job Type: Full-time

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off

Experience:

  • Mitel: 5 years (required)
  • Telecom Technician: 5 years (required)

Work Location: In person

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