Desktop Support jobs in Calgary, AB

Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

Specialist Network Operations will provide comprehensive operational support for a wide array of network services, ensuring seamless and secure connectivity. Our expertise encompasses the management and maintenance of vital components such as firewalls for robust security, load balancers for optimized traffic distribution, and VPNs for secure remote access. This position will handle DHCP and DNS services to maintain dynamic and reliable network configuration and name resolution. Additionally, our proficiency extends to SIP for reliable VoIP communications, SNMP for efficient network monitoring, and the maintenance of ISP infrastructure to guarantee optimal Internet connectivity.

POSITION ACCOUNTABILITIES:

• Handle and configure the firewall, load balancers, VPN, DHCP, SIP, SNMP, and ISP infrastructure across Canada, the US, and Mexico
• Provide expert technology consultation for various application and infrastructure projects with extensive experience in Cisco ASA/FTD, Palo Alto, F5, and Infoblox.
• Solve complex LAN/WAN/Internet-related outages, including Severity 1 issues, in collaboration with architecture, Design, and Project teams
• Recommend technological solutions to address business challenges and work with CPKC's Network Services vendors to ensure solutions align with defined architecture and standard
• Create models to demonstrate proposed architecture and design changes
• Develop documentation and guide users on the interaction and functionality of F5, firewall, and internet services
• Engage with F5 and firewall vendors for issue resolution, ensuring timely use of contingency and failover options and aiding in IT Disaster Recovery Plan development

POSITION REQUIREMENTS:

• Bachelor’s Degree or a related field is preferred
• 5+ years of applicable experience working with enterprise F5 and Firewall implementations
• Solid experience and demonstrable ability to solve with end users & vendors on F5, Firewall and Internet services
• In-depth knowledge of IP protocol conversion
• Cisco, Palo Alto and F5 certifications preferred

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension and/or retirement plans
• Employee share purchase plan
• Performance incentive plan
• Annual fitness subsidy
• Part-time studies program

PRE-EMPLOYMENT REQUIREMENTS:

Background Investigation

• Criminal history check
• Education verification
• Professional references

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

• Req ID: 106531
• Department: Information Services & Network Service Centre (NSC)
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Calgary, Alberta
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Job Grade: 4
• Job Available to: Internal & External

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