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Desktop Support Technician jobs in Vancouver, BC

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    • The position works collaboratively with other technical teams to resolve issues and support teaching and research activities.
    • View all Simon Fraser University jobs - Burnaby jobs - Support Analyst jobs in Burnaby, BC
    • Salary Search: Desktop Support Analyst salaries in Burnaby, BC
    • See popular questions & answers about Simon Fraser University
    • Reporting to the Manager, Technology Services, the successful candidate will provide first level customer service and technical support to YVRAA employees and…
    • This includes software and hardware support (install/troubleshooting), imaging PCs along with other surrounding aspects of desktop support.
    • Ability to troubleshoot network connections, peripherals and telecommunications equipment at the frontline support level.
    • Minimum 3 weeks vacation to start.
    • Perform information technology support to the division.
    • Provides 1st level & deskside technical support, troubleshoots and trains staff & students via ticketing…
    • Performs technical support for data centre and cloud hosting & storage systems in projects and other initiatives.
    • 5 or more years in IT support, including working with outside vendors.
    • You will be the friendly face clients see when something onsite needs hands-on technical…
    • Perform information technology support to the Division.
    • Provide support, direction and apply advanced troubleshooting techniques to address escalated issues.
    • The school district has a population of 34,000 students with approximately 4,400 teaching, administrative, managerial and support staff.
    • Experience providing technical support in Windows environments.
    • Provide user support for operational sites through on-site and remote interventions.
    • This role will bridge the gap between day-to-day user support and foundational infrastructure management.
    • The IT Support Specialist will handle everything from…
    • 1-3 years Desktop support experience.
    • Ability to communicate and provide support to customers on a timely and professional manner.
    • 2 or more years of experience in a technical support, product support, or technical account management role supporting security, database, or enterprise…
    • Experience with implementing and support of AWS and/or an Azure environment.
    • Handling level 2-3 support cases, working directly with Imperva customers, partners…
  • View similar jobs with this employer
    • Reporting to the Manager, Infrastructure Support - IT, the Infrastructure Administrator is responsible for maintaining and implementing a stable, reliable, and…
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Job Post Details

Desktop Support Analyst
Simon Fraser University
8888 University Dr W, Burnaby, BC V5A 1S6
$69,102–$82,420 a year
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Job details

$69,102–$82,420 a year
8888 University Dr W, Burnaby, BC V5A 1S6

Full job description

Union/Affiliation:
Administrative and Professional Staff (APSA)
Pay range:
$69,102 to $82,420 annually
SFU Department Descr:
Computing Science
Position Grade:
7
# of openings:
1
Biweekly Hours:
72

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The School of Computing Science, within the Faculty of Applied Sciences, is a research-intensive academic unit offering undergraduate and graduate education across multiple campuses. The School’s Technical Solutions team supports the computing systems, instructional and research laboratories, and specialized technology environments used by students, faculty, researchers, instructors and staff. Working collaboratively with colleagues across the School, Faculty and University, the team provides technical support, maintains reliable computing resources, and helps ensure technology effectively supports teaching, learning and research activities.

About the Role

The Desktop Support Analyst provides direct technical support to students, faculty, researchers and staff within the School of Computing Science. The School primarily uses Linux-based systems in its teaching and research laboratories, while also supporting Windows and Apple computers. The position is responsible for deploying, configuring, maintaining and troubleshooting managed desktop computers and software across multiple operating systems. Responsibilities include providing one-on-one technical assistance, developing and maintaining user-facing documentation, delivering training on departmental software, and supporting the effective operation of the School’s offices, teaching and research laboratories. The position works collaboratively with other technical teams to resolve issues and support teaching and research activities.

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