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Field Service Technician
RapidCash ATM
15001 112 Ave NW, Edmonton, AB T5M 2V6
$55,000–$60,000 a year
Full-time
Apply now

Job details

$55,000–$60,000 a year
Vision care, Dental care, Life insurance, Disability insurance, Casual dress, Extended health care, Flexible schedule, On-site parking
Full-time
12 hour shift, Overtime, Every Weekend, Day shift, On call
15001 112 Ave NW, Edmonton, AB T5M 2V6

Full job description

Job Overview

RapidCash is hiring a full-time Field Service Technician to install, service, and repair ATMs across Edmonton and throughout Alberta. This is a permanent, salaried position starting at $55,000 per year, with bonus pay, overtime, and full health and dental benefits. Tuesday to Saturday schedule, with Sunday and Monday off.

Tired of punching a clock? Looking for a job that you can be proud of? Want to be part of a team that is actively pursuing new innovation and changing the market landscape?

ABOUT THE ROLE

The RapidCash Group of Companies includes a leading ATM provider, a forward-thinking transaction processor, an innovative software developer, and much more. We are looking for a Field Service Technician who can take the bull by the horns and help ensure that as we grow, we keep our fundamentals sound. You will be mentored by and take direction from our Service & Technology Manager, so that we continue to dispense exceptional customer service.

You will be responsible for ATM staging, installations, removals, preventive maintenance, hardware repair, and field servicing, working with every department in the company to deliver timely, efficient, customer-focused service.

PAY AND BENEFITS

  • Starting salary of $55,000 per year
  • Bonus pay and overtime pay
  • Extended health, dental, and vision care
  • Life insurance and disability insurance
  • Casual dress and a fun, relaxed environment
  • Team-building events
  • Flexible schedule and on-site parking

We monitor compensation, work ethic, and attitude, and will look at how we can increase your pay as you become a more integrated member of the team.

SCHEDULE

  • Full-time, permanent — five days a week, Tuesday to Saturday, with Sunday and Monday off
  • 8 to 12 hour shifts, day shift
  • Overtime required at times
  • On-call rotation (approximately one week in ten)
  • Expected start date: as soon as possible

WHAT YOU'LL DO

  • Stage, install, and remove ATMs and kiosks
  • Load and transport ATMs to and from client sites
  • Troubleshoot, diagnose, and repair ATM hardware on service calls in the field
  • Perform preventive maintenance on electromechanical equipment to reduce downtime
  • Maintain on-board parts inventory
  • Complete the documentation and processes for ordering and moving parts
  • Accurately record serial numbers and hardware information for deployed devices
  • Care for and control a company vehicle, keeping its maintenance up to date
  • Clean and re-decal ATMs in the field, applying new branding and installing and promoting signage
  • Communicate with clients and resolve issues while on site
  • Provide remote technical support over the phone or through TeamViewer
  • Use manufacturer diagnostic software and custom applications to resolve equipment issues remotely
  • Take on special projects as assigned

WHAT YOU BRING

Education: High school diploma required. A college diploma or university degree is a strong asset.

Experience and skills: Solid technical and mechanical aptitude, basic computing and networking skills, and working knowledge of MS Office.

Helpful background: Experience as a field service technician, service technician, installation technician, electronics or electromechanical technician, POS technician, vending or gaming machine technician, or security and alarm installer is an asset. We will train the right person.

Because this role involves company and rental vehicles, out-of-town travel, and cash-handling equipment, the successful applicant must meet the following requirements:

  • A valid driver's licence and a clean driving record
  • A clear criminal record check
  • An excellent credit rating
  • Eligibility for coverage as a driver under our company vehicle insurance policy
  • A minimum age of 25 years, as this position requires renting vehicles for out-of-town travel and our rental providers will not rent to drivers under 25

CORE COMPETENCIES

  • Excellent communication skills
  • Strong customer service skills
  • Strong technical aptitude
  • Organized and punctual
  • Physically fit — able to lift 45 kg (100 lb), stand or sit for long periods, and bend and twist, as ATMs can weigh over 300 lb
  • Flexibility for out-of-town travel, overnight trips, and on-call rotation
  • Able to work unsupervised
  • Flexible and adaptable to meet the demands of the business and to handle change
  • Professional conduct and appearance

HOW TO APPLY

Please send your résumé to [bill@rapidcashatm.ca].

To learn more about our company, visit rapidcashatm.ca.

Only applicants selected for an interview will be contacted.

Pay: $55,000.00-$60,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Vision care

Work Location: In person

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