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Desktop Support Technician jobs in Edmonton, AB

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    • Installation, service, and ongoing maintenance of office product equipment usually within the specified area in a timely and cost-effective manner.
    • 2 to 5 years of experience in IT support or systems administration.
    • Provide technical support for hardware, software, and cloud services.
    • You’ll manage daily technical tasks, troubleshoot routine issues, and handle essential in-person verifications.
    • Provide technical support for machines and Internet connection.
    • Identify, evaluate and select quality potential customers in collaboration with the line manager…
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    • Provide feedback on support processes and suggest improvements.
    • Require availability for on-call support outside of regular working hours.
    • Escalate calls to senior technical support technicians when required.
    • At least 1-year practical experience in a technical support position or recent technical…
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    • Provide feedback on support processes and suggest improvements.
    • Require availability for on-call support outside of regular working hours.
    • You will be responsible for handling incidents and requests (Level 1 support tickets) to assist customers providing fast, courteous, and efficient service to…
    • Provide on-site and remote support for end users across desktops, laptops, and mobile devices.
    • Provide on-site and remote support for end users across desktops,…
    • Use strong communication and interpersonal skills to provide excellent support to end-users and ensure customer satisfaction.
    • Assist users with service/support issues and provide technical sales support.
    • Responsible for repairing, installing, maintaining, troubleshooting, and upgrading…
    • They are responsible for managing the day-to-day operations of our IT infrastructure, ensuring its reliability, security, and availability.
    • Employee Assistance Program to support you and your family;
    • IT provide support to a group of lawyers and all members of the Firm.
    • Ensure the service desk support teams deliver professional, customer-focused, and high performing support.
    • 5+ years of experience in an IT support role.
    • Reporting: Transform technical data into meaningful analytics and status reports to support executive decision-making within the Court Technology Services…
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Job Post Details

Field Service Representative - job post

Toshiba Tec Canada Business Solutions Inc.
3.1 out of 5 stars
Edmonton, AB
From $47,000 a year - Permanent, Full-time

Job details

Pay

  • From $47,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

Edmonton, AB

Benefits

Pulled from the full job description

  • Mileage reimbursement
  • Tuition reimbursement
  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Employee assistance program

Full job description

Toshiba Tec Canada Business Solutions Inc. is a subsidiary of Toshiba Tec Corporation, a global leader in office printing and retail solutions. Toshiba Tec Canada Business Solutions Inc. has offices across Canada to support our customers with world-class service. We empower our people to provide personalized services and solutions to help businesses express their ideas and information.

Do you want to solve business problems? Help companies enhance their productivity?

We would like to invite you to become a part of our Technician Team:

Responsibilities:

· Installation, service, and ongoing maintenance of office product equipment usually within the specified area in a timely and cost-effective manner

· Achieves expected productivity levels associated with assigned workload and level of experience

· Provide excellent on-site service calls by promoting and maintaining a high level of customer satisfaction with Toshiba service and products

· Hours of work will be 8:00am – 4:30pm, Monday to Friday

Qualifications:

· Demonstrates technical trouble-shooting abilities

· Proficient technical skills and aptitude

· Strong customer service skills (verbal and written) and the ability to follow up to ensure closure of all issues

· Must be a team player

· PC Application and or Networking fundamentals

· Possess a valid driver’s license and own a car

· Training Available

We offer a competitive base salary, car mileage reimbursement and a bonus program to celebrate the employee’s success. Toshiba’s Benefits include health, dental and pension plan. We offer comprehensive training, to guarantee your success.

Job Types: Full-time, Permanent

Pay: From $47,000.00 per year

Benefits:

  • Commuter benefits
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision care

Language:

  • English (required)

Work Location: On the road

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