Skip to main content
Post your resume and find your next job on Indeed!

Desktop Support Team Lead jobs

Sort by: -
    • Leading, mentoring, and developing the IT support team;
    • Reporting to the IT Director, you will oversee the daily operations of the support team while remaining…
    • Previous leadership, supervisory, or team lead experience in an IT support environment.
    • This is a working leadership role where you’ll provide frontline…
  • View similar jobs with this employer
    • Build strong working relationships with internal teams, vendors, and service partners to support a seamless and high-quality support experience.
    • Should have experience in Service Desk processes and support.
    • Provide first level support for Printers and MFP.
    • Excellent Oral and Written Communication skills.
    • To ensure on-time resolution of escalations/complexincidents, provide technical guidance to the team and ensure positive customer satisfaction.
    • Provide periodic supportability assessments& offer technical support mentoring to increase the customer's knowledge.
    • French or Spanish Language is an asset.
    • Provide periodic supportability assessments& offer technical support mentoring to increase the customer's knowledge.
    • WHAT DO YOU NEED TO SUCCEED:
  • View similar jobs with this employer
    • Ensure the service desk support teams deliver professional, customer-focused, and high performing support.
    • 3+ years of experience in an IT team lead role or…
    • Mentor and guide technical consultants and support team members, providing knowledge sharing, technical coaching, and contributing to the definition of support…
  • View similar jobs with this employer
    • Minimum 4–6 years of IT service desk or end-user support experience, with at least 2 years in a lead, senior or supervisory capacity.
  • View similar jobs with this employer
    • Participate in on-call rotation and provide support outside standard hours as needed.
    • Train and support end-users on hardware, software, and best practices.
    • Provide guidance and support to other team members.
    • 5 years’ desktop support experience of the following Operation Systems; Windows 10 or 11, MacOS 10.14 or…
    • Mentor and develop junior team members.
    • Ability to build trust and confidence with client teams.
    • Become a trusted advisor to clients and their teams.
    • Mentor and support team members, promoting technical excellence and knowledge sharing.
    • Identify, document, and escalate bugs to Engineering teams for resolution…
    • Ensures adequate customer support coverage and assists in providing desktop and service desk administrative function support when necessary to ensure service…
Get e-mail updates for the latest Desktop Support Team Lead jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

Team Lead Support - job post

FED IT
3.4 out of 5 stars
Montréal, QC H1P 3H3•Hybrid work
Permanent

Job details

Job type

  • Permanent

Location

Montréal, QC H1P 3H3•Hybrid work

Full job description

My name is Charles Quinones, Recruitment Consultant at FED IT, a specialized recruitment firm focused on permanent and contract opportunities within the IT sector. We are currently partnering with a leading Canadian B2B distribution organization to recruit an IT Support Team Lead. This is an exciting leadership opportunity for a hands-on professional who enjoys coaching teams, driving service excellence, and contributing to a modern cloud-first IT environment.

YOUR MISSIONS

Your Role
Reporting to the IT Director, you will oversee the daily operations of the support team while remaining involved in technical troubleshooting and service delivery.
Key responsibilities include:

Leading, mentoring, and developing the IT support team;
Ensuring high-quality service and user satisfaction across the organization;
Assisting with the resolution of complex Level 2 support issues;
Managing workload distribution, priorities, and service requests;
Acting as a technical and operational point of reference for team members;
Working closely with internal stakeholders and external network and cybersecurity partners;
Identifying opportunities to improve support processes and service efficiency;
Tracking team performance and contributing to ongoing technology initiatives;
Supporting a technology environment centered around Microsoft 365, Outlook, and enterprise business applications including Epicor ERP.

YOUR PROFILE

Your Profile

3 to 5+ years of experience in IT support, infrastructure, or technical operations;
Previous experience leading, mentoring, or coordinating a technical team;
Strong knowledge of Microsoft 365 and end-user support environments;
Experience working within cloud-based infrastructures;
Excellent communication and interpersonal skills;
Strong organizational and problem-solving abilities;
Proven leadership mindset with a focus on team development;
Bilingual in English and French;
Customer-focused, proactive, and highly professional.

Working Conditions

Permanent full-time position;

Hybrid work model with 3 days per week on-site;
National Canadian organization with over 150 locations;
Modern cloud-first technology environment;
Opportunity to make a direct impact on team performance and IT service delivery;
Recruitment process including a virtual interview, psychometric assessment, on-site interview, and technical evaluation.

Bilingualism French and English is required to support users across Canada and to work with technical documentation and business tools available in both languages

Let Employers Find YouUpload Your Resume