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Desktop Support Analyst jobs in Edmonton, AB

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    • Working on technical support cases.
    • Experience providing technical support is a definite asset.
    • Technical support: 3 years (preferred).
    • Mentors, supports, and cross-trains other service desk and desk side analysts.
    • Identifies, evaluates, promotes and implements customer support best practices.
    • Prior experience in software development, QA, technical support, or IT helpdesk.
    • Some technical foundation — for example, hands-on experience with AI coding…
    • Is consistent and reliable to support your teammates.
    • Broad knowledge base including desktop, server, and network infrastructure.
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    • Handle after-sales support, including returns and exchanges.
    • Upon request, Canada Computers & Electronics will provide reasonable accommodation for disabilities…
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    • Handle after-sales support, including returns and exchanges.
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    • Provide sales support and technical guidance.
    • Upon request, Canada Computers & Electronics will provide reasonable accommodation for disabilities to support…
    • The person we envision for this role has strong technical abilities and a strong interest and passion for hardware and organization, recognizing its importance…
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
    • Provide business systems, network and Internet support…
    • Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices.
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    • Reporting to the Team Lead, GoA Messaging Services, this role will support various IT services: Exchange Online, MS Teams support, M365 Defender, M365 Purview,…
    • Experience with the development, integration, and support of Microsoft SharePoint 2016 and Microsoft 365 SharePoint Online.
    • Ideal candidates will possess a relevant IT degree or equivalent experience, with prior Windows desktop support and project involvement.
    • At least 5 years of practical experience in GIS system deployment, administration, or support in a similar environment.
    • Rate To commensurate with experience.
    • Install and support PC, laptop, tablet and mobile hardware and software.
    • 3+ years of IT support experience, including experience supporting a Microsoft…
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Job Post Details

Product Support Specialist - job post

Insignia Software Corporation
1074 103A St SW, Edmonton, AB
$60,000–$75,000 a year - Permanent, Full-time

Job details

Pay

  • $60,000–$75,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

1074 103A St SW, Edmonton, AB

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • RRSP match
  • Extended health care
  • Company events

Full job description

Title: Product Support Specialist
Company: Insignia Software
Job type: In office, 7-4pm, M-F
About the position: This is a full time, permanent position and will start as soon a suitable candidate is found. Our office is at 1074 103A Street SW, Edmonton.

***To be considered for this position, candidates must email both their resume and a cover letter explaining why they are the best fit for the role to jobs@insigniasoftware.com.***

*** Please note only candidates living in Edmonton or surrounding will be considered.***

Who we are:
We are a team on a mission to simplify and streamline the work that our educators and librarians do to make knowledge accessible to everyone. Specializing in Library Automation Systems and other education-industry software, we strive to develop and distribute easy to use software solutions that empower the future of schools and libraries.

Description:
Insignia Software is seeking energetic candidates to provide technical support and training for the Insignia Library System (ILS). Insignia’s customers range from K-12 school districts and public libraries to academic and special libraries who use our ILS to manage their operations. As a Product Support Specialist for Insignia, you will gain an in-depth understanding of all aspects of library management and will have an opportunity to help librarians and educators all over the world with their daily work.

Responsibilities:
This position involves providing support for various software products. Experience in other library automation systems and student information systems is an asset. Experience providing technical support is a definite asset.

Day to day tasks include but are not limited to:

  • Providing phone and email support to troubleshoot user queries.
  • Working on technical support cases.
  • Product enhancement recommendations to improve the product.
  • Providing training to customers, either online or in person.
  • Responsible for quality control/bug testing of new releases.
  • Updating knowledgebase cases and release notes.
  • Updating the user manual.
  • Updating ShowMe video tutorials.
  • Support product development through research and documentation.
  • Periodic travel for training, conferences, or onsite visits to customers.

Qualifications:

  • IT, Comp Sci, Library or related degree. Equivalent experience or diploma will be considered.
  • 3-5 years experience preferred.
  • People person with excellent phone/email manners.
  • Excellent writing and typing skills.
  • Someone who both enjoys and excels at problem solving.
  • Very knowledgeable on all Microsoft Office products.
  • Teaching/Training experience is an asset.

Salary: $60,000.00-$75,000.00 per year as well as annual bonus based on performance

Benefits: After three-month probation period

RRSP Matching Program: After one-year of service

To be considered for this position, candidates must email both their resume and a cover letter explaining why they are the best fit for the role to jobs@insigniasoftware.com.

Job Types: Full-time, Permanent

Pay: $60,000.00-$75,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Technical support: 3 years (preferred)

Language:

  • French (preferred)

Work Location: In person

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