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    • Manage organizational hardware standards, access policies, and ITSM support processes.
    • This role involves developing and implementing IT policies and procedures…
    • 2 to 5 years of experience in IT support or systems administration.
    • Provide technical support for hardware, software, and cloud services.
    • Oversee the configuration, deployment, and support of operating systems across servers and workstations.
    • Manage and maintain cloud-based services.
    • Lead or support systems projects, from initial concept through to successful completion, in collaboration with the IT Manager.
    • Provide support as needed for audit purposes.
    • One aspect of the project involves upgrading the Biotechnology Business Development Centre (BBDC) in the Edmonton…
    • Experience in remote or in person technical support.
    • Utilizing all tools and resources available to support clients with technical questions or training.
    • You’ll also participate in an on-call rotation for after-hours emergency support, approximately one week every 18 weeks.
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    • Microsoft Dynamics 365 F&O support/configuration experience.
    • 4-7+ years of demonstrated experience in Systems Analyst and application support roles.
    • IT support: 5 years (required).
    • We require an experienced server hardware technician, for occasional service tickets.
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    • Provide feedback on support processes and suggest improvements.
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    • Provide Tier 1 support for Business Central users.
    • This role is responsible for assisting with the administration,…
    • The ideal candidate will be responsible for maintaining, supporting, and optimizing network infrastructure and web systems.
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Job Post Details

IT Manager - Retail Systems - job post

Homes Alive Pets
4.1 out of 5 stars
5625 104 St NW, Edmonton, AB
$70,000–$80,000 a year - Full-time

Job details

Pay

  • $70,000–$80,000 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

5625 104 St NW, Edmonton, AB

Benefits

Pulled from the full job description

  • Paid time off
  • Dental care
  • Life insurance
  • Disability insurance
  • Extended health care

Full job description

Why Homes Alive Pets?

This isn't your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each guest and their pet, and empowering confident decisions.

Our mission is to add value to every life. That means our guests and their pets, our employees, our communities – and the people who keep everything running behind the scenes.

Job Title

IT Manager - Retail Systems

Direct Report

Data and Digital Technology Manager

Department

IT & Digital Technology

Location

5625 104 St NW Edmonton, AB T6H 2K1

Summary

The IT Manager is responsible for managing the organization's technology infrastructure and ensuring the secure and efficient operation of all IT systems. This role involves developing and implementing IT policies and procedures, managing technology projects, and providing strategic direction to support the organization's goals. The IT Manager is also tasked with maintaining and upgrading hardware and software to ensure optimal performance and reliability.

To ensure success as an IT Manager, you should possess strong technical proficiency, be a strategic thinker, excel in project management, and open to performing both hands-on technical work and leadership responsibilities.

Qualifications

  • 4+ years work experience in Information Technology
  • Experience with Information Technology Service Management (ITSM) in retail is an asset
  • Experience with networking (LAN/WAN/VPN/VNET, switches, ports, firewalls, DHCP basics)
  • Experience with budget management and planning
  • Experience with Microsoft 365 and Azure is an asset
  • Demonstrated vendor management and stakeholder management abilities

Job Responsibilities

  • Plan, implement, maintain, and troubleshoot organization's retail systems and network required for day-to-day store operations and business continuity
  • Own and develop third party service vendor relationships
  • Partner with service vendors to evaluate existing service level indicators and objectives, and identify opportunities for modernization and efficiency improvements
  • Manage organizational hardware standards, access policies, and ITSM support processes
  • Identify and lead the troubleshooting for network and connectivity errors
  • Implement and troubleshoot POS, VOIP, and Electronic Shelf Labels (ESL)
  • Lead and be responsible for IT security best practices and compliance standards
  • Create and maintain internal IT system documentations including methods, procedures, and organizational standards

Schedule

  • Full-time (40 hrs/week); Monday to Friday
  • In-office role
  • Travel required to store locations as needed.

Compensation

  • $70,000-$80,000

Benefits.

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
  • Staff discounts

#INDHP

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