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Job Post Details

Manager, IT Service Operations - job post

Bombardier
3.8 out of 5 stars
Dorval, QC•Hybrid work
You must create an Indeed account before continuing to the company website to apply

Location

Dorval, QC•Hybrid work

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • Employee assistance program

Full job description

When applicable, Bombardier promotes flexible and hybrid work policies.


Why join us?


At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.


Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.


Bombardier’s Benefits Program


With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program

What are your contributions to the team?

  • Govern external service provider(s), contracts and ensure the standard governance processes are consistently applied across all the service provider(s).
  • Lead the IT Service Operations Team responsible of the governance of operations related topics, improve effectiveness and efficiency of processes, coordinate involved internal and external people and master the operational big picture.
  • Coordinate the team’s daily activities, managing performance, providing day‑to‑day support, and ensuring the career development and progression of the individuals under their supervision
  • Develop, improve, and consolidate operational reporting, initiate gap analyses, derive and coordinate actions.
  • Take accountability for the output of processes within the service delivery scope and manage escalations to the level of senior management.
  • Establish and maintain a constructive relationship between the service provider(s) and Bombardier
  • Drive, lead and assist the development and review of service level agreements (SLAs), contracts or any other documents for service provider(s).
  • Ensure that all supporting services are scoped and documented and that interfaces and dependencies between vendor(s), supporting services and vendor processes are agreed and documented.

How to thrive in this role?

  • You hold a Bachelor degree, College degree or the equivalent in the field of Information Technologies
  • You have at least 10 years of relevant experience in the field of Information Technologies
  • You possess leadership, good communication and negotiation skills
  • You have excellent knowledge of the ITIL framework and processes
  • You have knowledge in IT
  • You have experience in managing Vendor SLA and contract agreement
  • You have good knowledge of French and English

Now that you can see yourself in this role, apply and join the Bombardier Team!


Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.


Job Manager, IT Service Operations

Primary Location Administrative Centre (CA)

Organization Aerospace Canada

Shift

Employee Status Regular

Requisition 11890 Manager, IT Service Operations

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