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Dental Office Administrator jobs

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    • A medical, dental or pharmacy background and familiarity with dental procedures, health procedures or drug names is an asset.
    • View all Alberta Blue Cross jobs - Alberta jobs - Call Center Representative jobs in Alberta
    • Salary Search: Dental Provider Relations Representative – Contact Centre salaries in Alberta
    • See popular questions & answers about Alberta Blue Cross
    • Strong organization, attention to detail, and the ability to prioritize in a busy dental office.
    • Previous dental administration or treatment coordination…
    • 100% dental coverage under the clinic’s dental benefit policy.
    • Experienced dental administrators are encouraged to apply.
    • This role is ideal for a motivated dental professional who thrives in a leadership position, understands dental workflows, and takes pride in creating an…
    • Must have worked in the dental field.
    • Our clinic in Chestermere, Alberta is looking to a hire a full-time dental receptionist for Monday's to Friday's.
    • Minimum of at least 1 year of experience as a dental receptionist/administrator would be preferable.
    • Dental office: 1 year (preferred).
    • Previous experience in a dental office or medical office setting is preferred.
    • The ideal candidate will possess strong organizational skills and a thorough…
    • Previous experience in medical office environments is a plus, including familiarity with medical office procedures.
    • High school diploma (minimum requirement).
    • High-level knowledge of dental procedures and the ability to discuss treatment plans with patients.
    • This role is critical in enhancing practice performance and…
    • Assisting with Insurance and Billing Inquiries.
    • 2-3 years Dental Reception (preferred).
    • Confident in speaking and communication.
    • Prior dental office experience is required.
    • Proficiency with Dentrix or similar dental practice management software.
    • Collaborate with the dental team to improve patient care and office efficiency..
    • *Coordinate/schedule patient treatment both hygiene and doctor schedules to…
    • Currently the office uses Tracker and uses Recall Max for appt confirmations and etc..
    • Support staff present that will allow easier transition and on-boarding.
    • Previous experience working in dental office.
    • Familiarity with dental office procedures and terminology.
    • The ideal candidate will be responsible for managing…
    • Maintain office supplies inventory and place orders when necessary.
    • Utilize DOMX dental software for financial transactions and reporting.
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Job Post Details

Dental Provider Relations Representative – Contact Centre
Alberta Blue Cross
·
3.2
Alberta
•
Remote
Full-time
Apply on company site

Job details

Pay information not provided
Dental care
Full-time
Remote in Alberta

Full job description

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.


Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

We are continuing to grow our team and are looking for a temporary (24-month) Provider Relations Representative to join our Provider Relations Contact Centre. The representative position responds to telephone inquiries from health care providers such as pharmacies, health care provider, or dental offices, regarding benefit eligibility and claim submission requirements and outcomes for Alberta Blue Cross benefit plan programs in accordance with the required standards, policies, rules and regulations.

WHAT YOU WILL DO:

  • Responds to telephone inquiries from providers on subscriber verification, benefit eligibility, plan maximums, requirement of prior approvals and claim inquiries.

  • Verifies claims through online adjudication systems.

  • Makes suggestions for ways of improving workflows and processes.

  • Records and forwards provider feedback to the appropriate Team Manager and/or Manager.

  • Supports various projects and analyses using Excel, Word, and other computer software.

  • Logs details of calls.

  • Assists with other duties as required.

COMPETENCIES:

  • Handles complex inquiries independently, utilizing strong listening and problem-solving skills.

  • Works effectively with people, maintaining pleasant telephone manner.

  • Thrives in a busy environment.

  • Conducts research and analysis to determine the root of problems.

  • Strong attention to detail, organizational skills, and the desire for continuous learning is needed to meet the expectations of this role.

  • Assumes ownership of the position and accountability for information relayed to providers.

  • Demonstrates advanced customer service skills on a daily basis.

WHAT YOU WILL HAVE:

  • Computer proficiency, particularly with Microsoft Office (i.e. Word and Excel) is required.

  • A medical, dental or pharmacy background and familiarity with dental procedures, health procedures or drug names is an asset.

  • Preference will be given to individuals with proven customer service experience with either in person or over the phone contact. A true commitment to a career as a call center representative is an absolute must.

This position will remain open until suitable candidates are selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca

A criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment, following a conditional offer.

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