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Delivery Store jobs in Edmonton, AB

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    • Coordinate with other departments to address customer needs and facilitate seamless service delivery.
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    • Maintain and replenish products in store racks, shelves, displays, and coolers by transporting product between backroom/storage room to front-of-store with…
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    • Assist in scheduling and coordination of order pickups and deliveries.
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    • College, CEGEP or other non-university certificate or diploma from a program…
    • Creating space for delivery orders until they are moved out of the store Packing and labeling orders carefully to ensure that products do not get damaged and…
    • Deliveries and transfers between stores when required.
    • Welcome delivery trucks and coordinate the receipt of incoming shipments.
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    • Health & Dental benefits for full time employees.
    • Receive and store product shipments.
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    • Documentation: Verify delivery accuracy, obtain customer signatures, and meticulously complete all delivery paperwork.
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    • Update all 3rd party portals with Holiday delivery schedule based on customer demands.
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    • (Company vehicle is supplied for deliveries.).
    • Take deliveries as needed to customers in and around Edmonton.
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    • With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA…
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Job Post Details

Customer Service Manager - job post

Uncle Wiener Wholesale
3.6 out of 5 stars
15108 135th Avenue NW, Edmonton, AB T5V 1R9
$47,500–$54,500 a year - Full-time

Job details

Pay

  • $47,500–$54,500 a year

Job type

  • Full-time

Location

15108 135th Avenue NW, Edmonton, AB T5V 1R9

Benefits

Pulled from the full job description

  • Store discount
  • Casual dress
  • On-site parking

Full job description

Job Overview
We are seeking a dynamic and experienced Customer Service Manager to lead our customer support team and enhance client satisfaction. The ideal candidate will oversee daily operations, develop strategies to improve service quality, and foster a positive environment that promotes customer loyalty. This role requires strong leadership, excellent communication skills, and problem solving ability. The Customer Service Manager will play a pivotal role in ensuring that customer interactions align with company standards and objectives.

Duties

  • Lead, supervise, and motivate the customer service team to deliver exceptional support experiences.
  • Manage customer inquiries, complaints, and feedback through various channels, ensuring timely resolution.
  • Coordinate with other departments to address customer needs and facilitate seamless service delivery.
  • Negotiate with clients when necessary to resolve conflicts or customize solutions that meet their needs.
  • Handle customer complaints in a professional and respectful manner
  • Investigate customer issues and work toward fair, practical solutions.
  • Communicate with factories, suppliers, and internal teams about warranty claims, missing parts, damaged items, and replacements.
  • Track parts, replacement items, and customer service cases from start to finish.
  • Follow up with customers to keep them updated on the status of their issue.
  • Maintain clear records of complaints, claims, replacement requests, and resolutions.
  • Work with store teams, warehouse staff, and purchasing to solve customer problems.
  • Identify recurring product or service issues and report them to management.
  • Help improve customer service processes and response times.
  • Ensure customers are treated fairly while protecting the company from unnecessary losses

Skills

  • Strong leadership qualities with previous supervising experience in a customer service setting.
  • Exceptional customer service skills with a focus on building lasting client relationships.
  • Strong communication and problem-solving skills
  • Negotiation skills to resolve conflicts amicably while maintaining company interests.
  • Previous customer service experience required
  • Ability to stay calm and professional when dealing with upset customers.
  • Strong attention to detail and follow-up skills.
  • Comfortable using email, spreadsheets, order systems, and tracking documents.
  • Ability to work with suppliers, factories, and internal departments.
  • Organized, dependable, and able to manage multiple issues at once.

What we are looking for:

We need someone who takes ownership of issues rather than passing them on. This person should be able to balance customer satisfaction with company policies and ensure that complaints, parts, and replacement requests are handled promptly and not overlooked.

Pay: $47,500.00-$54,500.00 per year

Benefits:

  • Casual dress
  • On-site parking
  • Store discount

Work Location: In person

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