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Customer Support jobs in Runnymede, ON

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Job Post Details

Dispatcher/Customer Service - job post

GALAXY FREIGHTLINE INC.
2.8 out of 5 stars
Mississauga, ON L4W 1J2
$45,000–$55,000 a year - Permanent, Full-time, Casual

Job details

Pay

  • $45,000–$55,000 a year

Job type

  • Casual
  • Permanent
  • Full-time

Location

Mississauga, ON L4W 1J2

Full job description

Job Summary
We are hiring an experienced Dispatcher / Customer Service Representative to manage cross-border and Western Canada freight operations. This role involves coordinating daily truck movements, communicating with drivers, and providing real-time updates to customers to ensure smooth and efficient load execution. The candidate must have a solid understanding of transportation procedures, load planning, and cross-border documentation.

What you’ll do

  • Plan, schedule, and dispatch trucks for Western Canada and U.S. lanes.
  • Communicate constantly with drivers, shippers, and customers to manage pickups and deliveries.
  • Monitor load status through Transportation Management System (TMS) and update shipment progress.
  • Prepare and review cross-border paperwork (ACE, PARS, customs documents).
  • Handle customer calls and emails related to load status, issues, and service requests.
  • Resolve on-road challenges such as breakdowns, delays, or missed appointments by coordinating alternate solutions.
  • Maintain accurate data entry for orders, routes, and communication logs.
  • Collaborate with internal operations and fleet teams to optimize routes and utilization.

Qualifications

  • Minimum 2 years of dispatching or transportation customer service experience (cross-border preferred).
  • Knowledge of Western Canada and U.S. freight lanes.
  • Experience using TMS, LoadLink, or other dispatch software.
  • Strong multitasking and decision-making skills under time-sensitive conditions.
  • Excellent communication and customer-handling skills.
  • Diploma or equivalent experience preferred.
  • Must be able to work on-site in Mississauga.

Job Types: Full-time, Permanent, Casual

Pay: $45,000.00-$55,000.00 per year

Ability to commute/relocate:

  • Mississauga, ON L4W 1J2: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Dispatching & Transportation: 2 years (required)

Work Location: In person

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