Customer Support Consultant jobs

MacArthur’s Quality Flowers & Plants is a locally owned and family-operated business that values its people and takes pride in providing a safe, welcoming and supportive workplace. Our team shares a strong commitment to product quality, dependable service and lasting client relationships.

Based at our Dartmouth Crossing facility, the full-time Customer Support Specialist plays a key role in delivering on that commitment by ensuring our customers receive timely, accurate information and consistent follow-through. Reporting to the Sales Manager, you’ll be a daily point of contact for customers, coordinating orders, maintaining accurate account information and working with colleagues to resolve issues and communicate delivery updates. We’re looking for someone who takes ownership of their work, understands how accuracy and responsiveness affect our clients, and brings strong Excel and Microsoft 365 skills. You’ll join a collaborative team that appreciates reliability, initiative and a willingness to help one another, with hands-on training to get you settled into the role.

KEY RESPONSIBILITIES

• Customer communication: Provide timely, accurate information and follow through on customer inquiries, orders and concerns.
• Order and invoice accuracy: Enter and track orders, reconcile paperwork and prepare accurate invoices and shipping labels.
• Shipment coordination: Verify orders against shipments and collaborate with internal teams to resolve discrepancies.
• Credit administration: Maintain accurate credit records and process credits within company procedures.
• Reporting and organization: Prepare shipping reports, maintain organized records and identify practical improvements to service and efficiency.

QUALIFICATIONS

Education and Experience

• 1 - 2 years of sales administrative support experience; customer service or order processing experience is an asset.
• Must have speaking proficiency in both English and French
• Strong Excel, Outlook and Microsoft 365 skills; Great Plains experience is an asset.
• Comfortable with digital systems and learning new software.
• Strong attention to detail, numeracy and ability to prioritize deadlines while maintaining accuracy.
• Clear, professional communication and a calm approach to customer concerns.
• Reliable team player with sound judgment, discretion and consistent follow-through.
• Legally able to work in Canada and bondable.

WORKING SCHEDULE AND ENVIRONMENT

This role is 40 hours per week, Monday to Friday, with core hours of 9:00 a.m. to 5:00 p.m.; schedules may vary based on seasonal holiday demands. You’ll spend most of your day in the office, working at a computer, speaking with customers by phone and occasionally moving around the facility to connect with colleagues. Staying organized and keeping details accurate as you switch between calls, emails and orders is important, especially when things get busy.

WHY JOIN MACARTHUR’S

At MacArthur’s, we offer a competitive wage, health and dental benefits, and an inclusive workplace where everyone feels welcome and valued. You’ll join a supportive, family-oriented team that appreciates hard work, creativity and fun, with opportunities to build your skills in digital efficiency and process improvement.

Pay: From $21.75 per hour

Expected hours: 40.0 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Work Location: In person