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    • Respond to and manage support calls.
    • Address and find solutions for customer product issues.
    • Train customers on using FDM4 aligned to their unique needs.
    • Deliver customer service activities, including answering queries, assisting with requests, and analyzing and solving issues while maintaining customer value.
    • Provide technical assistance, troubleshooting, and product support to customers.
    • We are seeking an additional Customer Support Representative who will play a…
    • Minimum 5 années d’expérience en support/service à la clientèle.
    • Diplôme collégial et/ou certification en service à la clientèle/support ou dans tout autres…
    • Collaborate with the technical support team to provide superior customer experiences.
    • 1-2 years of customer support experience is an asset.
    • You’ll be the front line of support for PaintScout customers.
    • Identify when a customer should be handed off to a Customer Success Coach for deeper support.
  • View similar jobs with this employer
    • Collaborate with customers, dealerships, and/or field support teams to gather necessary information, as applicable, to support customer escalations.
    • Support from your colleagues in customer service and the engineering team to answer our customers' technical questions.
    • Terrasse extérieure pour manger l’été.
    • Maintaining customer support standards and procedures.
    • Handling escalated and sensitive customer matters.
    • Overseeing customer account and payment processes.
    • Experience in a sales support role is required.
    • 3-5 years in SaaS implementation, onboarding, or customer success.
    • Strong communication and presentation skills.
    • Taking on various tasks as needed to support the team and ensure customer satisfaction.
    • Previous experience in customer service.
  • View similar jobs with this employer
    • Strong customer service + comfort with sales.
    • Primarily Kanata (home studio) with flexibility to support Barrhaven, Carling & Merivale locations.
  • View similar jobs with this employer
    • Strong customer service + comfort with sales.
    • Primarily Barrhaven(home studio) with flexibility to support , Kanata , Merivale 7 Carling locations.
    • This person will also provide paid training sessions and work as a dedicated consultant to our customers.
    • Be a trusted advisor to the customer, understanding…
    • You will work directly with our clients to onboard new contractors and support the initiation of the contractors launch and fulfilment of their contracts.
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Job Post Details

Customer Support Specialist - job post

FDM4 International Inc
1297 Airport Rd, North Bay, ON
$40,000–$55,000 a year - Permanent, Full-time

Job details

Pay

  • $40,000–$55,000 a year

Job type

  • Permanent
  • Full-time

Location

1297 Airport Rd, North Bay, ON

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • Company pension
  • Extended health care
  • On-site parking

Full job description

Job description:

What will you do as a Customer Support Specialist?

  • Respond to and manage support calls
  • Troubleshoot software and identify root causes of software issues
  • Address and find solutions for customer product issues
  • Define and provide scope to custom software change requests on behalf of clients
  • Train customers on using FDM4 aligned to their unique needs

Qualifications

  • Customer Support experience (or other relevant experience)
  • Ability to communicate effectively (verbal, written, and listening)
  • Train and present concepts with confidence
  • Aptitude for problem solving
  • Proficiency in using (or the ability to quickly learn) software programs+

Why Work for FDM4?

  • Successful applicants will be provided with on-the-job training as well as opportunities to grow their knowledge, skills, and career
  • Competitive salary
  • Health and benefits package
  • Supportive team atmosphere (we all succeed when you succeed!)
  • Access to the best tools and technology available
  • Increase your knowledge in the areas of Information Technology and Business

FDM4 is a Software Developer and Solution Provider of business solutions for manufacturers and distributors in the apparel and consumer products industries. The talent we employ is the key to our continued success and we encourage individuals to work collaboratively to ensure we provide the very best in software solutions to our clients across North America. www.fdm4.com

Pay: TBD

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Work Location: In person

Pay: $40,000.00-$55,000.00 per year

Benefits:

  • Company pension
  • Dental care
  • On-site parking

Work Location: In person

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