Customer Service Manager jobs in Edmonton, AB

Pay: CA$70,000.00 per year

Job description:

Position: Client Success Manager / vCIO

Location: Edmonton, AB / Calgary,AB/ Grande Prairie, AB / Vancouver, BC

Work Arrangements: In-office with possibility for remote

Travel: Local client-site travel and occasional travel between IT Partners locations

About Us: IT Partners is an Indigenous Owned, Locally operated , dynamic and innovative MSP company dedicated to delivering cutting-edge solutions to our clients. We pride ourselves on fostering a collaborative and growth-oriented work environment. As we continue to expand our operations, we are seeking a talented Client Success Manager/vCIO with strong skills to join our team.

Position Overview:

As a Client Success Manager / vCIO, you will serve as the primary strategic advisor and relationship manager for a portfolio of managed services clients. You will work closely with business leaders to understand their goals, align technology investments with business objectives, and ensure clients receive exceptional value from their partnership with the organization.

In this role, you will build and maintain trusted client relationships, lead strategic technology planning, facilitate business reviews, identify opportunities for improvement, and collaborate with internal teams to deliver successful outcomes. The successful candidate will combine strong business acumen, technical knowledge, and relationship management skills to drive client satisfaction, retention, and long-term success.

Key Responsibilities:

• Serve as the primary point of contact and trusted advisor for assigned client accounts.
• Build and maintain strong relationships with client stakeholders, including business owners, executives, and operational leaders.
• Lead regular business reviews to discuss service performance, business objectives, technology initiatives, risks, and opportunities.
• Develop and maintain technology roadmaps aligned with client goals, budgets, and growth plans.
• Provide strategic guidance on infrastructure modernization, cloud adoption, cybersecurity, business continuity, and digital transformation initiatives.
• Collaborate with Project and Technical Teams to develop and implement solutions that address client needs.
• Identify technology, service, and process improvement opportunities that drive value for clients.
• Monitor client health, satisfaction, and service adoption, proactively addressing concerns and coordinating resolutions when needed.
• Assist clients with IT budgeting, lifecycle planning, forecasting, and prioritization of technology investments.
• Facilitate communication between clients and internal teams to ensure successful delivery of projects, services, and strategic initiatives.
• Conduct risk assessments and provide recommendations to improve security, performance, reliability, and operational efficiency.
• Maintain accurate client documentation, account plans, strategic roadmaps, and meeting records.
• Support client retention, contract renewals, and account growth by demonstrating business value and fostering long-term partnerships.

Candidate Requirements:

• 3-5+ years of experience in client success, account management, IT consulting, managed services, or related technology roles.
• Strong understanding of business operations and the ability to align technology solutions with organizational goals.
• Experience developing technology roadmaps, strategic plans, budgets, or business cases.
• Working knowledge of Microsoft 365, Azure, cybersecurity, cloud technologies, networking, and modern IT infrastructure.
• Exceptional relationship-building, communication, facilitation, and presentation skills.
• Strong analytical and problem-solving abilities with a consultative, client-focused approach.
• Experience leading client meetings, business reviews, and executive-level discussions.
• Ability to manage multiple client relationships and priorities in a fast-paced environment.
• Post-secondary education in business, information technology, or a related field is considered an asset.
• Relevant certifications in Microsoft, Azure, ITIL, project management, cybersecurity, or customer success are considered assets.

Why IT Partners?

• Indigenous Owned and Locally Operated Company that supports businesses in all sectors across the country
• Highly Ranked on the MSP501 as one of the top Managed Services Providers in the world
• Competitive salary and benefits package, including health insurance, pension plan and paid time off.
• Opportunities for career advancement and professional development.
• Collaborative and inclusive work culture.
• Exposure to cutting-edge technologies and projects.
• Portion of the revenue generated goes to supporting Indigenous People, Communities and Culture in Canada

IT Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

To apply, please submit your resume and a cover letter outlining your relevant experience and qualifications. We look forward to welcoming a dynamic Client Success Manager / vCIO to our team at IT Partners. Please note, while we appreciate all applications, only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Application question(s):

• Are you located in Calgary, Edmonton, Grande Prairie or Vancouver?
• Are you willing to relocate to Calgary, Edmonton, Grande Prairie or Vancouver prior to the start date?

Education:

• Secondary School (required)

Experience:

• Account management: 3 years (required)

Licence/Certification:

• Class 5 Licence (required)

Work Location: Hybrid remote in Edmonton, Grande Prairie, Calgary or Vancouver

Pay: From $70,000.00 per year

Work Location: Hybrid remote in Edmonton, AB