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Customer Service Account Manager $100,000 jobs in Vancouver, BC

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    • Manage a pipeline of existing customer business to drive customer retention & growth and achieve Net Revenue Retention & Account Retention Targets.
    • View all EventMobi jobs - Vancouver jobs - Account Manager jobs in Vancouver, BC
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    • Demonstrated ability to generate and qualify leads, facilitate customer conversations with business level insights to establish value and create demand, close…
    • Manage a scaled portfolio of several hundred employers, prioritizing your time using account health signals and a weekly account briefing.
    • This is an account management role built around retention, service quality, and problem solving.
    • You should be able to look at a booking and know when something…
    • In this role, you will own a defined segment of outbound sales, leading a team of Account Executives and driving new customer acquisition across a targeted…
    • Experience building a high-touch, customer-obsessed support team, with the judgment to tailor service to what different customers need.
    • Consistently exceed account growth and retention targets.
    • Anticipate customer needs and proactively identify opportunities to deliver additional value.
    • Advocate customer needs/issues cross-departmentally and program-manage customer concerns.
    • 5+ years of proven experience in customer success or account…
    • Experience in technical account management, business relationship management, or consulting.
    • 5+ years of direct customer engagement, with a focus on support to…
    • Extended health and health spending account.
    • Identify and involve all customer stakeholders in the sales process.
    • Bachelor's degree or higher is preferred.
    • Contact Center metrics such as: average speed of answer, service levels, abandon rates etc.
    • Develop sales strategies including referral programs, inbound upsell…
    • You’ll provide data-driven recommendations, you'll lead the rollout, drive adoption, and be measured on the real improvement you deliver to how our Sales team…
    • Proven ability to sell service offerings.
    • Monitor customer and market trends to shape effective sales and marketing approaches.
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    • 10+ years of progressive leadership experience in financial services, contact centre or branch distribution, sales and advice, or a comparably complex customer-…
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    • Establish repeatable campaign frameworks that support customer expansion efforts across products, customer segments, and regions.
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Job Post Details

Account Manager - Canada Remote
EventMobi
·
4.5
Vancouver, BC
•
Remote
Up to $130,000 a year
Full-time
Apply on company site

Job details

Up to $130,000 a year
Dental care, Stock options
Full-time
Remote in Vancouver, BC

Full job description

** EventMobi is a remote-first company and this is a fully remote position. You may reside anywhere in Canada provided you are able to accommodate EST working hours.


WHY YOU SHOULD JOIN US?


Are you ready to take your Sales career to the next level? Do bigger deals, negotiate more strategic contracts? As an integral part of an all-star Sales team in North America, the AM is the primary owner of our existing client business.


Working closely with the Event Success team (“Customer Success”), you will be responsible for proactively engaging with each of your assigned customers every month - regularly providing product demos, educating them on new services, gathering feedback & ensuring their overall event success in order to drive account growth and retention YoY.


Your mission? Land & expand. Find ways to grow our footprint by being the trusted advisor to hundreds of our top customers.


WHAT YOUR WORK WILL FOCUS ON:


  • Manage a pipeline of existing customer business to drive customer retention & growth and achieve Net Revenue Retention & Account Retention Targets
  • Build long-term relationships with 150+ accounts by conducting regular account-level debriefs, product demos & check-in calls
  • Prospect for growth opportunities within your existing client base through referral and other networking initiatives
  • Follow the AM Daily Dashboard workflow provided in the CRM to ensure prioritized regularly scheduled touchpoints with your accounts
  • Maintain a clean and up to date pipeline forecast to be reviewed weekly with your manager
  • Effectively communicate and collaborate with the Customer Success & Support teams to ensure client satisfaction
  • Actively participate and contribute to team meetings, Slack discussions & 1:1s
  • Leverage a mix of communication methods (phone, meeting, in mails, emails) to proactively engage and grow your accounts


YOUR QUALIFICATIONS:


  • 3-4 years experience in B2B Sales
  • Prior outbound or prospecting experience is a plus!
  • A track record of achieving and/or exceeding targets through upsell and growth
  • Unbeatable listening skills. It’s one thing to talk, it’s another to listen. You will need to hone in on what the customer is truly asking for, and be able to reflect back.
  • Extensively worked within CRM such as HubSpot or Salesforce
  • Obtained a Bachelor's degree or equivalent

YOU ARE:


  • An outstanding communicator. You will be connecting with customers and EM team members constantly. You will need to be well-spoken and meticulous in all communications.
  • Adaptable to change - you see ambiguity as an opportunity to grow, ask questions or innovate
  • Organized & proactive - you follow through on time and with a high degree of professionalism
  • Solution-oriented - you see challenges as opportunities to delight your customer & to rise above

WHAT WILL YOU GET FROM EVENTMOBI?


  • Compensation: OTE up to $130K CAD + Stock Options + Benefits
  • Time-Off: 3-weeks vacation + 1 week Sick Days + 3-summer days + your birthday is a holiday (seriously! log-off and hang out with the fam or go do something fun) + opportunities to meet your co-workers in person throughout the year
  • Benefits: Dental, Health, Life, Mental Health Consultations (GreenShields+)
  • Tools: Top of the line hardware and the best collaboration software for remote work so you can be as productive as possible while working from home
  • The Best Coworkers Ever: If you ask anyone that has worked at EventMobi, they will tell you that their fellow Mobiers are the best part of their experience! Don't underestimate the positive impact of caring co-workers have on your everyday happiness.

REMOTE WORKSPACE REQUIREMENTS:


  • You have a safe, comfortable, and ergonomic workspace and working environment - a private and quiet workspace is a vital requirement for doing your best work!
  • You have a reliable internet connection capable of participating in video calls, with at least 30Mbps download speed

ABOUT EVENTMOBI


We're focused on building the most comprehensive event management platform to help conference organizers create engaging event experiences. We believe live events bring people together and enable positive change. Over 30,000+ events in 70+ countries from major brands such as Shoppers Drug Mart, amazing non-profits such as American Psychiatric Nurses Association and Canadian Real Estate Association have trusted EventMobi’s suite of software technology to manage their events and engage their attendees.


If you are interested in seeing EventMobi in action, check out some of the videos below:


  • The Experience Manager Platform
  • The EventMobi Mobile Event App
  • The Product Tour
  • Top brands and organizations from around the world have used EventMobi’s event app technology to create incredible event experiences - hear directly from our customers.


EventMobi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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