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    • Our Vision: To lead the way in redefining customer experiences through flavourful snacking and service solutions.
    • Reports To: SVP, Away From Home Sales.
    • The Sales Manager is responsible for providing outstanding customer service in generating sales from individuals, referral groups and organizations.
    • Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.
    • High school diploma or equivalent.
    • 10 years experience in customer service.
    • 5+ years experience managing a customer service, field operations or similar department.
    • Resolve customer complaints or escalations effectively while maintaining a professional demeanor.
    • The ideal candidate will be a highly organized, detail-…
    • Retail, contact centre, customer service or hospitality experience is considered an asset.
    • Certifications in French language proficiency such as DALF C1 (…
    • This customer-facing role requires regular interaction with customer project teams to manage timelines, expectations, and project outcomes.
    • Create personalized customer experiences by helping people find the right products for their needs.
    • Connect directly with customers by visiting homeowners in…
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    • 10+ years of experience in technical support, cloud operations, or IT services.
    • Enable both customers and agents to resolve issues faster through knowledge…
    • Experience: Demonstrate a proven track record in the restaurant and/or hospitality industry, showcasing strong leadership and management skills.
    • Experience: Demonstrate a proven track record in the restaurant and/or hospitality industry, showcasing strong leadership and management skills.
    • Lead daily floor operations to ensure smooth, service-driven execution.
    • Manage service standards, team scheduling, and onboarding for new hires.
    • Owning the entire Sales Cycle.
    • Generating leads (commission adjusted accordingly).
    • Automotive sales experience in Canada, and.
    • 1-Year Auto Sales Exp.
    • Exceptional leadership abilities combined with a customer-centric approach to service excellence.
    • Drive continuous improvement in account management practices…
    • Support broader sales and service operations, including internal communication and service intake.
    • Hands-on environmental field or technical experience is…
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Career Resources:

National Key Account Manager
Johnvince Foods
·
3.1
5650 Keaton Crescent, Mississauga, ON L5R 3G3
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Job details

Here’s how the job details align with your profile.

Pay

$110,000–$130,000 a year

Benefits

Pulled from the full job description
Vision care
Dental care
Extended health care

Full job description

Position Title: National Key Account Manager

Business Unit: David Roberts Food Corporation
Department: Sales - Away From Home | Food Service
Location: North York, Ontario (Onsite)
Reports To: SVP, Away From Home Sales

About Johnvince Company™

Johnvince Company™ is a leading North American snacking organization with more than 50 years of food manufacturing and commercial expertise.

Founded in 1973, we have evolved from a family-run business into a vertically integrated enterprise spanning nuts, candy, chocolate, fruit bites, popcorn, pantry staples, and private label innovation. Today, we operate 10 facilities across North America with more than 2,000 team members.

We scale with disciplined execution, entrepreneurial drive, and an unwavering commitment to quality, safety, and performance.

Our Purpose: Exceeding customer cravings, one bite at a time.
Our Vision: To lead the way in redefining customer experiences through flavourful snacking and service solutions.

We are guided by five core values:

  • We Lead by Legacy
  • We Are Customer Obsessed
  • We Are Entrepreneurial & Results-Driven
  • We Own It
  • We Win Together

Safety, quality, and integrity define how we operate across every business unit within the Johnvince Company™ platform.

About David Roberts Food Corporation

David Roberts Food Corporation (DRFC) is a strategic growth platform within Johnvince Company™ and a major driver within our Away from Home category.

With more than 35 years of industry expertise, DRFC partners with leading retail and foodservice customers across Canada to deliver high-quality, performance-driven snacking solutions. Through disciplined execution, strong customer relationships, and category leadership, DRFC continues to expand market presence and contribute meaningfully to the broader Johnvince Company™ platform.

The Opportunity

The National Key Account Manager is accountable for driving profitable growth across designated national retail accounts within the DRFC portfolio.

This role owns national customer strategy, leads commercial negotiations, manages trade investment, and influences cross-functional execution to deliver sustained revenue and margin performance.

Success in this role is measured through top-line growth, margin optimization, trade efficiency, customer relationship strength, and disciplined execution against financial targets.

Key Responsibilities

  • Develop and execute strategic national account plans aligned with internal financial objectives and external marketplace dynamics
  • Drive revenue, margin, and market share growth across assigned national accounts
  • Lead customer negotiations, pricing strategies, and promotional planning
  • Manage trade investment budgets, including forecasting, planning, and disciplined spending
  • Analyze performance metrics and provide commercial updates to senior leadership
  • Collaborate cross-functionally with Marketing, Operations, Finance, and Supply Chain to ensure aligned execution
  • Identify new business opportunities informed by customer insights, market trends, and competitive activity
  • Deliver compelling presentations, proposals, and annual business reviews
  • Build and maintain strong executive-level relationships with national account stakeholders

What You Bring

  • 5–8 years of progressive national account management experience within the CPG industry
  • Proven track record of delivering profitable sales growth across national retail accounts
  • Strong negotiation capability with advanced influencing and persuasion skills
  • Financial acumen with experience managing trade budgets and forecasting revenue performance
  • Sound understanding of retail execution, logistics, and order management processes
  • Strategic thinking supported by data analysis and performance metrics
  • Post-secondary education in Business, Sales, Marketing, or a related discipline
  • Advanced proficiency in Microsoft Office Suite, including Excel and PowerPoint
  • A genuine passion for the food and consumer packaged goods industry

Why Join Johnvince Company™

At Johnvince Company™, performance, ownership, and disciplined execution power what’s next. Join us in exceeding customer cravings across Canada and beyond.

In this role, you will:

  • Own and lead national retail strategy within a growing North American snacking platform
  • Operate within a structured, performance-based commercial framework aligned to clear financial accountability
  • Influence cross-functional decision-making across Sales, Marketing, Operations, and Finance
  • Contribute directly to profitable growth and long-term customer partnerships
  • Benefit from competitive total rewards and comprehensive benefits

We invest in internal development and provide clear pathways for career progression across our commercial organization and broader Johnvince Company™ platform.

Compensation & Benefits

This position is classified within our Manager Career Framework.

Grade: M3

The M3 level reflects accountability for national customer strategy, commercial performance, and cross-functional leadership within a defined portfolio of business.

Our grading structure defines scope, decision-making authority, financial accountability, and leadership expectations across the organization. Placement within the M3 range is determined based on knowledge, experience, demonstrated capability, and overall qualifications.

Progression within and across grades is performance-based and aligned with sustained results, leadership behaviours, and meaningful contribution to business growth.

In addition to base compensation and performance-based incentives, we offer a comprehensive total rewards package including extended health, dental, and vision coverage, along with programs designed to support long-term professional development and well-being.

Compensation details will be discussed with qualified candidates during the recruitment process.

Our Commitment

Johnvince Company™ is committed to fostering an inclusive, respectful, and equitable workplace where diverse perspectives strengthen performance and decision-making.

We welcome applications from all qualified individuals and provide accommodations throughout the recruitment process in accordance with applicable legislation.

Join a company shaping the future of snacking.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

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