Customer Operation Manager $50,000 jobs in Saskatoon, SK

If you’re an experienced team leader who values creating and fostering strong, collaborative partnerships, we’d love to meet with you.

In this role, we’re looking for someone who will:

• Develop, implement, and socialize strategic and operational strategies, policies, standards, and processes related to our retail support and operations teams.
• Lead, coach, and mentor team members, fostering personal development and an inclusive and collaborative working environment.
• Collaborate with team leaders to set and refine operational processes and act as a support and escalation point for our Retail Services and Operations teams.
• Develop and track business goals and KPIs for our retail support teams.
• Manage and track VLT vendor issues experienced in production, communicating the impact and significance with each vendor and all internal and external stakeholders.
• Build close and productive relationships with our partner and regulatory organizations.
• Help drive and support new initiatives, projects, and player experiences.
• Advise, counsel, and educate our leadership team and our partners on the competitive or financial impact of projects and provide data-driven business cases and cost-benefit analysis.

Qualifications

We’re looking for someone…

• Who puts stakeholders and customers at the centre of their decisions, builds trusted relationships, anticipates and responds to their needs, and consistently delivers timely, high-quality service.
• Who can synthesize complex information to make data-driven decisions.
• Who demonstrates excellent written and oral communication skills and the ability to meaningfully interact with different audiences and stakeholder audiences.
• Has a degree or diploma from a business-related program, or appropriate relevant experience.
• Has experience using and managing cloud-based telecommunication systems.
• Is proficient using Excel, Teams and SharePoint to foster collaboration and team building.
• With experience using any CRM or Enterprise Asset Management Systems
• Has at least five (5) years of experience successfully leading and managing diverse teams, including coaching employees, fostering an inclusive and collaborative work environment, addressing performance concerns, and supporting employee development.

Who we are

You may not be very familiar with WCLC, but you’re almost certainly familiar with the products we help bring to players throughout the Prairie Provinces and the North every day; lottery games like LOTTO 6/49, SPORT SELECT, and dozens of instant scratch tickets.

WCLC is the non-profit organization authorized to manage, conduct, and operate lotteries – at retail and online – and other gaming-related activities for the governments of Alberta, Saskatchewan, and Manitoba as well as the Yukon, Northwest Territories, and Nunavut. We entertain our players while building the future of lottery – delivering innovative, responsible, and trusted experiences that provide growing value for our provinces and territories

We know it’s our people that make this possible, which is why we invest in building talented, adaptable, and accountable teams who are proud to live and work in our region. We offer a challenging, collaborative work environment, competitive benefits, and a good work-life balance.

We’d love to talk to you about how you fit into that.