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Customer Experience Associate jobs in Montréal, QC

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    • Track and manage customer interactions in CRM systems.
    • Collaborate with internal teams to ensure seamless customer support.
    • Maintains the confidentiality of customer and Bank information.
    • Typically between 2 – 3 years of relevant experience and post-secondary degree in related field…
    • Strong customer service and organizational skills.
    • Update documentation and procedures essential for associates.
    • Work closely with other teams.
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    • 1+ years customer service experience, preferably in related field.
    • Updating customer information as required.
    • You will have the ability to swiftly gain customer…
    • 1+ years customer service experience, preferably in related field.
    • Updating customer information as required.
    • Also known as Customer Service Representative.
    • 5+ years’ experience in customer service.
    • Lead customer service associate use customer relationship management software to document each customer interaction to…
    • Strong analytical skills; ability to interpret customer data and identify trends.
    • A proactive, problem‑solving mindset with a focus on customer outcomes.
    • 2-3 years of experience in sales or customer service.
    • Offer outstanding customer service by actively listening and understanding customer needs.
    • Strong aptitude in understanding customer needs and an impeccable and meticulous approach translating customer needs into customer experience strategies and…
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    • Set and confirm repair tech appointments with customers.
    • Follow up with customers and vendors on overdue parts.
    • Schedule deliveries of Exchanges & Credit Memos.
    • Build strong customer relationships and deliver excellent customer service.
    • Have proven customer service skills through work or community involvement.
    • Build strong customer relationships and deliver excellent customer service.
    • Have strong customer service skills.
    • Nurturing rich, long-standing relationships.
    • Build strong customer relationships and deliver excellent customer service.
    • Have strong customer service skills.
    • Nurturing rich, long-standing relationships.
    • Build strong customer relationships and deliver excellent customer service.
    • Have proven customer service skills through work or community involvement.
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Job Post Details

Crown Lift Trucks ULC logo

BILINGUAL CUSTOMER EXPERIENCE REPRESENTATIVE - job post

Crown Lift Trucks ULC
3.4 out of 5 stars
3430 Rue Griffith, Saint-Laurent, QC
$50,000–$55,000 a year - Full-time

Job details

Pay

  • $50,000–$55,000 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

3430 Rue Griffith, Saint-Laurent, QC

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Life insurance
  • Disability insurance

Full job description

Join a Global Leader & Grow Your Career

Are you bilingual and passionate about delivering outstanding customer experiences?

Looking to build a career with a company that invests in your growth?

Crown Lift Trucks Canada is looking for a motivated and customer-focused Bilingual Inside Sales Representative to join our dynamic and supportive team.

Crown Lift Trucks, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

At Crown, our people are our strength—and your success is our priority.

WHAT YOU’LL DO

In this role, you’ll be the first point of contact for potential customers, helping drive business growth while delivering exceptional service.

  • Engage with customers via phone, email, and chat
  • Qualify incoming leads and connect them with the right sales teams
  • Proactively generate new opportunities through outbound calls
  • Track and manage customer interactions in CRM systems
  • Follow up on leads and contribute to sales success
  • Provide accurate product and service information
  • Collaborate with internal teams to ensure seamless customer support

WHAT YOU BRING

  • Bilingual in French and English (required)
  • College Diploma, preferably in business management, marketing, entrepreneurship, professional selling, or related business program.
  • 2+ years of working experience in sales preferred, however willing to train.
  • Strong communication and relationship-building skills
  • Comfortable using Microsoft Office and CRM tools
  • Highly organized with strong time management abilities
  • Self-driven, proactive, and results-oriented
  • Ability to multitask and prioritize effectively
  • Team player with the ability to work independently
  • Fluency in English (advanced level) is required 50% of the time to communicate with the customers in other provinces in Canada, with whom communication is conducted exclusively in English.

WHY JOIN CROWN?

  • Competitive Benefits Package:
    • Medical, dental, vision, life insurance
    • Short-term & long-term disability coverage
  • Financial Security:
    • Pension plan
  • Career Growth:
    • Ongoing training and professional development
    • Advancement opportunities
  • Supportive Culture:
    • Collaborative, team-oriented environment
    • Work with industry leaders and cutting-edge solutions

Make an Impact

At Crown Lift Trucks, you’re not just taking a job—you’re building a career with a company that values innovation, teamwork, and excellence.

Ready to grow with us? Apply today and be part of something bigger.

ADDITIONAL INFORMATION

Job location: On-site, Saint-Laurent

Schedule: Monday to Friday, 8:00 am to 4:30 pm

Position: Full Time, Permanent

Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment.

We are an equal opportunity employer.


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