Crm jobs in Kingston, ON

Company Overview

MediaNV is a rapidly expanding digital marketing company where ambition meets opportunity. We blend creativity, technology, and strategic marketing to help businesses scale and we’re growing at a pace that creates extraordinary room for learning, advancement, and meaningful impact. Our culture is collaborative, supportive, and high-performance. If you thrive in an environment where you can accelerate your career, push your skills further, and contribute directly to client success, this is where you belong.

Role Summary

MediaNV is seeking a dynamic Digital Marketing Account Manager to join our team in Canada. In this client-facing role, you’ll guide clients’ marketing success through strategic insight, strong relationships, and measurable results. You will lead the full client lifecycle—from onboarding through long-term retention—while partnering with cross-functional teams to deliver smart, growth-focused digital campaigns. This position is ideal for a strategic thinker with sharp communication skills, business acumen, and deep knowledge of digital marketing channels.

Responsibilities

• Develop and execute comprehensive digital marketing strategies tailored to each client’s goals.
• Lead and coordinate data-driven campaigns across multiple digital platforms.
• Analyze performance metrics and optimize campaigns for continuous improvement.
• Own client relationships end-to-end, collaborating closely with sales, account management, and creative teams.
• Manage digital advertising budgets and negotiate with vendors to maximize ROI.
• Stay ahead of emerging digital trends, tools, and best practices.
• Oversee content development and social media engagement strategies.
• Prepare and present clear, insightful performance reports to stakeholders.
• Manage end-to-end digital marketing strategy across multiple client accounts, including acquisition, conversion, and retention initiatives
• Develop and deliver monthly performance reports that clearly communicate ROI, ROAS, and overall campaign effectiveness to clients
• Manage and optimize SEO strategies including technical SEO, on-page optimization, and content structure to improve organic visibility and lead generation
• Plan, manage, and optimize paid media campaigns across Google Ads and Meta Ads platforms with a focus on ROAS and cost-per-acquisition efficiency

Client Relationship & Account Leadership

• Cultivate strong, strategic partnerships with senior decision-makers, including founders and executive teams.
• Serve as the primary point of accountability for client success, ensuring communication is proactive, clear, and solutions-oriented.
• Deliver structured business reviews, future-growth plans, and performance insights that reinforce value and drive long-term retention.

Qualifications

• Proven experience in digital marketing or a related role.
• Exceptional communication, presentation, and relationship-building skills.
• Proficiency with analytics tools and CRM platforms, including Salesforce.
• Strong strategic thinking with the ability to align marketing initiatives with broader business objectives.
• Experience in B2B sales or business development is an asset.
• Analytical mindset with strong problem-solving and decision-making abilities.

Skill Recommended: Client Management, Performance Marketing, PPC, SEO, Client Success Manager, AEO, Paid Media, Customer retention, Client success management, Client relationship management, Relationship building, ROI-focused decision making, Reporting, Client Communication, Manage expectations, ROI-focused decision making, Growth marketing, Google Ads, ROAS, Media buying, Campaign optimization, Conversion tracking, Data-driven marketing, SEO strategy, Keyword research, Meta, AI search optimization, Answer Engine Optimization.

Pay: Up to $99,824.09 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Wellness program
• Work from home

Application question(s):

• Have you been responsible for reporting ROI, ROAS, or revenue impact to clients? Were you successful in this role and provide detail?
• Do you have a professional reference who can confirm your success managing client relationships as the primary point of contact for digital marketing accounts?

Experience:

• Working for a digital marketing agency : 5 years (required)

Language:

• excellent written and verbal English needed (required)

Work Location: Remote