Court Support Services jobs in Toronto, ON

What we offer

In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;

• Three Weeks paid annual vacation days, increasing with years of service;

• Four (4) paid personal days;

• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;

• Health and dental benefits;

• Employee and family assistance program;

• Maternity and parental leave top up (93% of base salary);

• Training and development programs including tuition reimbursement of $1500 per calendar year.

• Fitness membership discount;

Make a difference

The Community Safety Unit, (CSU), provides innovative safety promotion and security services to its communities. The CSU provides a range of safety services in a social housing setting that supports a community development approach to safety and engages tenants rather than acts as guardians of communities.

The Community Safety Unit is seeking a Court/Parking Administrator to provide clerical, technical and logistical support to CSU Parking & Provincial Offences Programs and other TCHC initiatives requiring support for court and parking processes.

What you’ll do

• Provide assistance to Supervisor, Parking Enforcement and Provincial Offences Programs by initiating Supervisory Reviews to be sent to City of Toronto Parking Tag Operations;
• Respond to requests for Supervisory Reviews sent by City of Toronto Parking Tag Operations and responding in accordance with MLEO Agency procedures and deadlines;
• Provide support in all aspects of court processes and documentation by reviewing all court documents received from the field;
• Create Crown envelopes and ensure all required documentation is enclosed;
• Attend court to swear to information, supply Crown Counsel with documentation, provide evidence, or assist in prosecutorial duties and ensure evidence is available for officers attending court.
• Publish changes in parking policy or other information;
• Maintain records of officers with Municipal Law Enforcement Officer Status and provide re-certification documentation to staff and Toronto Police Services Parking Enforcement Unit;
• Resolve parking enforcement problems / complaints from residents, the public or other agencies;
• Provide support to the Community Safety Unit, by retrieving and summarizing all Special Constable reports, on a daily basis;
• Provide clerical support to the Parking Enforcement Section by data-entering all parking tags issued and compiling prescribed spreadsheets;
• Performing data entry, requisitioning cheques and tracking payments of all towing and other invoices to ensure that tow truck and other suppliers are paid in full;
• Involved in supporting projects requiring data entry and spreadsheet work, from other internal departments;
• Recording and distributing court notifications and supporting documentation for all officers;

What you’ll need

• Post-secondary education or a certificate in Law Enforcement or equivalent experience

• Extensive computer knowledge and ability including, demonstrated experience using MS Word, ability to manipulate a wide variety of spreadsheets (e.g. Excel) and computer programs and/or ability to learn TCHC computer programs;

• Knowledge of parking revenue initiatives, policies surrounding enforcement and documentation;

• Excellent organizational and decision-making skills, with the ability to prioritize a heavy workload and meet objectives;

• Strong communication skills, both written and verbal, and the ability to establish and maintain strong working relationships with a range of internal and external groups;

• General knowledge of safety and security techniques, crisis intervention and investigative skills to be able to assess security situations, investigate complaints and undertake audits;

• Eligible to be a Provincial Offences Officer, Commissioner for Taking Oaths and Municipal Law Enforcement Officer;

• Understanding of provincial offences and by-law prosecution;

• Ability to exercise good judgement to investigate complaints within a sensitive working environment;

• Excellent interpersonal skills;

• Ability and sensitivity in providing respectful service to a diverse population (age, race, language, gender, sexual orientation, culture and disability). Sensitivity to tenants who experience economic disadvantage; and

• Ability to operate a vehicle (must possess and maintain at minimum an Ontario Class G Driver’s Licence).

What’s next

Once you apply, we’ll review your resume and contact you if your skills and experience match the qualifications for the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.

PLEASE NOTE - A police background check will be required (which includes a fingerprinting check).

INDS