Corporate Security jobs in Edmonton, AB

Join Our Team as a Service Consultant – we are hiring up to 15 Consultants to join the Energy Services Team.

• Answering customer questions and concerns over the phone and/or in writing.
• Enrolling new customers in the Customer Relationship Management (CRM) system.
• Directing calls, requests, and escalations to appropriate departments as needed.
• Assisting customers with questions regarding billing and product offerings.
• Using active listening skills to understand customer needs and recommending appropriate products and services.
• Assisting customers with setting up and managing their accounts online.

• Contributing to customer retention by maintaining strong customer relationships.
• Managing challenging customers and requests with professionalism.

• Identifying inconsistencies and bringing forward opportunities for process improvements to Team Lead and/or Manager.
• Implementing approved ideas and/or suggestions.
• Initiating first level problem solving and first call resolution.

• Attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
  • We validate completion during the security screening process using our third-party provider and you will need to have at minimum the name of the school, location and address and your student ID number.
• 2+ years of recent (within the last 3 years) work experience in a Call Centre, Community or Essential Services, Customer Service or Sales environment.
• Experience working in a utility, regulated, or corporate environment is highly desired.
• Strong keyboarding skills and the ability to multi-task (typing while talking to customers).
• Strong computer background including experience with Microsoft Office suite of products (Outlook, Word, and Edge).
  • Working knowledge of SAP and/or SharePoint are valuable assets.
• Excellent verbal, written and nonverbal communication skills and fluency in English (written and spoken) is essential; additional language(s) are an asset.
• Proven ability to solve problems with a positive attitude.
• Resourceful with a highly developed attention to detail.
• Ability to handle confidential information with discretion.
• Demonstrable track record of positive performance, punctuality and schedule adherence.

• Jurisdiction: CSU52
• Class: SCA3
• Wage:
  • Developmental Training Period (First 3 Months): $29.97/hour
  • On-the-Job Training Rate (Next 3 Months or 520 Hours Worked): $31.48/hour
  • Regular SCA3 Rate (upon successful completion of the developmental program): $33.05/hour
  • Progression through the developmental training program is based on successful completion of training requirements. Employees working in a part-time capacity will progress to the next wage rate after accumulating the required hours worked.
• Hours of Work: 80 hours biweekly (during training)
• Work Location: EPCOR Tower (10423 101 Street, Edmonton, Alberta)

• Monday-Friday from 08:00AM-19:15PM, Saturdays 08:00AM -16:45PM
• Shifts are determined according to business needs and follow a weekly rotating schedule, which is published four weeks in advance

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
• Prior infractions for unsafe driving behaviours will be evaluated and considered for non-selection regardless of current demerits on file.
• Successful applicants must provide their own vehicles with appropriate insurance in accordance with EPCOR’s Employee Mileage Reimbursement Policy. You will be reimbursed in accordance with EPCOR’s Employee Mileage Reimbursement Policy.