Corporate Retail Office jobs in Vancouver, BC

Job description:

Blackbird Security Inc. is hiring an Office Administrator & Receptionist to join our Vancouver, BC headquarters team.

Founded in 2015 and headquartered in Vancouver, BC, Blackbird Security Inc. is one of Canada’s fastest-growing national security companies. We deliver customized physical security solutions across the country while maintaining the flexibility, care, and culture of a people-first organization. Our diverse and energetic head office team continues to grow, and we’re excited to welcome a passionate Office Administrator & Receptionist to the heart of our operations.

Role Summary

We are looking for a vibrant, high-energy Office Administrator & Receptionist to be the "heart of our office." The role plays a key role in creating a welcoming, organized, and high-energy headquarters environment. Reporting directly to the Business Support Specialist, you will be the first face our clients see and the driving force behind our company culture. If you are a proactive "smiling face" who loves taking ownership of projects and planning social gatherings that people talk about all year, we want to meet you! This role supports day-to-day office operations, executive administration, facilities coordination, and company-wide engagement initiatives. This is a highly visible, people-focused position perfect for someone who is outgoing, proactive, and takes pride in owning their space. You’ll be the first point of contact for staff and visitors, a culture champion, and a trusted administrative support for leadership.

Job Responsibilities

Front Desk, Reception & Administrative Support

• Greet employees, new hires, clients, guests, and visitors while maintaining a welcoming and professional front desk.
• Manage calls, emails, correspondence, incoming and outgoing mail, deliveries, packages, and couriers.
• Provide day-to-day administrative support, including filing, scanning, photocopying, data entry, document preparation, and basic technology support.
• Coordinate Certificate of Insurance (COI) requests, company cheque deposits, and related records.
• Maintain the office expense tracker, receipts, process documents, and office procedures.
• Review the weekly schedule, prepare for meetings and visitors, and follow up on outstanding office requests.

Facilities, Office Supplies & Workplace Support

• Coordinate office maintenance, repairs, building service requests, and facilities needs with building management.
• Maintain a clean, organized, welcoming, and professional office, including reception, kitchen, and common areas.
• Place weekly water and grocery orders and ensure items are received and properly stocked.
• Monitor, order, receive, organize, and restock office, kitchen, stationery, and reception supplies.

Culture, Events & Employee Engagement

• Lead and support the Social Committee in planning and executing company-wide social events and employee engagement initiatives, including summer BBQs, holiday parties, team gatherings, and culture events.
• Coordinate event logistics such as permits, beverage licensing, games, layouts, vendors, supplies, and timelines
• Be a positive, proactive, and visible presence who helps create an upbeat office environment

Asset Management

• Reconcile, document, charge, and organize radios and other assets
• Escalate missing, damaged, or unreturned assets and maintain clear records of reconciliation as required.

Uniform Coordination

• Receive uniform deliveries and verify delivered quantities against orders or packing documentation.
• Mail or ship uniform items to the appropriate region or site.

Additional Duties

• Assist with onboarding logistics and internal office coordination, including administrative support related to employee additions and departures.
• Take ownership of ad-hoc administrative and office duties as assigned and help ensure the office runs smoothly and efficiently.

Job Requirements

• Personality Plus: You must be naturally outgoing, bubbly, and excited to engage with others daily with a positive, professional attitude
• Planner Extraordinaire: Proven ability to plan ahead, you know that a summer event in July requires work starting in February.
• Ownership Mentality: You treat the office like your own and take pride in its appearance and the happiness of the team.
• Organized & Tidy: You believe in a "clean desk" policy and keep your own workspace free of extra equipment to maintain a professional look.
• Experience: Previous experience in hospitality, reception, or event coordination is highly preferred.
• Secondary school diploma (required); some post-secondary education preferred
• Minimum 2 years of customer service experience (required)
• 1+ year of administrative experience (preferred, not required)
• Strong proficiency in Microsoft Office 365
• Comfortable learning new systems and software
• Excellent written and verbal communication skills
• High attention to detail with a customer-service mindset
• Experience in the security industry is an asset but not required
• Bilingual (English/French) is preferred but not required
• Must be able to reliably commute to Vancouver, BC (V6H 3V9)

About Blackbird Security

Joining Canada's fastest-growing National Security Company is not just a job – it's an opportunity to make a meaningful difference in your career and in the communities we serve. Here are some compelling reasons why you should consider being a part of our dynamic team:

Our Values: Our operations are guided by core values — Respect, Integrity, Teamwork, and Adaptability — which serve as the bedrock of our corporate culture. Join us in shaping a workplace where these values thrive, fostering a sense of belonging and achievement for everyone involved.

Personal and Professional Growth: We believe in investing in our employees' growth. Joining us means access to career development pathways that enable you to reach your full potential. Our dedicated management team provides mentorship to guide you through your career journey, fostering a supportive and collaborative work environment

National Presence: As a national Canadian security company, we operate coast to coast with major branches in all 10 provinces. This allows you to be part of a widespread network, contributing to the safety and security of communities across the country.

Commitment to Community Betterment: Our commitment goes beyond providing security services. We actively engage in bettering the community by tailoring our security solutions to meet the unique needs of our clients and the areas we serve. By exceeding performance standards, we contribute to enhancing the overall safety and well-being of the community.

Reputation for Excellence: Our reputation is built on consistently exceeding performance standards. Joining us means aligning yourself with a company that values excellence in service delivery and upholds the highest standards in the industry. Superior customer service is at the core of our operations, ensuring our clients receive the best possible security solutions.

Diverse Range of Clients: Work with a variety of clients, from retail stores to high-end establishments, residential buildings, campuses, municipal offices, warehouses, and more. This diversity in clientele offers a dynamic and interesting work environment.

If you are passionate about making a positive impact, contributing to community safety, and advancing your career in a rapidly growing national security company, we invite you to join us. Together, we can build a safer and more secure future for our clients and communities.

We thank you for choosing to work with Blackbird Security Inc. Please note that only shortlisted candidates will be contacted by the recruitment team.

Job Types: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care

Ability to commute/relocate:

• Vancouver, BC V6H 3V9: reliably commute or plan to relocate before starting work (required)

Education:

• DCS / DEC (required)

Experience:

• Customer service: 2 years (required)
• Administrative: 1 year (preferred)

Language:

• English (required)

Work Location: In person