Contract Medical Records jobs in Ottawa, ON

Our Mission:

Purpose:

Job Responsibilities:

• Process client orders received by phone, email or fax, for service, equipment, supplies and pharmaceuticals, including equipment rentals.
• Attend to clients, and resolve client concerns by phone, email, and in-person.
• Identify and action opportunities to improve client service.
• Review, identify and resolve error entries in the Dashboard.
• Create/maintain client contact, customer cards and validate information with customers as required.
• Generate various reporting for internal service team.
• Review and action various reports such as backorders, onhold, assembly kit, entered rentals, failed delivery, cross reference and others.
• Meet pre-established KPI goals.
• Record service orders (disposition) upon completion.
• Provide assistance in ensuring rental equipment is returned.
• Process inventory orders as needed.
• Prepare parts requests and conduct follow-up as needed.
• Participate in a weekly rotation for shifts and weekend coverage.
• Perform duties as assigned.

Qualifications:

• Minimum 1 years’ experience with administrative procedures and office duties.
• Minimum 1 year in customer service role.
• Proficient with Microsoft Office – including Excel, Word and Outlook.
• Proficient with ERP systems, Pronto preferred.

• Strong interpersonal and communication skills (both verbally and in writing).
• Bilingual (French/English) is strongly preferred.
• Strong initiative and ability to work proficiently in a team environment as well as independently.
• Ability to manage time, remain organized and prioritize work.
• Enthusiastic, dependable and action oriented, with willingness to learn and improve existing skill set.
• Commitment to deliver excellent internal and external customer service.

Human Resources:

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