Contract Medical Records jobs in Ottawa, ON

• 3-5 years of U.S. benefits administration experience.
• Experience supporting U.S. health and welfare plans, 401(k) retirement plans, disability, and leave programs.
• Working knowledge of ACA, ERISA, FMLA, COBRA, HIPAA, ADA, and related U.S. benefit requirements.
• Strong Excel, reporting, HRIS, vendor-management, and analytical skills.
• Excellent communication, customer-service, and stakeholder management skills.
• Ability to manage confidential information with professionalism and discretion.
• CEBS, SHRM-CP, PHR, or a related designation is considered an asset.
• Experience with self-insured U.S. health and welfare plans, including vendor administration and claims funding processes.
• Experience supporting unionized workplaces and interpreting benefit provisions within collective agreements.
• Experience in a manufacturing, industrial, or multi-site environment.
• Experience supporting Open Enrollment, benefits invoice reconciliation, and vendor performance follow-up in a complex organization

Benefits Administration

• Administer U.S. medical, dental, vision, life insurance, disability, HSA/FSA, and voluntary benefit programs.
• Manage employee enrollments, qualifying life events, terminations, beneficiary updates, and other benefit changes.
• Respond to employee and manager inquiries regarding benefit coverage, eligibility, plan provisions, and claims.
• Partner with brokers, benefit carriers, and third-party administrators to resolve employee issues and support accurate plan administration.
• Process and reconcile benefits invoices, investigate discrepancies, coordinate corrections with vendors and Payroll, and support accurate cost allocation and payment approvals.
• Support vendor management activities, including service issue resolution, performance monitoring, implementation of plan changes, and follow-up on open administrative items.
• Support Open Enrollment planning, communications, testing, issue resolution, post-enrollment reconciliation, audits, and vendor reporting.

Retirement Program Administration

• Support administration of U.S. 401(k) retirement plans.
• Coordinate eligibility, enrollment, participant communications, distributions, loans, hardship withdrawals, and related transactions.
• Assist with annual audits, nondiscrimination testing, reporting, and plan governance support.
• Maintain accurate retirement plan records and support vendor data requirements.

Leave & Disability Programs

• Support administration of FMLA, ADA accommodation processes, short-term disability, long-term disability, and other employee leave programs.
• Coordinate communication with employees, managers, HR partners, insurers, and third-party administrators.
• Assist with claim tracking, return-to-work administration, documentation, and case status reporting.
• Handle confidential leave and disability information with care, accuracy, and discretion.

Compliance, Reporting & Continuous Improvement

• Support U.S. benefit compliance activities, including ACA, ERISA, COBRA, HIPAA, FMLA, ADA, and related vendor reporting needs.
• Maintain accurate data within HRIS, benefits administration, retirement, and vendor systems.
• Prepare reports, metrics, reconciliations, and audit documentation related to U.S. benefits, retirement, leave, and disability programs.
• Identify opportunities to improve employee experience, vendor processes, reporting, controls, and operational efficiency.
• Participate in Total Rewards projects and special initiatives as required.