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Job Post Details

National Bank of Canada logo

Customer Service Agent - job post

National Bank of Canada
3.9 out of 5 stars
Sherbrooke, QC J1J 2Z3
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Shift and schedule

  • Evening shift

Location

Sherbrooke, QC J1J 2Z3

Benefits

Pulled from the full job description

  • Employee assistance program
  • Wellness program

Full job description

Attendance: On-Site

Employment Category: Support

Type of Contract: Permanent
As a Customer Service Agent for our call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.

Your role

  • Answer client calls
  • Listen to clients' needs and offer personalized solutions.
  • Help clients use our banking applications
  • Advise and offer transaction or credit solutions
  • Refer clients with specialized needs to your colleagues
  • Collaborate and share knowledge with your colleagues

The Client Contact Centre in Montreal is open Monday to Sunday from 6:00 a.m. to midnight.

The Client Contact Centre in Sherbrooke is open Monday to Friday from 8:00 a.m. to 10:00 p.m. and Saturday from 9:00 a.m. 5:00 p.m.

Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.

Your team

We offer a stimulating and inclusive work environment. You’ll be surrounded by experts, trainers and managers who will help and guide you in your role. In addition, you’ll work with colleagues in an environment that fosters to learning and growth.

Learning and development

You will begin with a eight to nine-week on-the-job training. You’ll be able to experience the call centre environment and get to know your colleagues. Your on-the-job training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.

Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility.

Prerequisites

  • High school diploma
  • Customer service experience
  • Promote the values of partnership, empowerment and agility
  • Eagerness to develop your skills

#CCSM

#sacBm
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and family assistance program
  • Preferential banking services
  • Involvement in community initiatives
  • Telemedicine service
  • Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!



Additional required languages: English, French

Skills: Communication, Diversity & Inclusion, Emotional Intelligence, Multitasking, Stress Management, Teamwork, Accountability, Client-focused, Empathy, Initiative, Learning Agility, Resiliency, Results oriented
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