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    • A flexible insurance plan (life, medical, dental).
    • Reporting to the Customer Care Manager, this position provides accurate and prompt service to customers as…
    • View all Domtar jobs - Lachine jobs - Customer Support Representative jobs in Lachine, QC
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    • Relevant training, education or work experience in the areas of customer service or health.
    • Excellent technical skills, ability to manage multiple tasks at once…
    • Maintain professional licensing, certifications and continuing education requirements.
    • Maintain medical equipment, supplies and aircraft medical readiness.
    • Teva Canada is currently looking for an experienced bilingual sales representative for the Montreal and South Shore areas.
    • Must be available to travel.
    • Minimum three (3) years experience as a Radiation Oncology technologist and/or medical physicist.
    • We may pre-screen candidates for temporary employment…
    • Ensure the successful completion of projects by maintaining continuing dialogue with business unit sponsors during implementation of major projects.
    • We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family…
    • We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family…
    • We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family…
    • We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family…
    • We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family…
    • Attend scientific symposia, congresses, or other meetings for continuing education and to support product displays.
    • Maintain proficiency in EP procedures.
    • Many factors go into determining pay within the posted range including education, prior experience, training, skills, certifications, location/labour market,…
    • Bachelor’s degree in Human Resources, Business Administration, or related field or equivalent mix of education and experience.
    • Insurance: full medical and dental.
    • Attend training at the office as well as in the factories of the manufacturers, as part of continuing education (hours…
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Job Post Details

Customer Care Representative - job post

Domtar
3.3 out of 5 stars
Lachine, QC H8T 1X5•Hybrid work
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Shift and schedule

  • Flextime

Location

Lachine, QC H8T 1X5•Hybrid work

Benefits

Pulled from the full job description

  • Flextime
  • Dental care
  • Employee assistance program

Full job description

Location:

Lachine, Quebec, CA, H8T 1X5


Department: Customer Service/Inside Sales (BO02)

Ariva, a wholly owned and operated Domtar business, offers a spectrum of best-in-class solutions to help businesses communicate, collaborate and compete more effectively. Ariva builds on the rich heritage of the Domtar Distribution Group, Canada’s premier source for high quality paper, packaging, and graphic supplies. But we’re much more than a paper distribution company.


Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world.


Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth.


Based out of our office located either in Montreal (Lachine) or Quebec City, we have a full-time opportunity for the position of Customer Care Representative.


Reporting to the Customer Care Manager, this position provides accurate and prompt service to customers as well as upselling related products. Ariva encourages the development and advancement of our employees.

Duties of this position include, but are not limited to:

      • Processing accurate and efficient orders and resolving customer order issues
      • Following-up and expediting with appropriate personnel on all outstanding customer orders and requests
      • Maintaining accurate records of all customer transactions, providing efficient follow-ups, resolving outstanding customer orders or concerns
      • Maintaining high standards of telephone etiquette
      • Attending product knowledge seminars and staying current on all company policies, business processes and SAP integration

The successful incumbent will have:

      • Ideally, one to two years related work experience
      • Strong customer service skills (product knowledge and SAP familiarity are a definite asset)
      • Client-oriented, problem-solving, listening, teamwork, detail-oriented
      • Strong communication skills - Bilingualism is required (written and spoken) *
      • Intermediate Microsoft Office skills
      • Respect for company values: Caring, Accountability, Collaboration and Entrepreneurship
Our offer:

  • Alternative Work Arrangements: hybrid remote work and flextime
  • A modern and spacious environment
  • Competitive compensation, including annual bonus plan
  • A flexible insurance plan (life, medical, dental)
  • An Employee and Family Assistance Program
  • A pension plan with matching company contributions
  • Employer-paid development and continuing education
(*) English bilingual: if listed, this qualification is required since this function requires regular verbal and/or written interaction with customers, partners and/or our American subsidiaries.

You will be required to successfully complete a selection process that could include interviews, an employment background check, reference verifications, aptitude tests (for some positions), and a fitness-for-duty test (for some positions).


Domtar is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We form a dynamic team whose diverse backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills.


To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter.

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