Contact Tracing jobs in Ontario

If you are passionate about finance, customer service, and making a positive impact in a supportive and fun work environment, apply today and join us in shaping the future of financial lending with integrity and inclusivity!

Who We Are: Prefera Finance Ltd. is a Canadian-owned, national finance company dedicated to empowering clients through innovative and unique financial solutions. We work with our partners and customers to understand their needs and provide solutions that fit. These solutions include providing flexible, innovative financing programs for recreational products such as motorcycles, boats, trailers, snowmobiles and many more. Prefera also provides leading-edge point of sale solutions for automotive repairs.

We Believe In Fun: Our hybridized work culture offers the best of both worlds: the flexibility to work remotely and autonomously with the opportunity to collaborate in our vibrant and casual office environment. We believe in fostering a workplace where everyone feels valued and empowered to succeed.

Position Summary: Prefera Finance is in search of a versatile team player who possesses a positive can-do attitude who is diplomatic, has a knack at rapport building and excels at motivating others to join our fast-growing Collection team within the consumer finance industry reporting directly to the Collections Manager as a full-time Collections Supervisor!

The Supervisor role is ideal for a dedicated leader committed to both the team’s development and the company’s success. This individual excels at late-stage collection tactics and crafting creative repayment structures while strictly adhering to company policies, internal procedures, and regulatory requirements. As an out-of-the-box problem solver who thrives on helping others, you will provide superior customer service, actively identify operational inefficiencies, and share best practices across the department. This position offers a supervisory role leading two team supervisors and our team of collectors, leaning heavily into high-level operational management, specialized campaign oversight, and advanced tracking.

Responsibilities:

• Late-stage Collection efforts - accounts exceeding 90+ days past due and asses for potential asset repossession/risk
• Support the team with various types of escalations
• Manage SMS and Email Batch campaigns and monitor the SMS and email inbox queues
• Distribute daily NSF files, weekly worksheets, and various tasks to team members
• Track work and volume for the Seniors and other Supervisors
• Complete Daily Delinquency reports and analyze Call Stats
• Train new hires, assess for areas of opportunity, troubleshoot hardware/software related issues
• Coach and mentor team members while fostering a positive company culture by auditing calls and work quality while outlining appropriate actions taken/needed
• Identify areas of opportunity while outlining solutions
• Distribute work and various tasks to team members
• Assist at conveying current and new company direction/policies
• Review team schedule update requests
• When applicable update customer details on various platforms and/or registration
• Review and assess customer credit files
• Escalate accounts/team member issues to management and/or other departments
• Assess/manage high risk accounts and take appropriate actions to mitigate risk/exposure
• Lead team meetings
• Prepare and issue team communications
• Provide weekly reports to the manager for high priority accounts and/or for general updates
• Assist with new hire vetting and interviews

Skills/Abilities:

• Strong negotiation & problem-solving skills
• High attention de detail
• Able to motivate, inspire and lead by example
• Good at identifying patterns and trends
• Good at retaining information
• Intermediate to advance computer skills
• Communicate details at various levels of the business.
• Strong decision-making skills
• Superior communication skills
• Excellent customer service and phone etiquette
• Great at rapport building and understanding needs
• Ability to work in a fast-paced environment
• Credit adjudication knowledge/experience
• Skip Tracing/Fraud experience

Qualifications:

• Previous work experience in a call-center work environment/equivalent
• Previous work experience in providing excellent customer service
• 2-3 years collection experience is required
• Good understanding of PPSA, RSLA registrations
• Experience with Consumer Proposals and Consumer Bankruptcies
• Experience with asset repossessions and handling late-stage accounts
• Experience with supervisory role(s)
• Diploma/Certificate in related industry is an asset, but not required
• Experience with auditing and providing coaching and feedback
• Knowledge in Microsoft Office, previous work experience with Excel is an asset
• Bilingual (English & French, asset but not required)

Shift Times:

• 8-hour shift- anywhere in between Monday to Friday 8 AM to 8 PM and Saturday’s from 9 AM - 5 PM with potential overtime.

Salary Expectations:

• $52,500 - $57,500/a depending on experience, and up to 10% of salary as bonus

Perks:

• Company Benefits (Health and Dental)
• 3 Weeks Vacation
• Competitive Bonus Structure
• RRSP Contributions/Company matching
• Great location! Near major highways (427/Queensway)
• Positive Culture & Amazing team
• Lots of Growth Potential
• Occasional Team Lunches

Perks:

• Company Benefits (Health and Dental)
• 3 Weeks Vacation; 15 days (or 112.5 hours)
• RRSP Contributions/Company matching
• Tuition Reimbursement Program
• Employee Engagement Events
• Occasional Team Lunches
• Free Parking
• Great location near major highways
• Positive Culture & amazing team

Working Conditions:

• Must be able to sit at a computer for long periods throughout the workday, with intermittent periods of standing, walking to carry out essential duties of the job.
• Ability to communicate through the telephone as a main point of contact with dealer partners.
• Standard 37.5-hour workweek.
• Monday to Friday 8 PM to 8 PM and Saturday’s from 9 AM - 5 PM; shift rotation of four days - 10 hours shifts
• Required: Ability to commute to our Etobicoke, ON office approximately 1-2 times per week.

Prefera Finance Ltd. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.

Job Types: Full-time, Permanent

Pay: $52,500.00-$57,500.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Work from home

Ability to commute/relocate:

• Etobicoke, ON M9C 5L2: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• We are offering between $52,500 - $57,500 as a base salary dependent on experience and education. What are your salary expectations?

Experience:

• Call center: 1 year (preferred)
• Supervisory: 1 year (required)
• Bankruptcy: 1 year (preferred)
• financial industry: 1 year (preferred)
• Customer service: 3 years (required)
• Collections: 2 years (required)

Language:

• French (preferred)

Work Location: Hybrid remote in Etobicoke, ON M9C 5L2