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Computer Support jobs in Vancouver, BC

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    • We provide assistance with audiovisual equipment, desktop support, and operate a service desk to address technical needs.
    • $2,472.74 to $2,799.57 bi-weekly.
    • View all Simon Fraser University jobs - Surrey jobs
    • Salary Search: Service Desk Agent salaries
    • See popular questions & answers about Simon Fraser University
    • Are you able to physically carry computer equipment and install PCs?
    • This role will bridge the gap between day-to-day user support and foundational…
    • 2 or more years of experience in a technical support, product support, or technical account management role supporting security, database, or enterprise…
    • Escalate service requests that require higher level support.
    • The Tier 1 – Service Delivery is responsible for handling first level support of service requests.
    • Previous experience in an application support, helpdesk or technical support role.
    • Provide first-line technical support through Freshdesk, including logging,…
    • Diagnose common computer hardware and software issues.
    • Perform computer setup, upgrades, component replacement, software installation, and basic repairs.
    • Experience with implementing and support of AWS and/or an Azure environment.
    • Handling level 2-3 support cases, working directly with Imperva customers, partners…
    • Technical support: 3 years (required).
    • Technical support: 3 years (required).
    • Ability to provide remote or on-site support.
    • Pay: From $75,000.00 per year.
    • Provide general IT support to staff.
    • Receive and handle calls and emails which require general IT support in a timely manner.
    • Position Title: IT HELP DESK .
    • Document support tickets, technical procedures, and solutions to improve knowledge sharing and service delivery efficiency.
    • Co-op Student Year 2 – IT.
    • Slack, Jira & Confluence: You’ll build and support workflows and automations across the tools our teams use every day.
    • This job will give you ALL the feels:
    • Proven experience in IT support, desktop support, or technical field services.
    • On-site support role requiring travel to designated locations.
    • On-call service/support for existing installations.
    • Brock Solutions is an innovative engineering solutions and professional services company specializing in the…
    • 2+ years of computer networking experience, or experience in computer networking.
    • Resolve issues and support the team's products and systems.
    • Provide responsive technical support to customer IT teams for integration and environment-related topics.
    • Investigate technical issues affecting implementations…
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Service Desk Agent
Simon Fraser University
·
4.3
250 - 13450 - 102nd Ave, Surrey, BC V3T 0A3
$4,945.48–$5,599.14 a month
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Job details

$4,945.48–$5,599.14 a month
250 - 13450 - 102nd Ave, Surrey, BC V3T 0A3

Full job description

Union/Affiliation:
C.U.P.E. Local 3338
Pay range:
$2,472.74 to $2,799.57 bi-weekly
SFU Department Descr:
Surrey Info Tech Services
Position Grade:
9
# of openings:
1
Biweekly Hours:
70

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The Client Services Department is dedicated to supporting faculty, staff, instructors, and students in their teaching and learning endeavors. We provide assistance with audiovisual equipment, desktop support, and operate a service desk to address technical needs. Our team fosters a culture of learning and collaboration, empowering individuals to adapt to overcome daily challenges. Through our commitment to exceptional service, we ensure that technology enhances the educational experience and facilitates seamless communication within our community.

About the Role

Provides comprehensive customer service for the Service Desk, serving as the first point of contact between IT Services and clients, including students, faculty, researchers, and staff, through phone, online, and walk-in channels. Ensures high levels of client satisfaction by delivering front-line assistance and advanced troubleshooting for software applications, hardware, user accounts, printing, network connectivity, email and calendaring, technology equipment bookings, and web and audio/video conferencing services. Monitors and responds to incidents, triages and resolves escalated tickets, and provides guidance and training to junior technical staff, including assigning and checking work. In addition, coordinates and provides technical maintenance of computing and audio-visual systems in lecture theatres, classrooms, meeting rooms, and other campus spaces; supports large and complex events; and assists with planning and implementing system upgrades across campus facilities, as directed by the Manager.

Full

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