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    • Employee will be responsible for remote support of various customer sites and networks.
    • Enterprise Remote Help Desk Support.
    • Account Moves, Adds and Changes.
    • You will supervise the computer network and its hourly operations.
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    • Pay: $44,000 - $57,000 per year + travel allowance.
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    • Provides technical support in emergencies during the evening and on weekends as required.
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Senior Network Administrator - Level 3
Western I.T. Group
London, ON
$85,000 a year
Full-time
Apply now

Job details

$85,000 a year
Paid time off, Vision care, Dental care, Life insurance, Disability insurance, Casual dress, Extended health care, On-site parking
Full-time
London, ON

Full job description

Western I.T. Group is an established managed IT service company specializing in cloud based network deployments for businesses across Canada.

We are currently looking for a level 3 help desk/support technician to join our team.

Employee will be responsible for remote support of various customer sites and networks.

Responsibilities include, but are not limited to:

- Enterprise Remote Help Desk Support
- Account Moves, Adds and Changes
- Customer Assistance and Service
- Level 1,2 & 3 Desktop, Server and Network Troubleshooting
- Ticket Escalation to Senior Staff
- Mentor and assist lower tier technicians

Strong working and practical knowledge of networking, VoIP and M365/Azure required.

At least 10 years of technician experience required. Certification/degree in related field required from Canadian institution.

Employee must hold a valid drivers license in good standing.

Benefits program available.

In person position.

Job Type: Full-time

Pay: $85,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Application question(s):

  • Are you willing to take a required skills test as part of the interview process?
  • I understand that this is NOT a remote position and requires me to be physically present in London, ON. Indicate Yes or No.

Experience:

  • Technical Support: 10 years (required)

Language:

  • English (required)

Licence/Certification:

  • Driver's Licence (required)

Location:

  • London, ON (required)

Work Location: In person

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