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Computer Support Desk jobs in Calgary, AB

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    • As part of the IT team in Calgary, this individual is responsible for providing remote support to all customers including support through email, support tickets…
    • Experience with ConnectWise Manage/Automate and remote support tools.
    • This role includes an after-hours on-call support-shift rotation monthly which may include…
    • Reduction in basic support tickets following training sessions.
    • Understanding of computer systems and applications would be considered an asset.
    • Experience: 1–2 years of hands-on IT support (help desk, repair shop, internal IT, co-op all count).
    • Set up VoIP desk phones and softphones, install printers,…
    • Provide technical support for machines and Internet connection.
    • Identify, evaluate and select quality potential customers in collaboration with the line manager…
    • Track, prioritize, and resolve support requests and help desk tickets.
    • 4+ years of experience in IT support, systems support, or IT operations.
    • Provide deskside support to team members both locally and remotely across Canada.
    • Implement and maintain equipment standards, policies and support processes.
    • Établir de solides relations professionnelles de travail avec divers intervenants et membres de l’équipe.
    • Prêter assistance dans la préparation de notes de…
    • Provide on-site conferencing support in the Calgary office and virtual conferencing support to end users in the country.
    • Two or more years experience in the setup of networked microcomputer workstations and computer technical support and troubleshooting preferred.
    • Employee Assistance Program to support you and your family;
    • IT provide support to a group of lawyers and all members of the Firm.
    • Build and maintain user guides, how-to documentation, and self-serve support resources for clinicians and support staff.
    • 2-5 years of hands-on experience in IT support or related roles.
    • Prioritizing IT security protocols, collaborating with the team to support a zero-trust…
    • Ensure the service desk support teams deliver professional, customer-focused, and high performing support.
    • 5+ years of experience in an IT support role.
    • Experience in a technical customer service or help desk support role.
    • They will provide computer support solutions in accordance with the Firm’s troubleshooting…
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Job Post Details

Full Time - Calgary Support Analyst - job post

403Tech
7730 MacLeod Trail SW, Calgary, AB
$40,000–$50,000 a year - Full-time

Job details

Pay

  • $40,000–$50,000 a year

Job type

  • Full-time

Location

7730 MacLeod Trail SW, Calgary, AB

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Extended health care

Full job description

*Qualified candidates must reside in Calgary

Support analyst

Summary

As part of the IT team in Calgary, this individual is responsible for providing remote support to all customers including support through email, support tickets and phone calls.

SPECIFIC DUTIES

  • Provide support to clients via email, support tickets and phone calls on a day to day basis.
  • User Setup and Maintenance in Active Directory and applications
  • Desktop/Laptop Setup – Troubleshooting, Installing and Configuration through Help Bench
  • Provide input and create user documentation
  • Proactive communication of application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
  • Provide support for the testing of new and existing software applications under development or consideration for purchase.
  • Apply diagnostic utilities to aid in troubleshooting
  • Identify and learn appropriate software applications used and supported by the organization.

PERSONAL SPECIFICATIONS

Education

  • College diploma or university degree in the field of computer science, information systems, and/or 1 to 3 years equivalent work experience.

Experience

  • In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Suite, Window (including desktop setup, installation and deployment), and Microsoft 365
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
  • Able to develop and interpret technical documentation for training and end user procedures.
  • Knowledge of trends in technology relating to software applications.
  • Experience with building and maintaining databases for query and problem tracking.

Skills and Knowledge

  • Good understanding of the organization’s goals and objectives.
  • Excellent written, oral, interpersonal, and presentational skills.
  • Ability to conduct research into software development and delivery concepts, as well as technical application issues.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self motivated and directed.
  • Ability to absorb new ideas and concepts quickly.
  • Good analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Very strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

Other

  • May require off hours support

Work Conditions

  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  • Some local travel may be required.

---------------------

Please attach resume, cover letter and salary expectations and send to careers @ 403tech.com

Work remotely

  • No

Job Type: Full-time

Pay: $40,000.00-$50,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Vision care

Application question(s):

  • Why do you want to work with us?
  • What certifications do you possess or working towards in the next 6 months?

Experience:

  • Help desk: 2 years (required)
  • Customer service: 2 years (required)

Language:

  • English (required)

Location:

  • Calgary, AB (required)

Work Location: In person

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