Skip to main content
Post your resume and find your next job on Indeed!

Computer Support Desk jobs in Calgary, AB

Sort by: -
    • Comprehensive health benefits - Medical and dental coverage to support your well-being.
    • Excellent computer skills with proficiency in Microsoft products…
    • Track, prioritize, and resolve support requests and help desk tickets.
    • 4+ years of experience in IT support, systems support, or IT operations.
    • Provide support to users either via phone, email or desk side as required.
    • Assist technicians with installation, configuration and set up of computer systems as…
    • Fournir un soutien technique ainsi qu’un soutien d’escalade pour les logiciels applicatifs de comptabilité et de certification.
    • View all MNP jobs - Calgary jobs - Spécialiste en Soutien Technique (H/F) jobs in Calgary, AB
    • Salary Search: Spécialiste, soutien comptable salaries in Calgary, AB
    • See popular questions & answers about MNP
    • ITSM platforms and structured support processes.
    • Provide technical and escalation support for accounting & assurance application software.
    • Comprehensive health benefits - Medical and dental coverage to support your well-being.
    • Strong computer skills are required, including proficiency in Microsoft…
  • View similar jobs with this employer
    • The Information Management System Admin Support Specialist (Hexagon SDx and Smart Foundation) supports and provides support for the administration and…
    • Enthusiasm to support and assist our customers.
    • Assist customers with computer setup, diagnostics, and repairs.
    • Create an amazing customer experience.
    • Provide Tier 1 and Tier 2 support to end users through phone, email, and self-service support channels.
    • Log, update, track, and report on support tickets to…
    • Provide day-to-day functional support for GIS and geospatial applications.
    • The ideal candidate will have a solid understanding of GIS applications, geospatial…
  • View similar jobs with this employer
    • Maintain support documentation and knowledge articles.
    • Provide ongoing support for Workday production environments.
    • Gather and document business requirements.
    • Provide onsite support for office locations requiring physical intervention.
    • Escalate unresolved issues to specialized support teams with complete…
    • Assessing and resolving all requests for support based on urgency, type of problem and available support staff;
    • Maintain, assign and log temporary equipment.
    • Employee Assistance Program to support you and your family;
    • IT provide support to a group of lawyers and all members of the Firm.
    • Build and maintain user guides, how-to documentation, and self-serve support resources for clinicians and support staff.
Get email updates for the latest Computer Support Desk jobs in Calgary, AB

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

People also searched:

network
tech
tech support
technology
computer repair
computer science
computer technician
information technology
it

Career Resources:

Bilingual (French and English) Service Support Analyst
PBS Systems
·
2.2
3131 114th Avenue SE, Calgary, AB T2Z 3X2
$49,000–$59,000 a year
Full-time
Apply on company site

Job details

$49,000–$59,000 a year
Paid time off, Dental care
Full-time
3131 114th Avenue SE, Calgary, AB T2Z 3X2

Full job description

Company Name: PBS Systems
Job Location: Calgary, AB (Technology Center)
Job Type: Full-time, Permanent
No. of Openings: 01
Job Requirement(s): Travel throughout Canada and USA, 1 week per month
Internal Job Title: Bilingual (French and English) Service Support Analyst - Tier 1
Reports To: Team Lead, Service Support

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Bilingual (French/English) Service Support Analyst. You will provide top quality knowledge and expertise in both French and English languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.

Job Responsibilities:
  • Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
  • Logging and documenting all customer interactions within our ticketing system and escalating matters as required
  • Collaborating with other groups/departments to streamline service delivery
  • Identify opportunities to drive process improvements that positively impact the client’s experience
  • Develop knowledge and understanding of our software and supporting infrastructure
  • Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months
  • Achieving and exceeding KPI targets and other metrics defined by the department
  • Available to travel at least 1 week per month throughout the US and Canada
  • Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
  • Commit to ongoing personal development and cross-training as recommended by your Team Lead
​

Qualifications:
  • High school diploma
  • Must have Valid Driver’s license
  • Previous customer service, helpdesk or dealership experience will be considered an asset
  • Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
  • Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing in French and English
  • Strong decision making and analytical abilities
  • Strong detail orientation
  • Effective time management and organization skills.
  • Ability to work independently and within a team environment
What we offer:
  • Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
  • Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
  • Comprehensive health benefits - Medical and dental coverage to support your well-being
  • Paid Time Off – PTO to help you recharge and maintain work-life balance
  • Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
  • Employee recognition - Regular appreciation programs and performance-based incentives
  • Competitive compensation package
  • Competitive annual base salary ($49k/yr. - $59k/yr.)
  • French incentive $5,000
  • Up to $4,800 per year in product certification bonuses
  • Outstanding travel incentive bonuses
  • Additional performance incentives
  • Attractive employee referral bonuses
  • Staff discounts – Exclusive savings with partners such as GM, Dell, and more
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS is an equal opportunity employer. Accommodation will be provided during the hiring process as required.

#INPBS
Let Employers Find YouUpload Your Resume