Complaints Specialist jobs in Toronto, ON

Looking for a company with over 50 years of success and no signs of slowing down?

If so, Morguard may be the perfect place for you.

As one of Canada’s leading real estate companies, with properties across North America, we’re proud of our history and excited about our future.

Our Purpose
At Morguard, people are at the centre of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi‑suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us.

Collaboration fuels our success. Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.

Putting Our Purpose into Action
We support our people by offering:

• Access to experienced subject matter experts who provide mentorship and hands‑on learning.

• A wide range of career opportunities across the organization.

• A comprehensive, competitive benefits program that promotes health and wellness.

  
  

Where You’ll Add Value

In this fast-paced role, the Specialist, Claims works within a team to identify and manage a wide range of daily risks affecting the organization, its employees, and its clients.

The Specialist supports the claims process by proactively assisting with incident investigations and collaborating across departments to resolve claims effectively and reduce future risks. This includes following established protocols, maintaining accuracy, and providing responsive service to internal and external stakeholders.

How You’ll Make a Difference

Incident Investigation

Review and triage daily intake reports to prioritize and direct action from internal and external resources

Determines investigation level needed for consistent and accurate reporting, ensuring compliance with claims protocols and risk mitigation

Assign tasks, set deliverables and abeyances for establishing efficient and accountable actions to move the incident through our internal workflows.

Collaborate with Claims team partners to respond to incidents that require operational support

Insurance Claim Management

Administers insurance claims for all assets and provides support in responding to claim-related inquiries.

Coordinate and develop strategies with Property Managers, Adjusters, solicitors, and Insurers to facilitate the effective advancement of claims.

Manages processing updates and conducts follow-ups to ensure the efficient progression of insurance claims.

Monitors insurance claims throughout their lifecycle to promote timely resolution and proactively address potential issues.

Identifies inefficiencies, implements data-driven solutions, and fosters a culture of continuous improvement within the claims management process.

Collaborates with property management to identify root causes of incidents

Claim Data and Analytics

Prepare and analyze claims reports for management, including updates on open claims, litigation, board reporting, and renewal preparation.

Develop trend reports that analyze claim severity and frequency by asset class, claim type, coverage line, and incident category to inform risk management strategies.

Claim Financials

Prepare claim-related reports, analyze claims data, and produce required risk management reports, including the quarterly Property Receivable Account.

Process complex claim payments promptly and ensure all transactions are accurately recorded in the claims system.

Advise the adjusting firm and legal entity on final payment releases and track claim settlements below and above established deductibles.

Environmental Claims

Supports the Environmental Affairs Department by tracking environmental claims, monitoring payments, and requesting insurer reimbursements to ensure accurate and timely administration in line with insurance policies.

Any other job-related duties and/or projects that may be assigned.

The Expertise You’ll Bring

• Bachelor’s degree or College diploma in related field or an equivalent relevant experience

• 6 - 9 years of multi-line claims experience with focus on commercial property and liability claims

• Residential insurance claims experience

• CIP, CRM or working towards completion.

Core Competencies

• Excellent written and verbal communication skills with internal and external stakeholders.

• Strong analytical, problem-solving, and creative-thinking skills.

• Ability to set priorities effectively and adapt quickly as business needs change.

• Excellent time management and organizational skills.

• Proven ability to manage multiple priorities and deliver high-quality results in a fast-paced,

• demanding environment.

• Ability to work independently with minimal supervision.

• Results-oriented, with a focus on timely, high-quality outcomes.

• Ability to foster collaboration among multiple stakeholders.

• Ability to influence decisions and build stakeholder alignment.

• Ability to anticipate emerging risks and take timely action to mitigate them.

• Ability to provide directions to adjusters at all levels.

• Proactive in identifying issues and implementing effective solutions.

• Positive, service-oriented approach that ensures inquiries are addressed effectively and promptly.

• Working knowledge of Power BI and strong proficiency with Microsoft Office applications.

Why You’ll Love Working at Morguard
At Morguard, we’re committed to creating an environment where our people can thrive. Here’s what you can expect when you join our team:

• A collaborative, inclusive workplace culture that prioritizes employee wellbeing and safety.

• Meaningful opportunities for professional growth and development.

• Exposure to a diverse portfolio of real estate assets across North America.

• A competitive compensation and benefits package designed to support you and your family.

• Support for work–life balance, along with accessible employment practices that meet AODA requirements.

Annualized Base Salary Range:$75,000-$85,000 CAD.

Pay Equity

The salary range listed for this position reflects the anticipated compensation at the time of posting. Actual compensation offered may vary and will be determined by factors including, but not limited to, experience, education, skills, certifications, internal pay equity and business needs.

Inclusive by Nature
Diversity is one of our greatest strengths. At Morguard, we provide equal employment opportunities to all candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. We believe in creating a workplace where everyone has the opportunity to grow, contribute, and make an impact.

Commitment to Accessibility
Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources—our team is here to support you. Please contact Human Resources at (905) 281-3800.