Community Support Team $50,000 jobs in Edmonton, AB

Job Description:

Santander Consumer Bank provides a full spectrum of finance solutions for the automotive and powersport markets. Santander offers loans the easy way; Simple, Personal, and Fair. Become part of a globally recognized brand and join our dynamic and growing team today.

Our mission is to help people and businesses prosper. Guided by our values “Simple, Personal, and Fair”, we strive to be the best open financial services platform, acting responsibly to earn the lasting loyalty of our people, customers, shareholders, and communities. We live this mission through our TEAMS behaviors: we Think Customer, Embrace Change, Act Now, Move Together, and Speak Up to create a culture of trust, innovation, and collaboration. We adopt a strong risk culture, and we expect all our professionals, regardless of their position, to have a proactive and responsible attitude towards risk management.

Job Purpose

Reporting to the Funding Supervisor, the Funding Analyst is responsible for reviewing, verifying, and finalizing auto loan contracts submitted by dealerships so that all documentation is accurate, complete, and compliant prior to the release of funds. The role supports funding operations by validating loan data, setting up new loans in core systems, and ensuring adherence to bank policies, regulatory requirements, and dealership agreements. The Funding Analyst operates within established procedures, exercises judgment on routine and defined funding matters, and escalates discrepancies, missing information, or non-routine issues in accordance with established guidelines.

Job Duties and Responsibilities

Funding Review, Verification & Processing

• Review loan packages for accuracy, including customer information, loan terms, signatures, and supporting documentation.
• Enter and verify loan data in the Loan Origination System (LOS) and Loan Management System (LMS).
• Open and set up new loans in the LMS in accordance with established procedures.
• Verify banking details and loan data prior to finalizing loan setup and releasing funds.
• Authorize funding and release funds to dealerships once all requirements are met.
• Register PPSA filings to ensure loans are properly secured.

Compliance, Risk & Issue Resolution

• Maintain compliance with bank policies, lending requirements, regulatory obligations (including AML) and dealership agreements.
• Identify discrepancies, missing information, or errors in loan files and take appropriate action to resolve or escalate issues.

Communication & Collaboration

• Communicate with internal teams and cross-functional departments to resolve funding issues and support workflow alignment.
• Communicate with dealerships as required to obtain clarification or missing documentation.
• Provide informal guidance or training support to peers as part of onboarding or day-to-day operations.

Qualifications

High school diploma or equivalent is required

Experience, Skills & Competencies

Experience:

• Minimum of 2 years of experience in customer service, banking, or a related financial services role.

Skills:

• Proficiency with Microsoft Office applications.
• Working knowledge of AML requirements.
• Knowledge of internal systems, including LOS and LMS.
• Strong data accuracy and documentation review skills.

Competencies:

• Attention to detail and accuracy when reviewing loan documentation, system data, and funding requirements.
• Clear verbal and written communication skills when working with internal teams and dealership partners.
• Teamwork and collaboration to support efficient workflows and timely resolution of funding issues.
• Planning, organizing, and time management skills to manage multiple files and deadlines in a high-volume environment.
• Customer focus and service orientation to support positive dealer and customer experiences while maintaining compliance.
• Adaptability when responding to changing priorities, system updates, or operational requirements.

Working Conditions / Physical Requirements

• Work is performed primarily in an office environment with extended periods of sitting and screen time.
• Requires sustained mental concentration, frequent task switching and multi-tasking under deadlines.
• No travel is required.

Conditions of Employment

• Must be legally entitled to work in Canada.
• Successful completion of a background check, including criminal record prior to employment.
• Compliance with Santander Consumer Canada’s Code of Conduct, Information Security policies, and applicable regulatory requirements.

Hours of Work:

Shift: Monday- Friday 9:00am-6:00pm.

1 late night a week 11:00am-8:00pm. 1-2 Saturdays a month.

Why Join Us?

At Santander Consumer Bank, we are committed to fostering a culture of compliance and ethical behavior, ensuring that our operations align with laws, regulations, and internal policies. We value innovation and collaboration. As a part of the team, you will have the opportunity to contribute to the success of our business while furthering your career in a supportive and dynamic environment. Join us in our mission to create a safe and secure environment for our customers, stakeholders and our employees.

Application Process

Interested candidates should submit their resume and cover letters detailing their relevant experience and interest in the position. Please note that only successful applicants will be contacted.

Santander Consumer Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employee

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Vision care

Ability to commute/relocate:

• Edmonton, AB: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Work Location: In person