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    • The FOH Associate position is responsible for providing consistently high-levels of customer service to all guests from when they first enter the space until…
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    • Our Expeditors are the liaison between the culinary and service teams to ensure dishes are executed correctly, on time and delivered to guests with perfection.
  • View similar jobs with this employer
    • Our Expeditors are the liaison between the culinary and service teams to ensure dishes are executed correctly, on time and delivered to guests with perfection.
    • Our Expeditors are the liaison between the culinary and service teams to ensure dishes are executed correctly, on time and delivered to guests with perfection.
    • Our Expeditors are the liaison between the culinary and service teams to ensure dishes are executed correctly, on time and delivered to guests with perfection.
    • Our Expeditors are the liaison between the culinary and service teams to ensure dishes are executed correctly, on time and delivered to guests with perfection.
    • Our Expeditors are the liaison between the culinary and service teams to ensure dishes are executed correctly, on time and delivered to guests with perfection.
    • Our Expeditors are the liaison between the culinary and service teams to ensure dishes are executed correctly, on time and delivered to guests with perfection.
    • Our Expeditors are the liaison between the culinary and service teams to ensure dishes are executed correctly, on time and delivered to guests with perfection.
    • WE ARE CURRENTLY SEEKING INDIVIDUALS WITH THE ABILITY TO WORK 1 WEEKEND SHIFT AND A MINIMUM OF 3 SHIFTS PER WEEK TOTAL.
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Job Post Details

FOH Associate
Snakes & Lattes - College
Toronto, ON M6G 1A5
$17.95 an hour
Full-time
Apply on company site

Job details

$17.95 an hour
Full-time
Weekends as needed, Holidays
Toronto, ON M6G 1A5

Full job description

We are looking for a positive, energetic and dedicated individuals to fill the role of FOH Associate to help provide a unique and memorable experience to all of our guests at our 489 College St location.


Overview

The FOH Associate position is responsible for providing consistently high-levels of customer service to all guests from when they first enter the space until their departure. This includes greeting guests, introducing the brand concept, space and staff, maintaining a strong working knowledge of all menu items, and providing game recommendations and rule clarifications based on the guests’ needs and requests. Availability will be required Thursday-Sunday and this position will be for 24-40 hours a week.

Even though this position will mainly focus on serving, there is room for possible bar / barista shifts so any relevant experience will be an asset.


Duties

  • Welcome guests to the space in a warm, positive and professional manner
  • Introduce the guests to the brand concept, space, staff and key policies
  • Taking food and beverage orders, while making suggestions or providing assistance
  • Deliver food and beverages, in a professional courteous manner, to all tables
  • Assist customers with games selection and rules whenever needed/possible
  • Periodically check in on all guests to ensure food and beverage quality throughout their meal
  • Clear plates, glasses and utensils once guests have finished their meals, assist other FOH Support staff in clearing tables
  • Ensure flow of service through high volume periods, making sure reservations are set
  • Facilitate guest intake to the waitlist as needed while communicating with guests an estimate of expected wait times
  • Contacting guests on the waitlist when a table becomes available for them
  • Answering the phone in a polite and curious manner and assisting any guests needs or reservation requests over the phone
  • Ensuring all cleaning, stocking, pre and post shift tasks are completed as delegated by management
  • Perform other job-related duties as assigned by managers or supervisors

Skills

  • Experience working under pressure in a high stress, fast-paced environment
  • Strong customer service and troubleshooting skills
  • Able to perform all job duties under pressure in a polite, sensitive and professional manner
  • Strong work ethic and positive team player attitude
  • Professional appearance and manners at all times
  • Time management and organizational skills with strong attention to detail
  • Strong knowledge of food safety standards
  • Interpersonal skills that allow one to work effectively in a diverse working environment
  • Must be able to work a flexible schedule including days, nights, weekends and holidays
  • Able to effectively communicate in English both verbally and in writing
  • Ability to lift up to 50lbs as required

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