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Collections Officer jobs in Calgary, AB

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    • The Credit Controller is responsible for managing and enforcing the company’s credit policies, monitoring customer accounts, ensuring timely payments, and…
    • 3 years of professional collections experience.
    • Maintain detailed notes on collection activity and scheduled follow ups.
    • Manage the collection requirements for assigned MBP including, initiate collection action through monthly review of planned course of action and contacting each…
    • A personal vehicle in good working condition.
    • A valid driver’s license.
    • Basic computer skills and the ability to learn new software.
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Job Post Details

Credit Controller - job post

Confidential
Calgary, AB
$60,000–$65,000 a year - Permanent, Full-time

Job details

Pay

  • $60,000–$65,000 a year

Job type

  • Permanent
  • Full-time

Location

Calgary, AB

Full job description

Position Overview

The Credit Controller is responsible for managing and enforcing the company’s credit policies, monitoring customer accounts, ensuring timely payments, and minimizing aged debt. This role requires a balance of financial acumen, communication finesse, and analytical insight to maintain positive cash flow while building strong relationships with customers and internal teams.

The ideal candidate is proactive, detail-oriented, and confident in negotiating outcomes that align with both customer relationships and company objectives.

Key Responsibilities

  • Monitor and manage customer accounts to identify and address overdue payments.
  • Conduct credit checks for new and existing customers to assess financial risk.
  • Communicate with customers via phone and email to collect outstanding invoices in a professional and tactful manner.
  • Allocate and reconcile payments accurately across customer accounts.
  • Prepare weekly and monthly aged debt reports for management review.
  • Collaborate with sales and finance teams to resolve billing discrepancies or disputes.
  • Negotiate and manage repayment plans when necessary.
  • Maintain detailed, accurate records of communications and actions taken on all accounts.
  • Recommend accounts for escalation or legal action as appropriate.
  • Ensure compliance with company credit and financial control policies.

Qualifications

  • 1–3 years of experience in credit control, accounts receivable, or a similar finance role.
  • Solid understanding of accounting principles and financial processes.
  • Strong communication and negotiation skills with a professional phone and email manner.
  • Excellent attention to detail and organizational skills.
  • Proficiency in Microsoft Office, particularly Excel, and familiarity with accounting software.

Preferred:

  • Experience working within an ERP environment (Microsoft Dynamics GP, Business Central, SAP, Oracle, NetSuite, or QuickBooks).
  • Knowledge of credit risk assessment and analysis.
  • Relevant finance or accounting certification (e.g., CPA, CMA, or diploma in accounting).

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Job Types: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

Work Location: In person

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