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Job Post Details

Head of Service Delivery (NetSuite) - job post

Elim Solutions
4.5 out of 5 stars
Ontario•Remote
$150,000–$180,000 a year - Permanent, Full-time

Job details

Pay

  • $150,000–$180,000 a year

Job type

  • Permanent
  • Full-time

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Employee assistance program
  • Extended health care
  • Wellness program

Full job description

ABOUT US:

Elim Solutions Inc. is a dynamic and innovative company dedicated to providing comprehensive business solutions across a wide range of industries. With a strong focus on delivering tailored services, we specialize in IT consulting, software development, and strategic business consulting. Our team of experienced professionals is committed to helping businesses optimize operations, drive growth, and enhance efficiency through cutting-edge technology and insightful strategies. At Elim Solutions Inc., we pride ourselves on delivering results-driven solutions that align with the unique needs and goals of our clients.

At Elim Solutions Inc., we believe that our people are our greatest asset. Our mission is to provide innovative business solutions that help companies grow, optimize their operations, and thrive in an ever-evolving marketplace.

We are committed to fostering a culture of collaboration, innovation, and integrity. Our team works together, supporting one another to achieve collective success while embracing diverse perspectives and ideas. We encourage open communication, creativity, and continuous learning, offering our employees the opportunity to grow both professionally and personally.

At Elim Solutions Inc., we value accountability, customer-centricity, and a strong sense of ownership over our work. We believe in creating an environment where everyone has the opportunity to make a real impact. Whether you're working with clients, developing new technologies, or improving internal processes, your contribution matters here.

If you're looking for a place where you can challenge yourself, work with passionate professionals, and grow in a supportive, inclusive environment, Elim Solutions Inc. could be the perfect fit for you.

Join us and help shape the future of business solutions!

JOB SUMMARY:

Elim Solutions is seeking an experienced and results-driven Head of Service Delivery to lead our service delivery organization and drive the successful execution of NetSuite ERP implementations across a growing portfolio of clients.

This is a strategic leadership role responsible for overseeing delivery operations, client success, implementation excellence, resource planning, and team development. The successful candidate will combine deep NetSuite expertise with strong consulting, project delivery, and people leadership capabilities to ensure exceptional client outcomes while scaling delivery operations.

As a key member of the leadership team, you will collaborate closely with Sales, Product, Engineering, and Executive Leadership to drive delivery excellence, customer satisfaction, operational efficiency, and business growth.

KEY RESPONSIBILITIES:

Delivery Leadership & Operational Excellence

  • Lead and manage the Professional Services and Service Delivery organization, including Service Delivery Leads, Consultants, and Project Managers.
  • Establish and execute the strategic vision, goals, KPIs, and performance metrics for the delivery function.
  • Oversee multiple concurrent NetSuite implementation and optimization engagements, ensuring successful delivery within scope, budget, and timeline commitments.
  • Drive accountability, operational discipline, and delivery governance across all client engagements.
  • Develop and implement scalable delivery methodologies, best practices, and quality assurance standards.
  • Monitor delivery performance, utilization, resource allocation, forecasting, and project profitability.

NetSuite Consulting & Solution Leadership

  • Serve as the senior escalation point and trusted advisor for complex NetSuite implementations and client engagements.
  • Lead full-cycle NetSuite ERP implementations, including Discovery, Solution Design, Configuration, Testing, Training, Go-Live, and Post-Implementation Support.
  • Conduct fit-gap analyses and translate complex business requirements into scalable NetSuite solutions.
  • Provide strategic guidance on NetSuite architecture, workflows, integrations, customizations, and optimization opportunities.
  • Ensure solution designs align with client business objectives, industry best practices, and long-term scalability.

Client Success & Executive Stakeholder Management

  • Build and maintain strong relationships with executive stakeholders and key client sponsors.
  • Act as a trusted advisor throughout the client lifecycle, ensuring high levels of satisfaction, adoption, and long-term success.
  • Manage client expectations, resolve escalations, and proactively identify opportunities to enhance value and strengthen partnerships.
  • Lead executive project reviews and provide strategic updates on project progress, risks, and outcomes.

Team Leadership & Talent Development

  • Recruit, mentor, and develop high-performing delivery teams.
  • Foster a culture of accountability, collaboration, continuous learning, and client-centricity.
  • Conduct performance reviews, career development planning, and succession planning initiatives.
  • Support certification programs and professional development within the NetSuite practice.

Cross-Functional Leadership

  • Partner closely with Sales, Product Management, Engineering, and Executive Leadership to ensure alignment across business objectives.
  • Support pre-sales activities including discovery workshops, solution design, effort estimation, statements of work, and executive presentations.
  • Contribute to organizational planning, growth initiatives, and operational strategy.

Continuous Improvement & Innovation

  • Drive continuous improvement initiatives across implementation methodologies, delivery processes, documentation standards, and customer experience.
  • Identify opportunities to leverage automation, AI, reporting, and operational efficiencies to improve delivery outcomes.
  • Stay current on NetSuite product developments, industry trends, and emerging technologies.

QUALIFICATIONS:

Education

  • Bachelor's Degree in Information Technology, Computer Science, Business Administration, Accounting, Finance, or a related field.
  • MBA or advanced degree is considered an asset.

Experience

  • 8+ years of experience leading ERP implementations, professional services, or technology consulting engagements.
  • 5+ years of leadership experience managing consulting, implementation, or service delivery teams.
  • Proven track record delivering complex NetSuite ERP projects in consulting or enterprise environments.
  • Experience managing multiple concurrent projects, budgets, resource plans, and client relationships.
  • Strong understanding of ERP implementation methodologies and software delivery lifecycles.

Technical Skills

  • Deep expertise in NetSuite ERP, including financials, operations, workflows, reporting, and system administration.
  • Strong understanding of ERP architecture, integrations, data migration, and business process optimization.
  • Experience working with integration platforms, third-party applications, and enterprise ecosystems.
  • Familiarity with Agile delivery methodologies and project management tools such as Jira, Confluence, and Microsoft Project.

Leadership Competencies

  • Strategic Leadership
  • Executive Presence
  • Client Relationship Management
  • Resource Planning & Operational Management
  • Consulting & Advisory Skills
  • Financial & Business Acumen
  • Change Management
  • Problem Solving & Decision Making
  • Cross-Functional Collaboration
  • Team Development & Coaching

Personal Attributes

  • Strong problem-solving mindset with a proactive approach to challenges.
  • Excellent communication skills, able to explain technical concepts clearly to diverse audiences.
  • Detail-oriented and committed to delivering high-quality, maintainable code.
  • Collaborative team player who thrives in agile, fast-paced environments.
  • Adaptable and eager to learn new technologies and tools.
  • Self-motivated with the ability to manage priorities and meet deadlines independently.
  • Customer-focused, understanding the importance of user experience and business impact.
  • Innovative thinker who contributes ideas for continuous improvement and technical excellence.

Why You’ll Love Working Here

  • Competitive pay and benefits, sure, but also a culture that truly supports work-life balance.
  • Opportunities for professional growth, but also for personal connections.
  • A work environment where passion for excellence and customer appreciation are shared by all employees.

Ready to Join Our Journey?

If this sounds like you, don't hesitate. Send your resume to hr@elimsolutions.ca

Job Types: Full-time, Permanent

Pay: $150,000.00-$180,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care
  • Wellness program
  • Work from home

Work Location: Remote

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